Rula Reviews 

4,997
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,625 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple it is to schedule online sessions, input insurance details quickly, and easily navigate the platform to find qualified providers. People highlight that therapists are professional, attentive, and supportive, offering valuable strategies that genuinely help improve daily mental well-being and personal lives. Some reviewers were not happy with customer support and billing administration, mentioning unreturned emails, delayed responses, and difficulties getting refunds resolved. A few individuals also shared frustrating experiences regarding providers failing to show up for scheduled meetings or finding out doctors could not accept them.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing their therapists and providers as... See more

Service

People report positive experiences with service, highlighting the easy booking process and insurance... See more

User experience

Users describe positive interactions with user experience, highlighting how simple, seamless, and intuitive... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Website

Customers consistently note positive experiences with website, describing it as an excellent tool for therapy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's the easiest way to get the help I needed to take care of my mental health. Since the sessions are online it's easy to schedule in a convenient time that works with my day, it gives you the chanc... See more

Rated 5 out of 5 stars

Rula has made therapy such an easy to access experience. From the provider selection with their thorough profiles to the ease of the video sessions with no kind of technical hiccups in the years I’ve... See more

Rated 5 out of 5 stars

I am an elderly person not terribly well-versed in tech; nonetheless, I have found that so far there have been no glitches in scheduling my appointments. For this I am grateful!

Rated 5 out of 5 stars

I never brag about websites, but Rula has made selecting a therapist and psychiatrist for my loved one absolutely seamless. I sorted through the list found people comparable to him and his needs. They... See more


Company details

  1. Mental Health Service
  2. Marriage Counselor
  3. Psychiatrist
  4. Psychologist

Written by the company

Our mission is to make mental healthcare work for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,997)

1,537 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Having had a hard time finding a…

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Easy to set up. My first visit, which was yesterday, I left Kevin's office feeling content and comfortable.. Thank you all.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing number of great providers

Amazing number of great providers, excellent customer service and just a feeling of "finally!" finding a place I can truly get the help I've needed for a very long time. AND they take my weird insurance.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

My therapist is excellent

My therapist is excellent. We have been working together for a couple of years and I am so grateful for the deep understanding and trust we’ve built. The administration of the therapy is also very good, the booking, billing and login logistics work perfectly. I couldn’t be happier with the service and I recommend it to friends constantly.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Legit Affordable Therapy

I stumbled upon Rula while looking for a therapist and gave it a shot on a whim. The process was quick and simple, they accepted my insurance and my copay is low, and they have a nice variety of therapist to choose from. I’d highly recommend this site!

2 September 2026
Unprompted review
Rated 4 out of 5 stars

Overall happy

The transfer process from Kaiser to Rula was a bit difficult and confusing, there were a lot of hiccups in that situation. However, I really enjoy the platform. My therapist is incredible and I appreciate the ease of video call therapy. Overall I am happy with the service.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb wisdom and knowledge

My therapist is not only a great listener but she asks the right questions to steer my thinking in a healthier direction. I’ve been working with a therapist for years and I know what works best for me. I’m grateful for her experience and knowledge and ability to support my mental wellbeing and growth.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

I have made appointments with 3…

I have made appointments with 3 different psychiatrists for medication management. All have canceled on me 48 hours before the appointment. Finally I got one to see me, but she got on the meeting and told me she didn’t want to help me and hung up. I’m not sure what to do and all the messages from customer service are clearly AI.

3 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 4 out of 5 stars

Overall great but I have issues with…

Overall great but I have issues with the selection of answers for questions. "Several days" I may feel despressed one day in the two week period but I don't have a selection choice to choose. It's that or non which is not a fair accessment of how a person may feel in that two week period.

2 September 2026
Unprompted review

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