Harrison Cameras Reviews 

4,702
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection and quality, often finding items as described and in flawless condition. Many highlight the competitive pricing and frequent offers, providing great value. The delivery service is noted for its speed and efficiency, with items arriving promptly and securely packaged. Reviewers appreciate the exceptional service and the staff's knowledge, helpfulness, and friendly approach. However, some people mentioned issues with specific courier services, such as misdelivered or exposed parcels. A few customers also experienced unwelcoming staff attitudes or dissatisfaction with product problem resolution and trade-in valuations.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with their purchases,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and timely delivery... See more

Service

People report positive experiences with service, often highlighting excellent and speedy service from... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, friendliness, and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the prices to be competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good selection of what I was looking for. Good and very competitive prices, always got some offers on. Helpful staff, had a problem applying a discount code (my error I hasten to add) but quickly put... See more

Company replied

Rated 5 out of 5 stars

Flawless customer service is hard to find these days and Harrison Cameras earns my 5 stars. Part exchange was very good, better price than anywhere else for used, and there's a real knowledgeable per... See more

Rated 5 out of 5 stars

Such a joy to find somewhere that still offers proper good customer service. Having bought online before now had chance to visit in person. Was not disappointed, with staff member Rachel Rawson giving... See more

Rated 5 out of 5 stars

Decades of collective experience both as photographers and with the equipment they sell mean that the staff are a genuine and extremely well informed sales team. Face to face they are friendly, knowl... See more


Company details

  1. Photo Shop
  2. Camera Store
  3. Passport Photo Processor
  4. Photo Lab
  5. Photo Printing Service

Written by the company

Sheffield based photography shop with over 50 years experience. Photography is our passion, we love it, we learn it, and we play with it every day! Huge range of new and used photography equipment, 1000's of products on display in-store. We are a community-based business. Free customer car park


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,702)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value for money if you take…

Good value for money if you take everything into consideration - item price, quality, delivery time etc.
Not always cheapest but have never had a problem with anything i purchased & DPD delivery has always been timely.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

I was left disappointed

I was left disappointed by my overall experience with this store. For a retailer dealing with cameras. I expected a more professional and reassuring purchase experience. In my view, the service did not match the standard I was hoping for, and I would be reluctant to use this store again. Based on my own experience, I would look elsewhere.

16 June 2026
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

Dear Marco,

Thank you for taking the time to share your feedback. I am incredibly sorry to hear that your experience with us did not live up to your expectations, as we always aim to provide a highly professional and reassuring service for our customers.

As your review doesn't mention the specific details of what went wrong, I would welcome the opportunity to look into this for you personally and see how we can make things right.

Please feel free to contact me directly at sales@harrisoncameras.co.uk or call us on 0114 276 0002 with your order details.

We would love the chance to regain your trust.

Kind regards,

Michael
Harrison Cameras

Rated 1 out of 5 stars

cannot recommend this store

Unfortunately, my experience with this store was disappointing. In my opinion, the level of customer support and attention to detail was not what I would expect from a specialist retailer of cameras and security equipment. Based on my personal experience, I cannot recommend this store.

10 June 2026
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

Dear Marcello,

Thank you for taking the time to share your feedback. I am incredibly sorry to hear that your experience with us did not live up to your expectations, as we always aim to provide a highly professional and reassuring service for our customers.

As your review doesn't mention the specific details of what went wrong, I would welcome the opportunity to look into this for you personally and see how we can make things right.

Please feel free to contact me directly at sales@harrisoncameras.co.uk or call us on 0114 276 0002 with your order details.

We would love the chance to regain your trust.

Kind regards,

Michael
Harrison Cameras

Rated 5 out of 5 stars

First impressions

Every thing seemed straight forward.
Details of purchase were as listed.
Goods arrived as promised and securley packaged.
First impression on opening the package was good. The co dition of the camera was, as fzr as could see, aa described.
Need to try it out now , just to complete the circle.
This is the first time I've dealt with Harrison Cameras, but first impressions are positive.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

EXTREMELY HELPFUL AND APPROACHABLE…

EXTREMELY HELPFUL AND APPROACHABLE MAKING THE WHOLE RESALE AND BUYING PROCESS AND QUICK PICK UP AND DELIVERY SERVICE A PLEASURE - AS WELL AS HAVING THE MOST COMPETITIVE PRICES IN THE MARKET - HIGHLY RECOMMENDED AND ESPECIALLY FOR THEIR CLIENT SERVICES. MANY THANKS TO ALL THE TEAM

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company!!

Gave me a quote online, arranged collection of my kit, inspected my kit on delivery and paid me in full, as quoted, the next day. And thier price was the best I could find. All in all an excellent transaction and a delight to do business with Harrison Cameras. Would definitely use them again.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Bright, helpful and knowledgeable Store Personnel

Really helpful lady who, when I explained I needed a longer than usual flash bracket to allow my Godox V860111 to be triggered by my iT30 pro, was on to a solution immediately and a used 32-36 Metz bracket is in the post to me at a very reasonable price.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ewan

Excellent service from Ewan when I called in last week to leave a Sony camera for cleaning. I received an e mail saturday afternoon to say it was ready for collection along with a comment about my lens which was on the camera. Called again today part exchanged the lens for a new one (old one has been all over the world and had some hammer) EXCELLENT service from Ewan again. Also great to see a shop full of customers supporting an independant business THANK YOU

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service - delighted with purchase

Bought a second hand lens (15mm Summilux Leica mft) from Harrison Cameras and am absolutely delighted with all aspects of the purchase. Spoke with a rep before purchasing (to make sure still in stock / check condition etc) and was invoiced by email and paid for the lens. It was delivered next day (earlier than expected!!) in bombproof packaging and the condition of the lens was spot on, if not better than I had expected. Outstanding service, fabulous lens - thank you so much.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Professional shop

This camera shop is staffed by enthusiastic experts with a good range of second hand equipment. However, I took my Lumix camera to them for a repair estimate which came back at over £400 - about the price of a second hand one on eBay. I declined and then managed to get it repaired for £115 using a service advertised on eBay. So if repair estimates seem high, you might want to get a second opinion!!

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Very Busy And Very Understaffed.

I visited the shop on Monday 16th and again on Tuesday 17th, and unfortunately both experiences were extremely disappointing.
On Monday, the store was clearly understaffed for how busy it was. There were only three members of staff behind the counter. While they appeared to be doing their best, the queue continued to grow with no sign of improvement. After waiting a considerable amount of time and repeatedly being told, “We’ll be with you as soon as possible,” I eventually had to leave without being served. What was particularly frustrating was seeing other staff members come downstairs, walk past a shop full of waiting customers without acknowledging anyone, and then return upstairs. It felt very dismissive.
I returned on Tuesday hoping for a better experience, but it was much the same. Again, only three staff members were serving and the queue was long. This time I decided to wait. Unfortunately, the service I received was not worth it. The older gentleman who served me (tall, glasses, beard) was rude, blunt, and dismissive throughout the interaction. When I even asked if I should wait for another member of staff as he seemed busy or uninterested, he responded with sighs and sharp, abrupt answers to my questions.
Overall, it was a very uncomfortable and frustrating experience. The lack of staffing and unwelcoming attitude from said staff member made what should have been a simple visit unnecessarily unpleasant. I left without making a purchase.

17 February 2026
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

I am so sorry for your frustrating experiences on Monday and Tuesday. We are currently navigating unexpected staff sickness on top of scheduled holidays, which led to the long queues. However, this does not excuse the poor service you received.

I want to sincerely apologize that our office staff did not step in to assist on the shop floor when they came downstairs. I am addressing this internally so that our entire team knows to support the front counter when it is busy. I am also looking into your interaction with the staff member on Tuesday, as being rude and dismissive is entirely unacceptable and not the standard we set for our customer service.

Thank you for bringing this to my attention so I can fix it. If you would be willing to give us another chance, please contact our sales team and ask for Michael, I would love to personally make this right for you.

Rated 5 out of 5 stars

Second hand camera purchased

Having purchased a second hand camera in October 2025 and only just having had the film developed, I can now leave a review as I can confirm the camera works!

Excellent service from Harrison Cameras.
My only negative would be the courier who left the box outside in the rain. Thankfully I noticed it had been delivered quite quickly so retrieved it, and the camera itself had been generously wrapped in bubble wrap.

I'd look to Harrison Cameras again if I wanted to buy a camera.

25 October 2025
Unprompted review
Rated 3 out of 5 stars

Mixed feelings regarding Harrison Cameras.

I have mixed feelings about Harrison Cameras. I first shopped with them in the late 70's , buying a new Pentax K1000 film camera with standard lens. I was 20 years old and knew little about the ins and outs of photography. Some forty odd years later and many thousands of pounds lighter in the pocket, I think I know a little more than I did then. My enthusiasm is still there and I still get a buzz from walking through the Harrison doors to possibly purchase a mouthwatering addition (usually preowned ) camera or lens.
I think back to the busy Saturday afternoons when Ron, his two sons, and the rest of the team spoke with friendliness, enthusiasm and more importantly knowledge about the stock.
During the last couple of years I have, after a purchase, left feeling somewhat disgruntled even though tempered by the fact that I have come away with the item I wanted. I mainly refer to items taken in for part exchange. Regarding any lenses that have been submitted, there has always in the recent past a "slight fungus " reference which always drastically reduces the value of a trade in, even down to a £10 recycling value, lenses that had been checked by myself before the attempted trade-in. The most obvious recent example of this was a telephoto zoom lens which was a temporary fill-in for an impromptu visit to Liverpool which was purchased from a very well established online company a few weeks previous to the trip. A while after this 'trip', I wanted another focal tele lens and took it in to Harrisons as a part-ex. I was told that there was signs of fungus present which I did not believe as I had checked the lens at length with a torch and magnifying glass before taking it in and found no such evidence but the staff member was insistent. I purchased the lens I wanted, took the previous lens home and returned it from where I purchased it from. They professionally checked it out and rated it "excellent " and paid me a top price for it after I originally purchasing it just ten weeks prior to reselling it to them. There has been other encounters in recent times at the store that have left me less than totally happy and I feel that after all these years I should divert my time, purchases, and more importantly, hard earned cash to an online dealer who gives me the service I am totally happy with.
I am pleased that after all this time that the Harrison business is still a part of Sheffield but I do wonder whether I will be a customer in the future.

6 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look