Fiido Reviews 

Absolutely nightmare to deal with... they do not reply to emails... my order has been delayed 3 times already... bought as a birthday gift...birthday has been and gone...now they will not reply to my email requesting a refund

faulty crank peddle wouldn't go on to thread. fiddo pro mk1 decent e bike $1200 including accessories. decent bike for budget e bike but god help you if anyone has issues and part needs to come from hong kong. fiddo do no honor 2 year warranty. ive had email after email of empty promises ive decided to get new uk or European e bike and fight tooth and nail with fiddo for not adhere to British law regarding warranty. fiddo need to realize ignorance is no excuse in eyes of British law. ive posted on here previously regarding this palavor of excuses and false promises. fiido e bike get negative comments removed to keep up ther facade. of a upstading company.. please follow general advice and avoid as the stress they use as a tactic to avoid guarantee needs to be addressed at a legal level. il fight with fiddo till i recive what is in ine with British law. please not english speaking call center is off shore in hong kong
at internal call prices .. i was charged $103 pounds to stay on fiddo merry go round. avoid ..

My Nomads Pro bike arrived over a week ago, I noticed an issue with it straight away - the motor would cut out straight away.
First I tried to call their Hong Kong support line - it just rung out.
Secondly I emailed their support address twice on the Monday, no response.
The AI assistant on their app is useless.
I then had to click through to “book a test ride” just to find a UK number of someone who might be able to help, but they’re after-sales people who can’t physically fix anything without it going through Fiido.

So then I found the bit on the website where you submit an after-sales request. Sent a video of my issue and a photo of the frame number (had to guess where that was). This was on the Thursday.

I got a response on the Friday at 7am, “send us a picture of your motor number and we’ll send you a replacement asap”.

I replied when I’d seen it at 9am asking “where is that on the bike?” - no response. I took a guess (after googling it - there is no definitive information out there) and sent 2 separate emails with 2 pictures of numbers that were on or near the motor.

It’s now Saturday and i’ve had no response.

So basically the bikes are poorly built, the after care is useless and the level of information to help is extremely difficult to navigate or even find.
I’ve given an extra star because the bike could be great - when it works.

DO NOT BUY FROM THIS COMPANY.
HAVE ASKED FOR HELP DUE TO POOR HEALTH LIFE EXPECTANCY DIFFICULTIES.FIIDO HAS ADMITTED THEY ARE ABLE TO GIFT FREE BIKE TO YOUTUBERS FOR FINANCIAL GAIN !
BUT NOT ANYONE WITH LIFE THREATENING DIFFICULTIES.WE'VE TRIED REACHING OUT SO MANY TIMES.ALL WE GET IS AN OFFER OF A BIKE £300...SHAME ON THEM...THATS ALL MY LIFES SAVINGS...STAY AWAY...

I ordered a C11 Urban bike on 26 May 2026, and as of 3 September 2026, I still have not received my bike or any clear information about where my order is or how this situation will be resolved.

Over the past three months, I have been emailing back and forth with different customer service representatives. Unfortunately, every time I receive essentially the same response: that the courier company is still conducting an investigation. However, after three months, there is still no clear update or resolution.

At this point, I am very disappointed with the level of customer service. I have neither received my order nor been given a clear solution, refund, or any form of compensation. I genuinely do not know what I am supposed to do from here.

Overall, I am very unhappy with the service and the way this situation has been handled. Three months without receiving an order or getting a concrete resolution is simply unacceptable.

I contacted Fiido because my C11 developed a rattling noise coming from the rear wheel. The support team, especially George, was very responsive and helped diagnose the issue step by step. After reviewing my videos, they correctly identified that the wheel spokes needed tensioning.

The repair solved the noise, but unfortunately one spoke broke during the process. Even though the spokes were already outside the warranty period, Fiido offered to send me a complete new spoke set free of charge. They also took the time to explain why replacing the full set was the best solution.

I really appreciate the professional, friendly, and customer-focused support. This experience gives me confidence that Fiido stands behind its products and cares about its customers.

Highly recommended!

Having tried to contact customer services 6 times about battery not working, I've had no response. I've therefore had to seek support elsewhere and told a new battery would cost £400-500. My warranty means nothing if Fiido do not respond.
If Fiido see this, my order number is #UK21645 which I have quoted in the subject and email body to you more than once. Please respond.

Hi just an update, my wife still waiting for her bike to be replaced, assured us it would be picked up today, now telling us it will be the 7th sept, fob you off at every opportunity, total liars who are not interested once they have your money, like I said before stay away from this company, they are appalling!!!
D Lawson

3 months and still no bike, I placed an order it said delivery within nine weeks, after the time had elapsed I contacted customer service to be greeted with an AI chatbot, telling me my bike would be back in stock on the 30th of August, that date has common past now the chatbot is telling me 20th of September, they have taken my money but can't deliver a product, it shouldn't be advertised on their website if they can't make enough to ship within a reasonable time.

Brilliant after sales customer service! I had a problem with the torque sensor, contacted support. They shipped the part super fast and now the bike is perfect condition again!

Very slow German site, not responding to chat or email , rubbish!

Good Good Good

The service of costum care is very good ! They have answerd al my quistions very fast. They are given me realy onest answers about the bike. I am realy very happy with the Fiido D3 pro and Fiido !

Frendly greetings Karin

I ordered The Fiido 2 Bike in Green. I got the black one and contacted customer support. They were prompt and helpful and solved the issue without trouble.
I rode my first 200 km within the first 2 weeks and am happy with the E-Bike. Carries myself and a passenger easily and you do not feel the 50 kg weight when driving. Sturdy E-Bike with a lot of possibilities for transportation and even looks nice with the fat tires.

The motor in my bike needed it to be replaced. Since it was still covered by the warranty I asked for a replacement. Fiido replied quickly asking me for some proof. After that will take about 2 weeks for the motor to arrive.

I received the rear hub motor I ordered in perfect condition and it works beautifully on my L2 bicycle.

Have been using a C21 for nearly a year now. I’ve had no major issues, bike works well, light failed but they are replacing it. Bike looks great and rides well for the price, as an entry model it works. Range is always an issue even with the extender, but I do ride further than I ever used too. Use to do 15- 20 miles on standard bike now can just make 45 miles if I use eco for some of the journey.
I will likely upgrade at some time but didn’t want to spend too much on an e-bike unless I really used it. The C21 has worked for want I need at the moment.

I ordered brake pads from Fido uk warehouse, it's now two weeks since I ordered and I'm still waiting, two emails to Fido and still no response, I could have ordered the pads elsewhere and received them next day, if I order from UK warehouse then I expect them to be sent via UK and not China.

I’m very happy with my Fiido T2. It’s a great-value bike that I regularly use for shopping, getting around town and taking my 10-year-old son to the bus stop. He fits comfortably on the back, and the bike has become genuinely useful for our everyday journeys.

The bike arrived promptly, well packaged and easy to assemble. Customer service has also been excellent from the start. When the display began showing an error, support responded quickly and asked for a short video and some photos. After a helpful exchange, they diagnosed the issue and promptly sent both a replacement display and a controller, just in case.

The parts arrived quickly, and replacing the display was very straightforward with their instructions. The error disappeared, and the bike has been working perfectly again.

Overall, I love the T2 and have been very impressed with Fiido’s products, pricing and after-sales support. I’d happily recommend them.

Have a C21 and it was easy to assemble. Anything that didn’t work, customer service responded quickly and solved.