KIKO Milano Reviews 

A gorgeous girl named Angelina from the Kiko Milano store near Duomo, Italy was soooo so so helpful and nice!!! She was patient and very good guiding me to the products U was looking for. Afterwards she also helped me try multiple things without rushing me. Very distressing, and probably the best experience I have had in a make up store in Milan in my life!! Would recommend her <3

Zero stars regarding Broadway in Bradford store. Really bad customer service.

I went in as I've never used this brand before. Got called "love" so walked out unprofessional staff member went back in as I was just looking at mascara. Another shop assistant stated "would you like help" I stated no then it was "I can help " what part did she not understand about the word no.

I've bought a lot of different brands of mascara before I was just looking at the prices and kinds compared to other brands.

I've just looked on Google the staff can't even get the times correct on a Sunday it states 9am to 7pm when the Broadway is only open 11 to 5 due to Sunday Trading Laws. Not the same time for all of the week.

Reply back it's not feedback but a formal complaint that I've sent through via email to the company about as these unprofessional staff shouldn't be working at the place at all.

Terrible experience!

I visited the KIKO store in Nottingham yesterday because I wanted to be shade matched for one of their foundations. I know the store closes at 6:00 p.m., but I arrived around 5:20 p.m., which I felt was more than enough time.

Unfortunately, one of the store assistants told me they couldn’t help with a shade match because they needed to start cleaning before closing. I was quite surprised, so I simply said “okay” and left.

I then went into Boots, where a member of staff took the time to help me find the right shade. As a result, I purchased a NARS foundation instead.

It’s disappointing because I had gone into KIKO intending to buy one of your foundations, but due to the lack of customer service, I ended up taking my business elsewhere. I hope this is something that can be improved so other customers don’t have the same experience.

Fabulous Staff (Nottingham store). Helpful, knowledgeable, told me of all the offers available and helped me get the best deal. No pressure to buy more than I wanted, or products I didn't want or wasn't likely to use. A very happy experience, and good quality cosmetics at a very good price. I will be back.

Easy website to use with a variety of products to choose from. Videos and plenty of information about make up, skin care etc.

Such an unbelievable non existent customer service terrible bad managed company ..
A great product terrible cs bad follow up,

Great products, terrible staff attitude at Covent Garde, London, UK shop. I know it's hot, I sympathise as I used to work in shops at one time too. BUT. I buy makeup very rarely, and at an older age am not interested in all the trends, I just want a product. I went in asking where the mascaras were. Aggressive staff member asked me angrily "which one, we have lots of mascaras here, we have (and rattled them all off fast)". I finally made my choice - swapping it at the till for a much cheaper one on sale she had conveniently not mentioned to me. The till person then fairly agressively pushed extras on me. I get it, you're busy, you're overheated, you don't have time for the annoying older person, your manager is pressuring you to make sales. BUT - the end result is I don't want to shop at Kiko any more. You do the maths!

Orders can remain stuck in "Preparation" for weeks with no meaningful updates. When you contact customer service, all you receive is a generic response repeating what's already visible in your account: "Your order is in preparation." They cannot provide any additional information, estimated shipping date, or explain the delay.

If a company cannot ship an order within a reasonable timeframe, customers deserve transparency. In many countries, consumer protection laws require businesses to provide clear information about delays and offer customers the option to cancel an order that cannot be fulfilled promptly.

Blaming seasonal sales is not a valid excuse. KIKO Milano is a large international retailer. If a summer sale overwhelms your fulfillment process to the point that orders sit unshipped for weeks, it's time to rethink your logistics.

The most frustrating part is customer service. It feels like their only purpose is to repeat the order status that's already available online. If customers take the time to contact support, it's because something unusual has happened and they need someone who can investigate and escalate the issue, not simply copy and paste the information they already know.

Update 7/19/2026: There have still been no updates from Kiko. My order has been in preparation for almost a month. The last email I received from customer service, a week ago, stated: “We will make sure to get back to you as soon as we have a response to share.”

I’m not sure how they define “soon,” but based on their previous updates, it could mean almost anything. I also asked them to cancel my order in accordance with FTC rules, but that request was completely ignored.

I find it ironic that they respond on this site asking for additional details when all it would take is a quick review of their fulfillment system to identify orders that have been stuck in “preparation” and have not been addressed within one or two business days.

Terrible!!!
I didn’t receive my order because FedEx delivered to the wrong address but customer service don’t care about it . I contacted them lots of times. I lost my money .
I don’t recommend KIKI MILANO .

Bought a KIKO Lip Marker in store, and it was dry with no colour transfer. Went back the next day and it was exchanged for a replacement. Four days later, the replacement had exactly the same fault.

When I raised it a second time in-store, staff tested it on a tissue and claimed it worked, but almost no product came through compared to the tester beside it. A long phone call followed between staff and a manager, conducted in Portuguese, which I don't speak, so I couldn't follow what was being discussed or agreed.

I was then told no refund or further exchange was possible, and asked to enter my details for a "formal complaint" that turned out to be a case closed as resolved, with an email stating the product had been tested and contained product. (Emailed in Portuguese so I couldn't translate it until I got home). It hadn't, and I never agreed the matter was resolved.

Disappointing product quality and a customer service process that didn't reflect what actually took place. To make things worse, there's no way to contact customer service through the website, and my account now appears to be blocked from leaving a review on any of the products I purchased that day.

I was lied to and gas-lit by the in-store manager.

So excited to enter a kiko store for the first time. I picked up some lipsticks to personalize. I picked up the first one after using the tester to confirm the color shade that best matched my skin and then picked up the boxed lipstick in the row above the tester. After the staff member personalized the first lipstick container I realized that it was not the tester color shade that I selected and she advised me that they fill in the rows with random lipsticks and it is my responsibility to check that the tester lipstick matches the lipsticks that are stacked in the same row. I asked if she could correct it since it was a mistake and she and her supervisor said no - we engraved it- you buy it. I bought the lipsticks and left feeling that the product I just purchased was definitely not a lipstick color that I would ever wear and it felt like the business did not value customer service because they could have recognized the error on product placement and kindly corrected it in order to foster a positive customer satisfaction relationship . Instead I paid for a product that will never be worn and I will never return to the store.

I am extremely disappointed with this company.

I received my order damaged, and for over a month I have been trying to resolve the issue. During this time, I have repeatedly provided everything requested, including photos of the damaged product, the packaging, proof of purchase, payment information, and the order confirmation.

Despite all of this, I continue to receive the same generic responses stating that my email address does not match the order, without anyone explaining which email address is actually associated with it or what information is supposedly missing.

Instead of reviewing my case, customer service keeps sending automated replies, leaving my issue completely unresolved.

I am attaching photos of the damaged product so others can see what I received.

I expected much better customer service from this company. Unfortunately, this has been one of the most frustrating customer support experiences I have had.

I bought a green mascara for me and an electric blue for my friend. They were both amazing! My friends blue eyes really popped against her mascara and she wouldn't stop raving about how much she loved it! The green for my green eyes looks great. Easy application, strong colours, no clumping.
I also love the Kind red lipstick. It really brings my eye colour out. Love it! I tried the other colours in the Kind range, but they were a waste of money, as the colours were a wash out. Not strong dense colours, so not for me. Please make a deep copper in your Kind range.
More Companies need to use natural ingredients and I understand that Kiko keep trying which is great. No more chemicals on your skin!

Payed express post Wednesday. Order created 230am Thursday. Saturday $300 dollar order still hasn't arrived 2 suburbes over! Don't pay for express

I bought two Everlasting Kajal pencils last week. I am so disappointed with them both,they smudged and actually wore off very quickly,in two to three hours. Considering the price I will not be buying anymore Kiko products as also unhappy with the waterproof eyeshadow sticks. When I first started using these the silkiness and staying power was amazing. The formula has changed massively and they dry out in the stick very quickly. The shop assistant told me the formulas have changed due to new guidelines. This has definitely affected the products. No more Kiko for me sorry.

Beth at Newcastle was amazing she knew exactly what she was taking about. She is the best make up expert. Thank you so much for taking your time with you. You’re amazing, beautiful we look amazing.

Very disappointing experience at KIKO Milano Westfield Stratford on 10 June 2026.

I visited the store between approximately 8:00 PM and 8:24 PM and had one of the worst customer service experiences I have ever received at KIKO.

I travelled all the way from South London specifically to shop at this store because I have always loved KIKO products and usually have a positive experience. Unfortunately, this visit was completely different.

I was looking for an eyebrow tint and spent some time searching the store looking confused, but no one approached me to offer assistance. When I finally asked for help and showed a staff member the exact product and shade I was looking for, she appeared completely uninterested and made very little effort to help. She handed me a completely different product without properly checking and walked away before I could ask any questions.

Another staff member appeared to encourage her to assist me, but she returned briefly, asked if I needed help in a rushed manner, and then disappeared again. The lack of interest, effort, and professionalism was very frustrating.

The only positive part of my visit was the staff member at the till, who was polite, friendly, and genuinely helpful. She assisted me in checking another product I wanted, although it was unfortunately out of stock.

When I got home and opened my purchase, I discovered that the product I had been given was not the eyebrow tint I had asked for and is something I do not use. As a result, I spent money on the wrong product due to poor advice from a member of staff.

I also spent time and money travelling from South London to Stratford specifically to visit this store, making the experience even more disappointing.

I have been a loyal KIKO customer for years and have always found previous staff members friendly, knowledgeable, and helpful. I hope management takes this feedback seriously and improves staff training, because customer service like this damages the reputation of an otherwise great brand.

I was at Kiko covent garden london today and one of the staff was extremely rude, hostile and displayed clear discrimatory behaviour. It was a very unpleasant experience.

Been a loyal customer of theirs for years. Was in Greece recently and the staff were rude when it came to paying and wouldn't scan my loyalty card or even give me an online receipt. I contacted Kiko's so called customer service to try to get the points I should have recieved and they lied stating there was NOTHING they could do. That's absolute rubbish they can always give you owed points as a good will gesture so please don't believe them. Very disappointing as most staff are great. I've visited stores in Spain, Italy and UK and not had a problem until now with my recent trip to Greece. Shame to have some unpleasant people let the team down and the Customer Service was shocking. The guy I spoke to is very condescending, doesn't listen and gives false information, insincere apologies and does nothing to sort things out

Worst customer service ever.
Will not be going back no matter what.
Extremely unprofessional members of staff