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Grow Therapy Reviews 

8,331
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,828 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the caring staff and professional therapists for being exceptionally empathetic, warm, and easy to talk to during sessions. Users also find the online platform very user-friendly, noting that finding, scheduling, and booking appointments with the right provider is a completely straightforward and stress-free process. Some reviewers were not happy with the website's technical performance, specifically mentioning unexpected glitches and recurring connection issues during virtual appointments. Customers also stated that getting in touch with customer support to resolve these administrative or billing concerns was exceptionally difficult and very slow.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction and appreciation for their... See more

Service

Customers report great satisfaction with the service, highlighting how easy it is to find compassionate and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the intuitive platform... See more

Customer service

Clients share positive opinions on customer service and the overall support experience. Consumers appreciate... See more

Website

Consumers find website to be positive, noting that it is easily navigable and simple to log on. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Femi was great. He explained the different mental health issues and what plays into them. He also was on top of getting a game plan to start my mental health journey to get better. Highly recommen... See more

Rated 5 out of 5 stars

Ms. Maldonado is a top notch therapist who is very warm, understanding, and genuine. She makes an exceptional effort to to make a connection with you. She is an excellent listener who is very empath... See more

Rated 5 out of 5 stars

It’s really accessible and I love the constant reminders so I don’t forget my appointment (texts/emails) etc… when you are in the waiting room for your Telehealth appointment they have these cute musi... See more

Rated 5 out of 5 stars

Grow therapy still accommodated me even when my insurance claimed it was accepted, but it wasn’t. I slipped through the cracks, and they admitted their mistake. As a result, they covered the cash co-p... See more


Company details

  1. Mental Health Service

Written by the company

Grow is a mental health platform built to enable progress — connecting people with thousands of qualified therapists vetted across specialties, identities, and lived experiences, covered by insurance. We didn't begin with a theory about the market. We began with someone trying to help someone they loved, with the realization that when someone you care about needs mental health support, the system can feel cold, confusing, expensive, and built to wear people down. So we built something better to help people find care they can afford, stay with, and actually feel supported by — care that doesn't just work, but makes progress possible. We are not only for crisis. We are for all the moments when someone decides they want more: more support, more clarity, more tools. Because our goal isn't just to help people feel better — it's to help people achieve their goals in life. That starts with finding the right therapist, which is why we make it easy to search by specialty, language, cultural background, and identity, with care covered by insurance, appointments available in as little as 2 days, and most clients paying around $21 per session. Many pay $0, and self-pay and sliding scale options are also available. We are committed to a mental health experience that's easier to begin, more affordable to maintain, and grounded in trust — rethinking not just how people access care, but how care feels, because life doesn't pause between sessions, and with Grow, support doesn't either. So far, 15 million sessions have started on Grow, each one a step forward for someone, somewhere, building the life they've always wanted. With 220M lives covered, appointments offered virtually or in-person, including evenings and weekends, and clear cost estimates with no subscriptions to worry about, it's no surprise that 80%+ of Grow clients report feeling better after starting therapy. For more information visit growtherapy.com and to read our privacy policy visit growtherapy.com/legal/privacy-policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(8,331)

1,758 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to book and attend virtually with…

Easy to book and attend virtually with my hectic schedule. Very easy to connect with a caring professional who fit my needs extremely well. She also provided me with talk therapy choices, and I loved the doctor she recommended. I look forward to working with them both, and am grateful for the opportunity.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Today’s session gave me a lot to think…

Today’s session gave me a lot to think about. I’m grateful we had the space to be honest and really hear each other. I’m hopeful about what healing could look like, but I also know rebuilding trust takes time, consistency, and actions. I’m willing to take it one step at a time. ❤️

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Grow therapy has changed my life in…

Grow therapy has changed my life in ways I am really grateful for. They have such a large scale of providers worldwide...with different years of experience and different skill sets that helps tailor to your needs and to your therapy. The fact that most of the providers are virtual is a GOD send/ adds flexibility to your life schedules. I would recommend Grow Therapy to anyone who wants to heal trauma or change the way they live and view life .

4 September 2026
Unprompted review
Rated 2 out of 5 stars

App reliability issue disrupting therapy sessions

The Grow app frequently stops working or resets during my therapy sessions — often several times per session. My insurance is billed for a full hour, and I pay a co-pay accordingly, but these interruptions mean I typically only get about 45 minutes of actual session time, if I'm lucky.

This raises a concern beyond inconvenience: sessions are being billed as full-length despite falling short due to technical failures on the app's end.

This is a significant problem: it disrupts the flow of therapy and undermines what should be a supportive, focused experience.

I'd ask that you:
1. Fix the stability issues causing these resets, or
2. Allow therapists to conduct sessions via Zoom or another reliable platform, and
3. Confirm whether sessions are being billed/coded accurately given the actual time delivered.

As it stands, the app is not meeting a basic requirement of the service being billed.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

The Best Around!

India has been amazing. She takes the time to listen. She is super thorough at every appointment. We have seen amazing progress in our daughter since coming to Lotus. Would highly recommend.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Many Options!

Grow Therapy has an excellent selection of therapists to choose from in your local area. If you choose one that doesn’t work for you, it’s easy to cancel and reschedule way in advance. They also have activities and an immediate auto coach to help any time. I’ve found a great therapist and am working towards new and exciting things.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I love this site

I love this site. The system to schedule the appointments is easy to use and convenient. The professionals that provide their services on this site are excellent, compassionate and caring.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Go elsewhere, it's dehumanizing at Grow.

If you select a provider, you may have a different one show up. If you need customer service help, they are RUDE and mean to you. The are only allowed to "help" you for 15 minutes. The "provider" that showed up immediately went into talking about determining what meds will help. BEFORE EVEN SPEAKING TO ME.

3 September 2026
Unprompted review
Grow Therapy logo

Reply from Grow Therapy

Hi Cassi,

Compassionate communication and helpful support are important throughout the process of seeking care.

We’ve reached out through Trustpilot so we can better understand these concerns.

We appreciate your feedback and look forward to hearing from you.

Rated 5 out of 5 stars

The chemistry with Dani and myself was…

The chemistry with Dani and myself was great from the first meeting. I am very confident and excited to see where this journey takes me. Working with Dani has been just what I have been looking for in a therapist. She is wonderful.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Not a good fit for patients who need a supportive, compassionate provider

I would not recommend Dr. Thasanee based on my experience. This was much deeper than simply not responding to messages. I repeatedly tried to communicate with her about concerns as her patient and was left without a response for approximately a week and a half. I felt ignored and unsupported when I was actively trying to reach my provider.

When she eventually responded, I found her tone dismissive and condescending. As someone dealing with anxiety, being spoken to in a way that feels cold, dismissive, or condescending can be particularly difficult and triggering. I did not feel that my concerns were approached with the compassion or understanding I would expect from a mental-health provider.

Ultimately, I decided to transfer my care because I no longer felt comfortable continuing treatment with her. In my experience, I would not recommend this provider to someone who needs a patient, compassionate, and supportive approach, particularly someone who is sensitive to feeling dismissed or spoken down to.

25 July 2026
Unprompted review
Grow Therapy logo

Reply from Grow Therapy

Hi Shiloh,

Thank you for bringing this to our attention. We take reports related to provider interactions seriously and want to better understand the concerns raised.

We've reached out through Trustpilot to learn more.

We appreciate your feedback and look forward to your reply.

Rated 5 out of 5 stars

Great Experience

The experience has been great from signing up to finding a therapist who I instantly connected with. The online flexible scheduling works great for my schedule. I recommend giving GROW a try. Insurance is accepted and my co-pay is minimal which is helpful and allows me to focus on my own mental health.

2 September 2026
Unprompted review

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