Intrend Reviews 

I have enjoyed Maxmara, Marella and PennyBlack for a long time, but in scarce quantities due to high prices (often bought on sale); I still own and wear items bought almost 30 Year ago. I know how they design and fit and they do well on me (provided I chose based on what I know will fit me). Until now I have had very positive experiences with Intrend. Quick delivery, excellent products (the silk blouse I ordered last was even classier in real world than on the picture). I have not tried to return anything yet. I do advise you try a few garments in a store of relevant brands to see how they fit before ordering.

First purchase with Intrend. I was hesitant, given the negative comments I'd read. I ordered a melange gray coat, 100% pure virgin wool. In February (2026), I had already purchased two items of the same model but in other colors from the Max&Co website, but I absolutely wanted the light gray. It arrived and is exactly the same as the two I purchased two months ago from the official Max&Co website: same material, same weight of wool, and same workmanship. The coat is perfect; it is a Max&Co. in every way. The red label was cut in the center with scissors, so as to remove the writing, but the rest of the label remained perfectly sewn, so the garment is undamaged. Just there is this "hole" in the red label 🤣🤣🤣. The coat is in perfect condition, and has also been very well cared for. It is ironed, very clean, and arrived very carefully wrapped in tissue paper. My experience is completely positive. P.s. also the internal label is exactly like the ones of the other 2 coats I bought from Max&Co. official website, only the product number differs of course. The delivery service was also very good, they delivered on perfect time, as communicated by email, and found my house which is not that easy. Bye!

They advertise "fast return", but the return should be figired out fast by the customer 😀
I don't understand how this business model survived until now.
It was my last time shopping there.

I ordered a package: a purse and the necklace. A wrong package has been delivered with a wrong purse and a necklace not being in the package at all. Now Intrend denies to send the correct products. The prolong the process for days instead of just issuing a refund or sending correct products. I own myself an e-com shop and would never treat customers this way.

I placed an online order in the mid-February. Part of the order was shipped and delivered by UPS without any difficulties yet part of the order was not shipped until I requested it. Intrend claims they have shipped the rest of the order and UPS claims (has claimed twice) that they have tried to deliver the package at home and then delivered the package to a collection point. There has not been a sign of UPS at my home and the package has never been taken to the collection point. UPS has notified me only once during this weeks-long delivery adventure. And wrongly, as the package is not where they claim it to be. And I have not seen the goods I have paid for.

Intrend has been active in communication but I suspect that they have not sent the goods or UPS has lost the package. Either way, no stars really to Intrend and certainly no stars to UPS. It is the worst delivery company on Earth.

I really like Max Mara but fortunately there are other good clothing companies.

You advertise fast and easy returns on your site but could instead mention in big letters that we have to cover the shipping! I ordered a 1k item that now I have to send back with certified post out of pocket. Not good!

I placed my order 9.1. and they wrote that it will be shipped in 3-6 days, since I have not received any news, I wrote to them and they said everything is ok with my shipment, it is late besacuse of the sales and increased orders, but it will be shipped in a few days. I waited and wrote them again 26.1. and 27.1 they sent me an e-mail saying my order has been canceled and I will get my money back. the refund still is not visable on my account!

Fantastic experience right before Christmas! Ordered 2 items on Sunday Dec 21st, and already had them delivered before Christmas eve! Products were excellent - the coat is thick and extremely high quality.

Poor description and charged for their error!
I have purchased coats before on Intrend and it has always been hit and miss but I have never returned an order till now.
I purchased a number of belts described as cow leather as I was looking for leather belts. I specifically avoided those listed as PU or faux leather. When the belts arrived, they were clearly made of plastic and the invoice described them all as polyurethane.
I contacted the customer service team to complain about this and to request a return. I got an email to state I would be refunded the amount paid for the belts upon return.
I have now discovered I was charged £30 for their returns label- for a mistake made by their listing team.
It’s not responsible handling of one’s errors and is a big and expensive lesson learned.
I won’t be returning to Intrend- poor description, inability to take responsibility for their clear errors and misleading customer service!

Nice and good quality stuff!
Excellent and fast e-mail communication , I've never had a bad experience with a purchase, communication, or return! Everything went smoothly! Unfortunately, sometimes there was something to return, mostly because it didn't fit me well, and the money was always in my account faster than expected!

It's the most disappointing online shopping experience I ever had. I regret that I did not checked the reviews before. I ended up with a very bad product, with a failed return because the company REFUSED to accept my package, and wasted money on a coat that I will never use. The client service is totally useless. They keep sending me standard answers that do not address any of my concerns. I could not recommend more to stay away from this company.

Today in Intrend store, someone stole all my money from the purse. As I was with my baby in stroller, looking for coat, someone had a chance to open my bag on the shoulder and take all my money. As I was walking to the cabins to try the coat, the women who worked in the store told me that my bag was open and to take care. But it was too late. When asked, they told me the cameras in the store are not working, which I think in modern days is unacceptable. No one offered their help and I left the store with no solution. Please do not go to this store, as no help is offerd if you get robbed, they ignore you,

I had to give one star but I really wanted to give them no stars.
Returning a dress at £350 was a joke.Told to send it DHL at a cost of £31-95 fine, I had no choice.Then I wasn’t refunded my money.It took 17 emails 41 days of communication and getting my bank involved before it was partly refunded.Another dozen emails later and eventually I got the money refunded.Never again.
If you don’t have time for all that don’t buy from them,it’s not worth it.

My first and last time of ordering has been very poor. I spent a lot. 10 days later there has been no update. The UPS tracking says that my order is stuck at customs and not available for collection at the border. Collection? I paid for delivery to my home. To be honest, all Max Mara outlet stores are a bit shady. I've been to the Bicester one and the people are miserable and unhelpful. There is something very wrong about Max Mara corporate culture. Be very careful. I wouldn't risk it again. Better to go somewhere else.
UPDATE: my order did arrive. About 2 days after my review. However, one of the coats arrived without the belt. There is clearly supposed to be one - it has belt loops and there is a belt in the photo. I sent them two emails. I have chatted online twice and been told they will get back to me. A week later, no one has. In the end I chatted again and they told me to return it as it wasn't possible to send me a belt. Really??? I'm now expecting to be charged a return when it was entirely their fault. I am also expecting not to get my refund. Will update.

Returns are not supported in any way or form, you are given an address to send it to and that is it. I ended up paying 40 euros to send the package back as it was a big box. I will admit it is fully my fault not checking the return policy before I bought a pair of boots, but it’s usually a pretty foolproof purchase for me. However the calves of the boots were really tight (even though as I would describe myself as a very average medium sized body type. The boots otherwise seemed fine, although didn’t feel the most comfortable, very rigid.
I thought I’ll write a review anyway, because only the worst of the online businesses don’t have a cost effective system figured out for returns.
Needless to say won’t order anything online again.

I had a great shopping experience thanks to the lovely Denise, who made a difference with her experise, kindness and patience.

Intrend sells very high quality fashion items. Some items are the same as what they currently sell at the Max Mara website but at half price if you don't care about the label being replaced by an Intrend label. Shipment was very fast and delivered within 4 days. The size of my coat and jumper were perfect because as a regular Max Mara shopper I know my size for this label. Can recommend buying from Intrend.

Their clothes look like second rate fakes of Max Mara or Max&Co pieces. And they all have one or more sewing mistakes.
1 star is more than they deserve.

I have been a loyal Max Mara customer and ordered multiple bags through Intrend (their official outlet). While previous bags included dust bags (despite no mention in the listings), my recent order arrived without one—and Intrend insists it's their policy now.

I also received a bag with visible scratches in another order and was told outright that, since it's an outlet, items “may not be new”—yet this was never stated on the website. Return shipping wasn’t refunded, and I felt dismissed rather than supported.

This inconsistency, lack of transparency, and poor customer care do not reflect the quality I associate with Max Mara. I hope Intrend—and Max Mara—improve clarity and respect for loyal clients.

It is not my first time ordering there. Generally it is okeish. Not great but acceptable.
This time i made several orders. One item arrived damaged. Waiting for the situation to be risolved. And yes customer support is not fast.
Whatsapp is useless.
In another order I got the wrong color. Clearly wrong unless one is color blind, and the answer of the customer service is that all is just as it should be. So not problem there if sth is dark brown instead of greige. So not great.
Basically 200 euro still in process and looks like I gotta keep the magic trousers in dark brown. No good