Kiikio Reviews 

440
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers frequently praise the unique clothing designs and mention that the product quality is truly amazing, offering a wonderful fit. People also deeply appreciate the supportive customer service team, stating that representatives respond very quickly to messages and help resolve order issues smoothly. However, some customers also noted that shipping times can occasionally be quite long, with packages taking many weeks or even months to arrive. A few other people felt that certain items looked completely different from the online pictures or fell far short of expectations regarding overall manufacturing quality.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great materials and... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with comfortable and well-made... See more

Customer service

Users describe positive interactions with customer service, noting that support staff are friendly, helpful,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with experiences varying widely among reviewers. Many... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant division in satisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 5 out of 5 stars

I bought 2 pairs of pants separately, I just received the first pair. I bought them before reading reviews and I grew concerned over how mixed they were, but I can confidently say the pants I got came... See more


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.0

Great

TrustScore 4 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(440)

284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order five days ago

I placed an order five days ago, and it has been stuck in "processing" the entire time; I contacted support but received no response. Now I’m requesting a refund, and there’s still no reply.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Cheap-quality items

Cheap-quality items: the trousers came and fitted like jorts, while the jorts I ordered had no hole for the button. Really upsetting.

25 August 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We’re sorry that the items did not meet your expectations. Regarding the buttonhole, it is intentionally left uncut to ensure the garment remains brand new during production, packaging, and shipping. You can carefully cut it open along the marked area, and this does not indicate a quality issue.

As for the trousers, different styles have different fits and silhouettes, so the actual fit may vary from the photos. If you believe there is a genuine quality issue, please send us photos of the item so we can check it for you.

If you have any other concerns, please contact us and we’ll be happy to assist.

KIIKIO

Rated 5 out of 5 stars

Goated

Great clothes! The material is good, and the fitting is amazing, would definitely recommend to my friends!

24 August 2026
Unprompted review
Rated 1 out of 5 stars

It’s a scam shop

It’s a scam shop. No refund since 3 months . They said they gonna refund over and over but nothing happenes. Stay away

27 June 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are sorry for any inconvenience caused. According to our records, your refund has already been processed.

Please kindly check your original payment account or contact your payment provider for the refund status, as the processing time may vary depending on the bank or payment method.

KIIKIO

Rated 5 out of 5 stars

Amazing Customer Service

This shop has the fastest customer service and widest selection of club outfits. I got so many pieces for Black Rock City and can't wait to slay it on the dance floor. 10/10 recommend!

10 August 2026
Unprompted review
Rated 3 out of 5 stars

I really like the style of the…

I really like the style of the clothing. It's a bit pricey, but I'm hoping my first order comes in good quality. The reason why I wrote this review is just because tracking the order pissed me off. First you have to download an app which is already annoying. Then they send a code to your Gmail and if that's not enough, they also send a code to your number. It feels like so many steps instead of just clicking a link and seeing where my order is.

Also, I got a 10% off coupon for subscribing to a newsletter but because my order is over $200 it didn't apply. Which I guess makes sense but no where did it say this ahead of time. This also irked me a bit.

7 August 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for sharing your feedback with us. We’re glad to hear that you like the style of our clothing.

We’re sorry that the tracking process and coupon experience caused frustration. We understand that having multiple verification steps can feel inconvenient, and we will share your feedback with our team to help improve the experience.

Regarding the newsletter coupon, we apologize for the confusion. Some promotions may have usage restrictions, such as order amount limits or exclusions, and we will work on making these conditions clearer in the future.

We truly appreciate your first order with KIIKIO and hope the quality of the items meets your expectations. Thank you again for your honest feedback and support.

KIIKIO

Rated 1 out of 5 stars

Hate writing bad reviews but sometimes…

Hate writing bad reviews but sometimes it necessary so other people may not order from them. So I discovered this brand and wanted so many things, I decieded to just order a T shirt so I can test quality first before spending £££ on an unknown brand. After 11 days it still hadn't been dispatched. So I reached out to customer service. They then told me that the product was out of stock, if they had told me this after few days I wouldn't mind but I reached out to them after 11 days and they didn't even apologise and just said I can chose something else instead but by this point I wasn't impressed with the service so I just wanted to cancel. To which they advised it would take 10 working days for refund. Which im still waiting for. Not to mention the product I ordered is still showing in stock online in all sizes despite then advising me it wasn't, not very organised...Save your money guys

10 July 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are sorry to hear about your experience and apologize for the inconvenience caused.

We understand your concerns regarding the order delay and the out-of-stock issue. Due to unexpected inventory updates, some items may occasionally become unavailable, and we sincerely apologize that we did not notify you earlier.

We have reviewed your cancellation request and refund status. Refunds usually require several business days to be processed depending on the payment method and financial institution. We apologize for the waiting time and appreciate your patience.

We always aim to improve our inventory management and customer service process to provide a better shopping experience. We are sorry that this experience did not meet your expectations, and we hope to have the opportunity to serve you better in the future.

Thank you for your understanding.
KIIKIO

Rated 3 out of 5 stars

I returned items months ago and still…

I returned items months ago and still waiting for my refund.

Update: after i rated them Here i for my refund instantly.

28 July 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We're sorry to hear about your experience, and we sincerely apologize for the delay. We understand your frustration.

Please contact us with your order number so we can check the status of your return and refund. If your returned package has been received and verified, we'll make sure your refund is processed as soon as possible.

Please note that refunds are processed in the order that returned packages are received and completed. Our team is currently working through the queue as quickly as possible.

We appreciate your patience, and your refund will be processed as soon as your return reaches its place in the processing order.

Thank you for your understanding and patience.

Best regards,
KIIKIO

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look