Good communication, fair prices and helped me very quickly with an issue I had regarding a free helmet and high-vis vest. The lady handling their calls was particularly helpful and the guy in the shop... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was perfect, great customer service also, the guy came delivered and showed me how to use it all with a great sense of humour aswel! will order another bike here in the coming weeks, thanks... See more
Company replied
Ordered the inner city 365 Pro on Saturday evening and it was delivered Tuesday morning which was brilliant. I had a problem with the folding mechanism. I rang the shop for assistance and the staff st... See more
Company replied
From start to finish, we found the communication - both by phone and on email - brilliant. Nothing was too much trouble for the ladies in Inner City Scooters. Delighted with the Engwe Zip fold up el... See more
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Company details
Written by the company
Inner City Scooters is a trusted specialist in electric scooters and e-bikes, offering manufacturing, retail, repairs, and servicing all under one roof. Conveniently located in Fashion City, Ballymount, Dublin, we are dedicated to providing top-quality models, expert guidance, and exceptional customer care, making urban commuting stylish, efficient, and eco-friendly. Since our establishment in 2020, we have become a leading provider of electric scooters and bikes, focused on delivering innovative, high-quality, and sustainable transportation solutions for modern commuters.
Contact info
Unit 19B, Fashion City, Ballymount Rd Upper, Dublin 24, D24 YT68, Dublin, Ireland
- +353 01 263 5707
- Info@innercityscooters.com
- www.innercityscooters.com
4.4
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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Great experience with these guys
Great experience with these guys - performed diagnostics for my Fiido C11 Pro within 5 days as promised. Were always in contact and responsive. Mufasa's the best!
3 November 2026
Unprompted review
Reply from Inner City Scooters
Thanks, glad the diagnostics were done inside the five days as promised.
Inner City Scooters
Wonderful service made the btw scheme…
Wonderful service made the btw scheme collection and process very smooth, highly recommend this shop and Mustafe was very easy going and knowledgeable, directed me what bike I should buy.
Many thanks
Santiago
2 November 2026
Unprompted review
Reply from Inner City Scooters
Thanks Santiago, glad the Bike to Work collection went smoothly.
Inner City Scooters
Great experience
Great experience, very helpful and get back to you very quick , got a hike on bike to work scheme , staff very helpful and friendly
2 November 2026
Unprompted review
Reply from Inner City Scooters
Thanks Margaret, glad the Bike to Work scheme was straightforward.
Inner City Scooters
Always brilliant people to deal with…
Always brilliant people to deal with and very understanding
28 August 2026
Unprompted review
Reply from Inner City Scooters
Thanks Rachel, good to hear you've always found us easy to deal with.
Inner City Scooters
Tops sales man’s mustafe and a…
Tops sales man’s mustafe and a wonderful team.
29 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Igor, we'll pass this on to Mustafe and the team.
Inner City Scooters
STAY AWAY FROM THIS PLACE TOTAL…
STAY AWAY FROM THIS PLACE TOTAL SCAMMERS. Do not even visit this shop for they are thieves. I visited their shop yesterday and purchased a bike through the bike to work scheme.Today I received a email with a higher price (obviously they didn't think I would notice) I enquired about the higher price and was told the price was the price.BE WARNED
28 October 2026
Unprompted review
Reply from Inner City Scooters
Hi Mick,
Very disappointed and shocked that you left this review.
Considering you were just in the store and we helped you pick out a bike and helped with your application for a bike on the bike to work scheme.
To clarify, the bike itself is €1,399 but anything extra that you selected is not included in the price of the bike.
Threatening staff with posting negative comments for free stuff is not how we conduct business.
Carry your entitlement somewhere else.
Kind regards,
Inner City Scooters
Had a problem online went straight ou d…
Had a problem online went straight ou d lads with the dreds sorted it for me an looked after me also Highley recommended
28 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Paul, glad the lads sorted the online issue for you.
Inner City Scooters
Excellent service from Inner City…
Excellent service from Inner City Scooters! They completely sorted out my Bike to Work scheme application without any hassle. The whole process was smooth and straightforward. Highly recommend them!
28 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Ken, glad the Bike to Work application went through without hassle.
Inner City Scooters
the staff are great help would…
the staff are great help would defintley reccomend these 💯
27 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Dean, good to hear the staff were a help.
Inner City Scooters
My friend tried to refund a bike he…
My friend tried to refund a bike he bought that was faulty, and they woukdnt take it back even though they were at fault. Shit customer service will never come here
24 October 2026
Unprompted review
Everything was perfect
Everything was perfect, great customer service also, the guy came delivered and showed me how to use it all with a great sense of humour aswel! will order another bike here in the coming weeks, thanks so much, I’m telling everyone about them! Buy Irish 😬
1 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Charlie, glad the delivery and the run-through went well.
Inner City Scooters
Wires not fixed ,light put on bike not…
Wires not fixed ,light put on bike not ask for no phone call for updated had bike for 7 weeks switch damaged was in good condition when handed over, battery not even charged
25 October 2026
Unprompted review
Great to deal with
Great to deal with, they resolved a problem with no issues and were friendly and helpful throughout.
25 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Barry, glad we got the problem resolved without any fuss.
Inner City Scooters
The store was excellent in terms of…
The store was excellent in terms of customer service.. The bike delivered was in great condition ready to use.. If i will buy again for sure only in Inner City Scooters.. 👌
12 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Joey, good to hear the bike arrived ready to use.
Inner City Scooters
Brilliant team
Brilliant team, found exactly what i was looking for through google. Ordered, paid and tracked all the way. Came in goid time and exactly as described, no issues whatsoever. Excellent
16 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Kirk, glad the order and tracking ran smoothly.
Inner City Scooters
Reply from Inner City Scooters
Thanks Jacksen, good to hear
Inner City Scooters
Reply from Inner City Scooters
Thanks Nicola, glad you're happy with the bike.
Inner City Scooters
Reply from Inner City Scooters
Thank you
just now
just now
New
Worst experience with this company from start to finish from the receptionist to the manager Lauretta the owner Danny and the warehouse supervisor. They have filled me with lies and empty promises. I’ve order my bike over two and a half months ago and keep getting promised it will be here I still haven’t received my bike. The day I was sending over the payment they had told me the bike was in stock and I’d have it the next day. I called later that day to see if they received my payment to which I was told yes they had received it and then told me the bike was just sold a hour ago?? Hard to believe and now to and a half months later still no bike. The manager Lauretta called me last Wednesday to say my bike has arrived in Dublin after two and a half months and that she will have their delivery driver drop it down to me on Friday (today). I called this morning to confirm delivery she said the driver has the bike loaded and he will be with me later today. the driver then calls me and tells me he had told Lauretta it will be Monday… very unprofessional company and to be told lies from management is a disgrace.
Following the ordeal in previous weeks/months I receive the bike. When I tried out the bike it was actually a different model bike then I ordered.they tried to send me 3 videos to unlock the bike but it’s not working. Im under the impression there incompetent. Now trying to return the bike to het my money back isn’t easy with this company I’ve game them an option to swap it for a different bike. I’ve called numerous times left messages on WhatsApp and getting no reply. Worst company I’ve ever come across.
23 October 2026
Unprompted review
Excellent service and one of the best…
Excellent service and one of the best sales men ive ever met
22 October 2026
Unprompted review
Reply from Inner City Scooters
Thanks Conor
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