Kiikio Reviews 

419
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting items are well-made, comfortable, and often exceed expectations. Many appreciate the unique and distinctive style offered, finding a wide variety of clothing that allows them to be bold. The customer service team is consistently highlighted for being helpful, responsive, and quick to address concerns, often providing fast and efficient support. However, some customers also noted issues with order and delivery services, experiencing long shipping times, misinformation, or items not arriving as expected. A few other people also felt that product quality and appearance sometimes differed from what was advertised, with items looking cheaper or not matching photos. Additionally, some reviewers were not happy with customer service regarding refunds or order tracking, citing unresponsiveness or lack of assistance.

What people talk about most

Product

Users describe positive interactions with product, often praising the high quality, unique designs, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the great quality of products... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and others significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.0

Great

TrustScore 4 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(419)

304 reviews in the last 12 months

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Rated 1 out of 5 stars

Dropshippers. Massive resale markups on relatively cheap garments

One star because these guys are just straight dropshippers.

I’ve found nearly all of their “most popular” or “limited sale” products on AliExpress (from various different brands)

My personal experience is as follows:
I purchased the “futuristic zipper cargo pants”
I get a YunExpress tracking number
I wait
It arrives somewhat quickly
I open it
The material looks totally different and far cheaper than product page
The tag is a brand called “Nerazzurri”
Look up the brand
AliExpress page with tons of products on kiikio’s site, sometimes for half the price
Don’t bother with the resale markup, just buy straight from Ali

21 July 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations.

We would like to clarify that KIIKIO is not a dropshipping store. We work with our partnered factories and are involved in the production and quality control process before items are shipped to our customers. Some products may share similar designs with items available on other platforms, as many fashion brands in the industry source from the same manufacturing regions, but this does not mean the products or quality control process are the same.

We are also sorry to hear that the cargo pants you received did not match your expectations. We take product quality and customer satisfaction seriously, and we would appreciate the opportunity to review the issue. If you could provide photos of the item you received, we would be happy to investigate and assist you with a suitable solution.

We hope you will give us the opportunity to make this right and improve your experience with KIIKIO.

Thank you for your understanding.
KIIKIO

Rated 5 out of 5 stars

Amazing quality

I got pants and a sweater from Kiikio. I absolutely love the detailed design on both the pieces and super comfortable to wear for everyday activities!

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Very bad customer service for returns and inquiries

I am trying to find a return form to send back my online order, it keeps sending to a rubbish page about the founders of the business. I will never ever buy from them again and I'll make sure family and friends know what a bad customer service they have disgusting.
Every other clothing online company great for customer service kiik is the worst.

8 July 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We have clearly explained our return process in the Return & Exchange Policy on our website. If you would like to return your order, please contact our online customer service, and we will provide you with the correct return address.

There is no website redirect in our return process. If you were redirected to another website, you may have visited an unofficial or fraudulent website.

Best regards,
KIIKIO

Rated 5 out of 5 stars

Very good brand 👌

The products I’ve received so far were in great quality. Additionally one of the items I ordered was out of stock but I was allowed to pick another item to replace it with that was slightly more expensive. Really appreciate the service too, relatively quick responses and easy to communicate with.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy stall refunds

Do not buy stall refunds and break their own timelines

I placed an order and requested a cancellation, which they officially confirmed on June 22nd. They explicitly stated in writing that my refund would be processed and credited to my account within 7 to 10 business days.

It has now been over 11 business days, and the money never arrived. When I followed up to ask for a transaction receipt or an Acquirer Reference Number (ARN) to track it with my bank, their customer service openly admitted that they haven't even processed the refund yet. They are using classic delay tactics, blaming a "finance department workload surge" to hold onto customer money
Save yourself the headache and avoid this shop. I am forced to file a formal chargeback dispute with my bank to get my money back.

7 July 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for the delay and the inconvenience this has caused you. We completely understand your frustration regarding the refund timeline and we are sorry that your experience did not meet your expectations.

We have noted your concern and kindly ask you to contact our customer service team again with your order number. We will mark your case as urgent and request our finance department to prioritize checking and processing your refund as soon as possible.

We truly appreciate your patience and understanding. Please rest assured that we will continue following up on your case until the refund issue is properly resolved.

Thank you for your understanding.

Best regards,
KIIKIO

Rated 1 out of 5 stars

drop shipping website with good…

drop shipping website with good advertisement, buyer beware.

EDIT - now that they've replied just reverse image search their clothes and you'll see that they're upselling you from other websites. the reviews are generated by bots (there was a case where 2 different people posted the same damn picture saying that the quality is good and it fits nicely).

7 July 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We’re sorry to hear that you feel this way. We would like to clarify that KIIKIO is not a dropshipping store. We have our own partnered factory and a dedicated quality control process to ensure that our products are inspected before shipment.

We truly value every customer’s feedback and always aim to provide a good shopping experience. If there was any issue with your order, we would appreciate the opportunity to look into it and help resolve the problem. Please feel free to contact us with your order details, and our team will be happy to assist you.

Thank you for giving us the chance to improve.

Best regards,
KIIKIO

Rated 1 out of 5 stars

Beware of their SCAM method

I bought a pair of jeans on from them since May 2026.
Size was not truthful, I checked carefully before purchasing but it seems the size guide on their website and products are just decorative, for the sake of just putting size guide on website.

I wanted to replace for a more suitable size, they immediately suggest to purchase new pair of jeans with "factory price" ($25 less than retail price) otherwise replacing option means I would have to pay for all the tariff+shipping+additional costs myself - I didn't really believe it was "factory price" but nothing I could do.

So in the end I paid around $180 for 2 pairs of cheap Chinese jeans, waiting for a $25 refund from them, this deal was already a ripoff and $25 did not make big differences, but the way they handled customer services and kept lying to my face was frustrating, so I want to warn other buyers to stay away from this chinese online store.

Here's the chain of email exchanges that they were lying about the "refund" process or the imaginary "finance department": (last emailed received from the was on Jun 26th, today is July 3rd and I still receive money back).
------------------------------------------------------------
we@kiikio - Mon, May 25, 4:28 AM
Dear Customer,

We can offer you the item at the factory price of $65.90.

Please place a new order for the correct size and send us the new order number after payment. We will refund the price difference to you.

Thank you for your understanding.

Best regards,

me - Mon, May 25, 10:30 PM
I just placed a new order

Order #M23595619

Dark Graffiti Patchwork Cargo Jeans (Free Belt and Chain Included)

we@kiikio - Tue, May 26, 9:23 AM
Dear Customer,

Okay, we have applied for a refund for you.

The refund is expected to arrive in your account within 3–7 business days.

me - Fri, Jun 5, 3:24 PM
It's been over a week and I haven't received any refund yet. What should I expect?

we@kiikio - Mon, Jun 8, 4:36 AM
Dear Customer:

Hello! We apologize for the delay in your refund. Due to a recent surge in workload for our finance department, we have instructed our team to prioritize your refund.

Thank you for your understanding.

me - Thu, Jun 25, 3:32 PM
It's been weeks and I still haven't received my refund!

we@kiikio - Fri, Jun 26, 5:24 AM
Dear Customer,

We have already urged our finance team to process your refund. It is expected to be processed today and should arrive by Monday.

26 June 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for the delay and the frustration this situation has caused.

After reviewing your case, we understand that your refund has not yet been successfully received within the expected timeframe. This is not the experience we aim to provide, and we fully understand your concerns regarding the repeated delays and unclear communication.

Please be assured that your refund request has been escalated again to our finance team for immediate processing. We are treating this as a priority case to ensure it is completed as soon as possible. Once the refund has been successfully issued, you will receive a confirmation message.

We truly appreciate your patience and understanding while we resolve this matter, and we are committed to ensuring it is completed without further delay.

Thank you for your understanding.

Best regards,
KIIKIO

Rated 1 out of 5 stars

Dont buy shoes from this site

Dont buy shoes from this site. I bought some boots after wich, i wanted to return them because i got the wrong size, i emailed this company like it said to do ,when i got a reply that "shoes cant be returned" nowhere on their site does it say this. It does not say so in their refund policy, wich even states that a item can be returned for any reason and the live assistant also states that shoes CAN be returned. The reply i got from the company at first was a screenshot of the supposed policy that shoes cant be refunded. That screenshot is nowhere on their site and the live assistant digs through their own site for information, thus the reaction that it gave furthers the statement that this company straight up lied about it. After they told me i cant get a refund i tried to reply to them wich was cut short by the emails not sending, wich means they probably blocked me immediatly after just asking for a refund.
This is not a way to treat customers or a good way to do business at all.

2 July 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for sharing your concerns with us. We are sorry to hear about your frustration regarding the return process.

We would like to clarify that we have not blocked your email address. If your replies did not go through, it is likely due to an incorrect email address entry, a technical issue, or a temporary sending error. We kindly recommend double-checking the email address you are using and trying again.

Regarding our return policy, it is publicly available and can be accessed directly on our official website. The return and refund conditions are listed there for customers to review before and after purchase.

We understand this situation is inconvenient, and we are here to help you resolve it properly. If you are still unable to contact us via email, please let us know so we can assist you with an alternative communication method.

Thank you for your understanding.

Best regards,
KIIKIO

Rated 5 out of 5 stars

Very good Shop

Very good structured Website. Quality to Price is very good. The messurements for size are fitting too. Takes some weeks to arrive but its worth it. I really Like the collection they have.

20 June 2026
Unprompted review

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