Jet2.com Reviews 

Fantastic, helpful and friendly staff make the experience painless and enjoyable

Delayed both directions. Seats uncomfortable

Worst check in experience. And the woman on the plane shouts her head off about perfume at full volume for half the flight then they play that stupid song as youre gettimg off the plane so it feels like youre in an insta reel where its about to kick off. If there was any way around it i wouldnt use them

Delayed over 2 hours. Not one text or jet2 rep to ask. No drinks voucher. Had to keep looking for updates. Very poor communication Jet2. No apologies. This happens every time on the late flights. No explanation. I expected better but it seems to be the norm with them. No longer my first choice.

Our flight was delayed by 2hrs, sat on the plane at the end of the runway due to a technical issue. The aircraft was full and very uncomfortable causing my wife to suffer neck and back pain discomfort for ten days after flight.we were on the aircraft in the cramped conditions for 5 1/2 hours. She had to attend a doctors surgery for medication.

On The 22 August My wife and I flew from Birmingham to Naples and returned on The 29th.
Our Airplane wasn’t a Jet2 one. They must of Loaned it from another company. The Airplane was All White, I didn’t see any airline’s name on it.
The cabin crew were a mixture of 2 different Airlines. We had Pre ordered and already Paid our food going to Naples and coming back to Birmingham.
After a slight delay we finally took off. Not long after take off. Our Pre booked and already Paid for food was served.
Coming back to Birmingham from Naples. We boarded our aircraft. The doors were all closed then the captain told us on the PA System that we might have to wait for 20 minutes because of air traffic. About a hour after we should have taken off, we finally took off.
One of the cabin crew came on the PA system that No Food or Drink was available on this Flight. If we had any problems contact Jet2 because it was their fault.
Mind you, The cabin crew came around all of the passengers to ask us if we wanted any water because that’s all they had on board. We were given a Plastic cup each and we had some tepid water.
When we landed at Birmingham. We went to collect our luggage and by chance there were a few Jet2 people around the Luggage carousels. My wife went and informed one of them what had happened. My wife was told Email Jet2 and they will sort it out. My wife sent a Email and she got a message back. We should reply to you within 28 days.
Over Many Years we have booked our holidays with Jet2. From the beginning We have had very good service. The Take off times were always bang on time But for the past 2-3 years Jet2’s Service is not as good as it used to be. The service from Naples to Birmingham Was none existent. We had pre order and already paid for food that we never received. Things like That should Never happen.
Jet2’s Take off times now are not bang on time like they used to be.
This year we have been on 2 Holidays and None of the 4 flights were on time they were all delayed.
Jet2 seems to be going downhill. I hope they improve very soon.

Straightforward. Helpful.

I have flown three times with Jet2 this year and every time I have found the flights to be on time, staff to be incredibly helpful both at London Stansted and at Ibiza airport! Thank you Jet2

The plane was slightly late which was not a really problem, the actual crew and flight was good. The first disappointment came whilst waiting in the airport and we were called forward to get our passports scanned, never heard of this before and we lost our seats because of the queuing. When boarding passports were scanned again. Second issue was once landed at Edinburgh and after waiting on the buses which was a surprise as we were late and no other activity was going on. Was rudely told to remove backpack and only giving a reason when questioned it. This member of staff made up later when we were in the terminal. Her colleague the dispatcher was actually far ruder then her and when I asked who he was he covered his badge with his hand which suggested he knew he was being rude.

The air hostesses were amazing. I booked seat 1 c & was too busy with everyone standing at toilets , having too move my feet constantly. But cannot faulted the staff. Very respectful, very helpful & very attentive

Jet2 are probably the best of the ‘low cost’ airlines, I would have given 5 stars but we were delayed by 1 hour 45 minutes.

We were due to fly to Manchester from Tenerife at 11.40 a.m. We were on the plane at 11.10 a.m. but there was a delay of a further 2 hours due to a technical fault with one of the doors. We were therefore sat on the plane for two and a half hours prior to take off with a further 4+ hours of flying.

I have noticed with Jet2 that there is always a delay from the stipulated flying times when ordering, and so often that I have now come to the conclusion of a pattern. I am sure that this is not a coincidence.
Very disappointing as we fly with them several times a year.!!!
Billy J.

It was comfortable and no problems boarding use jet 2 quite often

Easy check in, quick boarding, pleasant staff on plane

nearly 90 minute delay on both flights,yet app said on time until it was time to board..Not good information and not good delay wise

The expected and as yet never surpassed customer service by Jet2 East Mids. Airline of choice always.

Good staff also good seats great flight times

Glasgow to Alicante flight was ok.

Alicante to Glasgow flight was awful. Boarding procedure was all mixed up. People
In the wrong queue. Lack of communication. No signage for row numbers.
Took so long to board we missed our slot for departure. This was down to poor organisational skills by staff.