Humana Reviews 

Humana Dental Advantage Plus is the WORST Dental plan we have ever encountered. First, they dropped our dentist without warning and customer service knew nothing about it.
Next, when I had a broken crown, another dental office called & was told I was covered because the old crown was over 8 yrs. old. Now they are denying the claim as out of network. Customer service is useless. They have no information, say they'll call back & NEVER do. GO ELSEWHERE FOR COVERAGE!!!!

I. have Humana Medicare. My problem has been with the customer service on my medication support. They use overseas customer service agents who do not understand my problem half the time and they obviously have no power to help. They tell me I don't have pre-authorization when I do. Ask for a state side agent. Then call during nine to 5. I only filled half my prescription last month. I had to wait 4 days for the half and now thier computer thinks I have the whole prescription and they are making me go another 14 days without medication because the computer has an error. Well who tells computers what to do. We live in a society that is to dependent on computers and half the agent have no power to fix the computer error which tells them I had a 30 day when it was 15 day supply. So 28 days last month without a medication has cost me 150 dollars in fees because my HOA wrote me up for not mowing my lawn or getting weeds pulled. Without medication I cannot do much. With medicine zI function slightly better, there's a reason people need their medicine and it can mean life or death because I can't eat or prepare my food. Do I need hospice! Almost but, it would be better if you just had Humans who can override the Computer Errors. Thanks Humana for not having people with the power to fix problems. Thanks for your idiotic response to your computer mistakes. Thanks for making me lose almost 20 days of the summer and this is not the first time. It happens on a regular basis with them 4 times so I usually just pay for another medication that gets errors every month. So when choosing insurance know with Humana you may save but your going to pay for medication that they said they would cover. I need to complain to the government and its on my list once I get my medicine so I can function and sleep.... Hire As gents who can help or you'll keep getting the bad reviews. This is the only insurance company I have not received help with my medication. Every other company gave me one month of medicine while my doctor office and the company processed my Prior Authorization. So Humana gets an A+ know co-pays and a big F on helping people get thier life saving medicine. Just let us die while you keep your cheep overseas service which is probably overwhelmed and all they say is no and sorry I can't gix that. By the time they transfer me.to US CUSTOMER SERVICE who says call between Monday and Friday 9-5 Or your SOL. Well I guess I will find out tomorrow. Whats another day to people like me who cannot function without medication. Do they care? Karma. is coming for our dumb down nation and the world. Sad we have no people anymore we have idiots that read scripts.

I have been calling in for EIGHT MONTHS about a claim that was double billed. Instead of fixing the claim, they split it into two claims and moved around random amounts of money so that neither I nor their own representatives can figure out what happened. THEIR ONLINE CLAIMS PAGE IS A NIGHMARE! So, I'm supposed to just "shut up" and pay whatever the hospital bills me. I had Aetna Medicare before and never had a problem. One of my providers that I really like won't take Aetna anymore, that's the only reason I switched. I'm going back to Aetna next year and I'll find a new provider. The reps are nice, but they struggle to be helpful, as each person I talk to tells me something different. I ask the right questions in the most basic way and still can't get a straight answer. It's just not worth it to have to call over and over and over again for months to try and get it figured out.

I joined Humana last November after a less-than satisfying year with United Healthcare, hoping for a better experience. I have a HumanaChoice H5216-408 (PPO). It was not to be. Much like UHC, their customer service reps give canned answers, are in most cases unfortunately hard to understand and have zero decision-making authority. My main complaint centers on their Prescription monthly payment plan management and ridiculous rules. I currently pay $217 a month (outrageous) for GLP-1 pens, when it was perported by their phone rep to be $82 a month, no doubt exascerbated by my inability to understand him. In reality it was $82 the first month, $150 the second and $217 for the next 10 months.. here's the capper - you can opt out of the Plan, BUT you still have to pay the 4-digit balance - and no longer get the pens!! WHO would do that? So they win either way :-(
They claim they've already paid the pen distributor for the whole year in advance & they're merely getting paid back. I'm dubious! ...and I will absolutely go somewhere else (again) in Open Enrollment. I have a growing feeling all these Ins. Companies are essentially the same. They claim to be taking care of us when all their policies are clearly designed so they MAKE MONEY. If I was ever wealthy, I'd self-insure.

This company should be called InHumana. Unfortunately my husband was advised to go with them because his meds would supposedly cost less. Not only are they costing more, but dealing with customer service is a nightmare because they're incompetent liars every one. Do not go with Humana for any insurance coverage coverage or you will live to regret it. Or maybe you won't.

Contacting Humana requires being transferred from one agent to another. Agents often have such strong accents that understanding them is extremely difficult. Expect to be put on hold for long periods of time and useless phrases will be repeated many times.
Information given is frequently wrong, promises to return your call are never followed with a contact.
Information about hearing and dental being wrong, your claim will not be paid. When you file a grievance it will not be acted on until a second grievance is initiated at which time 90 days later you will be told that your time to submit a grievance has expired. Letters to you will be written by AI and will contain poor grammar and repeated words with each sentence.
You will constantly be urged to submit feedback. Based on the most promise you will give positive feedback, later to be told you could not possibly have been promised that. The Humana Health insurance company is a slaughterhouse of truth and service.

Just changed to Humana advantage Programs, boy am I sorry!! Had to speak to three different reps to finally get an answer on how I get reimbursed for paying for my prescription glasses out of pocket the first two were absolute morons had no idea but kept me on the phone for over 25 minutes with b******* answers like you wouldn't believe

Put on hold an exorbitant amount of time to change phone number to receive a text to log in. Still not getting text message to log in which is eccential. Now back on hold. Criminally inclined and incompetent organization. Had to call back because I have no access to my health information... back on hold "5 minute wait time," bunch of deranged criminals.

They keep blowing up my phone about scheduling an annual health check which I have already done!!!!

Death Threat after I complained they never provided my full Medicaid from state of Florida 7 years NO MEDICAL CARE NO PCP NONE OF MY MEDICAID I HAVE ENDSTAGE BILATERAL PARALYSIS NOW DEATH THREAT

Horrible Insurance. Denied inpatient hospital rehab for my brother who is handicapped, hit by a car in his wheelchair and had to have his leg amputated as a result. Even after the Hospital Drs appealed, they still denied INPATIENT REHAB at the hospital he’s already in. I am in shock and completely disgusted by this decision.. when you are in need, they will deny you.

I VE ASKED THEM TO STOP CALLING ME..ITS LIKE BEING HARRASSED..THEY KEEP CALLING AND CALLING AND CALLING IVE EAMILED THE COMPANY AND THEY STILL KEEP CALLING AND CALLING..LEAVE ME THE F. ALONE !

The most despicable VILE DEVILS there are! They have the nerve to call them Human?? How can a business only have a 800 number that goes to Philippines. You can't reach any of the workers or so called supervisors in the company. How do they communicate with each other? All one can do is call and they put you on hold. They are so concerned about who they are talking with if you are a caregiver yet they sent all our data to these 3rd world call centers. They waste an hour every time I call and give a grievance number and I wait for a useless piece of paper that does nothing. And the Government allows this horror! Why do you vote for these uncaring scum??? They don't give a damn about people!

Absolutely the worst. They should not exist. My partner has submitted two requests for Authorization and she has been waiting for three weeks already, in excruciating pain. One of them is quite common and absolutely necessary, KYPHOPLASTY. The doctor performs dozens per month. He stated it is the first time that the insurance requested a questionnaire. No other insurance has. He said usually this procedure is authorized within one day. It has been three days. This company needs to be sued and taken to courts. Absolutely disgusting.

Humana is claiming i enrolled in my part D late in order to access a penalty. Their representatives do not understand you to the point where they can understand you. The said SS sent them info that i didn't have any insurance during a certain period. Called SS and they confirmed that I surely did and they dont provide that info anyway. They are lying to get money. Social Security should know about this. But most of all individuals who dont follow up and have to pay these penalties. That is just wrong.

I purchase vision outside my work plans....You sent me a letter saying that my credit card was expiring and that I needed to update it. Your letter didn't include a website to do so. I have searched, tried to log into the many Humana sites, reset passwords including Humana Vision Plus which was the name on the letter and is seems like I do not exist. This is ridiculous,I will not call in and waste my time dealing with your overseas help who will in the end be unable to help me. It is easier to just fire your asses and get someone else so you are fired!!! I was trying to give you money but you are too stupid to make it easy so you are fired.3 year client with a perfect pay history gone.Bye

Trying to get help from their customer service department is virtually impossible for medicare prescription. Preapprovals, I was lied to twice that they told me they had sent in a preapproval paperwork request to my doctor and found out that on the third phone call that no paperwork had been submitted and no fax had been sent.

Humana won’t pay a valid claim my dentist submitted nor give me a valid reason why or anything in writing. Had a dental cleaning on what turned out to be my last day of coverage with them since my employer changed companies. Dentist says Humana won’t pay because my coverage ended that day (employer says I was covered through the end of that day), Humana I think said (hard to get a clear answer) they won’t pay because my dentist didn’t submit the claim for 6 months and I didn’t have coverage with them that calendar year. Either way you look at it, they are not paying a valid claim for a preventative service that should cost me nothing and now I am on the hook $350. All I did was get a cleaning while I had insurance.

Worst customer service! Will definitely be switching during open enrollment.
They get around denying claims by having "customer service reps" that barely speak English. Spoke to 4 different reps yesterday and none spoke English well, none understood the basic question about whether a service was covered.
Companies like this should be taxed for the use of out of country call centers and not allowed to do business with ANY government sgency

Customer service at both Humana and Centerwell are wrought with bad attitudes towards customers by customers service reps.