I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more
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Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.
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Dropshippers. Massive resale markups on relatively cheap garments
One star because these guys are just straight dropshippers.
I’ve found nearly all of their “most popular” or “limited sale” products on AliExpress (from various different brands)
My personal experience is as follows:
I purchased the “futuristic zipper cargo pants”
I get a YunExpress tracking number
I wait
It arrives somewhat quickly
I open it
The material looks totally different and far cheaper than product page
The tag is a brand called “Nerazzurri”
Look up the brand
AliExpress page with tons of products on kiikio’s site, sometimes for half the price
Don’t bother with the resale markup, just buy straight from Ali
Reply from Kiikio
Unbelievably great customer service.
Unbelievably great customer service.
A lightning fast response time for my email to them.
My size 11 1/2 feet fit perfectly into the size 45.
I am too pleased and they exceeded my expectations.
Well done,
Gregg
very helpful and friendly vendor and…
very helpful and friendly vendor and fast support & the quality of the clothing is amazing will shop again
Amazing quality
I got pants and a sweater from Kiikio. I absolutely love the detailed design on both the pieces and super comfortable to wear for everyday activities!
Great Quality products
Great Quality products! Unique style, Fits true to size and shipping came quicker than expected, I’ll def be getting more!
I asked for for upgraded shipping &…
I asked for for upgraded shipping & they agreed so I really like them a lot & think you should shop w them !
Very bad customer service for returns and inquiries
I am trying to find a return form to send back my online order, it keeps sending to a rubbish page about the founders of the business. I will never ever buy from them again and I'll make sure family and friends know what a bad customer service they have disgusting.
Every other clothing online company great for customer service kiik is the worst.
Reply from Kiikio
Very friendly and helpful customer…
Very friendly and helpful customer service. Love their clothing ⭐️
Very good brand 👌
The products I’ve received so far were in great quality. Additionally one of the items I ordered was out of stock but I was allowed to pick another item to replace it with that was slightly more expensive. Really appreciate the service too, relatively quick responses and easy to communicate with.
Do not buy stall refunds
Do not buy stall refunds and break their own timelines
I placed an order and requested a cancellation, which they officially confirmed on June 22nd. They explicitly stated in writing that my refund would be processed and credited to my account within 7 to 10 business days.
It has now been over 11 business days, and the money never arrived. When I followed up to ask for a transaction receipt or an Acquirer Reference Number (ARN) to track it with my bank, their customer service openly admitted that they haven't even processed the refund yet. They are using classic delay tactics, blaming a "finance department workload surge" to hold onto customer money
Save yourself the headache and avoid this shop. I am forced to file a formal chargeback dispute with my bank to get my money back.
Reply from Kiikio
drop shipping website with good…
drop shipping website with good advertisement, buyer beware.
EDIT - now that they've replied just reverse image search their clothes and you'll see that they're upselling you from other websites. the reviews are generated by bots (there was a case where 2 different people posted the same damn picture saying that the quality is good and it fits nicely).
Reply from Kiikio
Best Outfit ideas
Best Outfit ideas ! Quality service and easy to approach with queries and follow up! Will defo order again!
Bought a pair of Jorts and 2 shirts to…
Bought a pair of Jorts and 2 shirts to match. Shipping took a lil while, but that's expected for international deliveries.
They feel really comfortable and high quality, just make sure you get your sizes right before you order.
Nothing to say just excellent
Pieces are very unique and stylish
Pieces are very unique and stylish. The fit of the clothing is also really good. I highly recommend! Quality of the pieces i got were very good as well!
Clothes were super high quality and…
Clothes were super high quality and shipping was very fast!
Beware of their SCAM method
I bought a pair of jeans on from them since May 2026.
Size was not truthful, I checked carefully before purchasing but it seems the size guide on their website and products are just decorative, for the sake of just putting size guide on website.
I wanted to replace for a more suitable size, they immediately suggest to purchase new pair of jeans with "factory price" ($25 less than retail price) otherwise replacing option means I would have to pay for all the tariff+shipping+additional costs myself - I didn't really believe it was "factory price" but nothing I could do.
So in the end I paid around $180 for 2 pairs of cheap Chinese jeans, waiting for a $25 refund from them, this deal was already a ripoff and $25 did not make big differences, but the way they handled customer services and kept lying to my face was frustrating, so I want to warn other buyers to stay away from this chinese online store.
Here's the chain of email exchanges that they were lying about the "refund" process or the imaginary "finance department": (last emailed received from the was on Jun 26th, today is July 3rd and I still receive money back).
------------------------------------------------------------
we@kiikio - Mon, May 25, 4:28 AM
Dear Customer,
We can offer you the item at the factory price of $65.90.
Please place a new order for the correct size and send us the new order number after payment. We will refund the price difference to you.
Thank you for your understanding.
Best regards,
me - Mon, May 25, 10:30 PM
I just placed a new order
Order #M23595619
Dark Graffiti Patchwork Cargo Jeans (Free Belt and Chain Included)
we@kiikio - Tue, May 26, 9:23 AM
Dear Customer,
Okay, we have applied for a refund for you.
The refund is expected to arrive in your account within 3–7 business days.
me - Fri, Jun 5, 3:24 PM
It's been over a week and I haven't received any refund yet. What should I expect?
we@kiikio - Mon, Jun 8, 4:36 AM
Dear Customer:
Hello! We apologize for the delay in your refund. Due to a recent surge in workload for our finance department, we have instructed our team to prioritize your refund.
Thank you for your understanding.
me - Thu, Jun 25, 3:32 PM
It's been weeks and I still haven't received my refund!
we@kiikio - Fri, Jun 26, 5:24 AM
Dear Customer,
We have already urged our finance team to process your refund. It is expected to be processed today and should arrive by Monday.
Reply from Kiikio
Dont buy shoes from this site
Dont buy shoes from this site. I bought some boots after wich, i wanted to return them because i got the wrong size, i emailed this company like it said to do ,when i got a reply that "shoes cant be returned" nowhere on their site does it say this. It does not say so in their refund policy, wich even states that a item can be returned for any reason and the live assistant also states that shoes CAN be returned. The reply i got from the company at first was a screenshot of the supposed policy that shoes cant be refunded. That screenshot is nowhere on their site and the live assistant digs through their own site for information, thus the reaction that it gave furthers the statement that this company straight up lied about it. After they told me i cant get a refund i tried to reply to them wich was cut short by the emails not sending, wich means they probably blocked me immediatly after just asking for a refund.
This is not a way to treat customers or a good way to do business at all.
Reply from Kiikio
Very good Shop
Very good structured Website. Quality to Price is very good. The messurements for size are fitting too. Takes some weeks to arrive but its worth it. I really Like the collection they have.
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