Sales was good and efficient. Aftersales was sadly lacking. No screen wash in brand new car as delivered. Not all controls explained. Alloy wheel insurance has not provided sufficient payout to cover... See more
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Review summary
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Reviews shaping this summary
We were looking for a fully electric car, we had narrowed it down to either a BMW or an Audi , we’re so glad we went to Audi in Ellesmere Port , we dealt with David Mano who was extremely professi... See more
Company replied
This business has always been courteous and polite. They only recommend work on the vehicle as necessary. There rates, for instance, tyre replacement cost has always been at par with other businesses
Company replied
Amazing team, Adam & Tom were very professional knowledgeable and extremely kind to our little boy when buying our recent new Range.. they honestly went above and beyond to ensure we were all happy 😃... See more
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Company details
Written by the company
Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK. Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
Contact info
Group 1 Automotive, First Point, St Meonards Road, Allington, ME16 0LS, Maidstone, United Kingdom
- www.group1auto.co.uk
3.8
Great
21K reviews
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Excellent communication…
Excellent communication as car fix was delayed. Polite and informative staff with balanced advice.
Nice clean car in the end and no hassle on keeping courtesy car.
2 November 2026
Reply from Group 1 Automotive UK
Good Afternoon Mr Hockaday,
Thank you for sharing your experience. It is great to hear that our team kept you well informed during the delay and provided helpful, balanced guidance. We are also pleased that you found the courtesy car arrangements convenient and were happy with the cleanliness of your vehicle upon its return. Your feedback is greatly appreciated.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Hi Valerie,
We are glad you enjoyed your experience with our annual service and found our team helpful. Thank you for your feedback.
We look forward to seeing you again!
Group 1 Automotive UK
Whole experience car purchase was excellent
Whole experience was excellent, experienced staff, very knowledgeable and listened to what we wanted from a car
4 November 2026
Reply from Group 1 Automotive UK
Morning Karen,
We are delighted to hear that you had such a positive experience with our team. It is wonderful to know that our staff were able to provide knowledgeable guidance and listen carefully to your requirements to help you find the right vehicle. Thank you for taking the time to share your feedback.
Group 1 Automotive UK
Very professional with excellent…
Very professional with excellent customer service for their existing clients
4 November 2026
Reply from Group 1 Automotive UK
Hi Mrs Neilson,
We are glad you enjoyed your experience. We appreciate your feedback about our dedicated support.
We look forward to seeing you again!
Group 1 Automotive UK
My brand new Golf 1.5 TSI
I viewed a brand new Golf 1.5 TSI in the showroom on Tuesday, test-drove a car on Wednesday and owned it by Thursday. Isaac provided an efficient, professional and courteous service. I am very please with my new purchase.
29 October 2026
Reply from Group 1 Automotive UK
Hi Rajiv,
Thank you for sharing your positive experience. It is wonderful to hear that the process of purchasing your new vehicle was so quick, efficient, and professional from start to finish. We are pleased that you received courteous service during your visits and that you are happy with your new car. Enjoy your new car!
Group 1 Automotive UK
Huge thank you to Sabrina and the team…
Huge thank you to Sabrina and the team for managing to get the wing mirror fixed while we were away and for keeping us up to date on the cost and completion. Many thanks again 😀
4 November 2026
Reply from Group 1 Automotive UK
Morning Neil,
Thank you for sharing your positive experience. We are pleased to hear that Sabrina and the team successfully managed the repairs on your wing mirror while you were away and kept you well informed regarding the costs and progress throughout the process. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Group 1 Automotive UK
Frustrating lack of accountability after delivery of an unsafe car
Really disappointing experience with Group 1, particularly given the serious safety concerns and how poorly things have been handled since.
We purchased a car at the end of September. Before it was delivered, Group 1 had replaced the brake pads as part of their pre-sale work.
Shortly after delivery, I took the car to an independent VW approved garage for a service, where they discovered that the brake pads had been fitted incorrectly, the wrong way round, and advised that the car was unsafe.
Group 1 collected the vehicle and kept it for around a week. During that time, they called to tell us the brakes had actually been fitted correctly and there was no issue. It was only after I sent them video evidence from the independent garage that they acknowledged their mistake over the phone.
The car was eventually returned with considerably more miles on it, following multiple trips, but despite repeatedly chasing, I still haven’t received the correct official paperwork confirming what work was carried out to rectify the problem or what checks were done to ensure the car is safe.
Over a month later, I’m still chasing basic documentation for a serious safety issue involving work Group 1 carried out themselves before selling me the vehicle. My latest correspondence has been ignored.
The most concerning part is that they initially denied there was a problem at all, despite having fitted the brake pads themselves, and only acknowledged it once I provided evidence.
I’m genuinely disappointed and they’ve had plenty of opportunities to resolve this privately, but the lack of communication, transparency and accountability has bought us here.
Not the experience you expect when buying a car from a large, established dealership and would encourage all who care about basic safety to avoid.
4 November 2026
Unprompted review
Very professional
Very professional at each stage of the purchase process from videoing the car for me then agreeing finance and the final sale.
29 October 2026
Reply from Group 1 Automotive UK
Hi NB,
We are glad you enjoyed your experience with our team. Thank you for your feedback regarding our video walkthroughs, finance process, and final sale.
Group 1 Automotive UK
Helpful, friendly, professional
Everyone is helpful, friendly and professional. I’ve been dealing with Stansted Audi for seven years now and I’ve got nothing to fault them by. Jack in particular is one of the most helpful people and efficient professionals I’ve ever come in contact with. Thank you!
4 November 2026
Reply from Group 1 Automotive UK
Hi Radster1,
Thank you for sharing your positive experience. It is wonderful to hear that you have received consistently helpful, friendly, and professional service over the past seven years. We are especially pleased to know that a particular member of our team has made such a great impression with their efficiency and support. Your continued loyalty is greatly appreciated, and we look forward to assisting you again in the future.
Group 1 Automotive UK
Group 1 warranty cover everything in…
Group 1 warranty cover everything in first year THEY DO NOT!!!!! EXTENDED WARRANTY not worth paper its written on . Ali, service adviser , will not answer E mails that he does not like . Took two days to do a diagnostic should take minutes !!! DO NOT GO THERE IT WILL BE COSTLY
14 March 2026
Unprompted review
Reply from Group 1 Automotive UK
Hi John Hill,
Thank you for sharing your feedback. We are concerned to hear about your experience with our warranty coverage, the communication delay from our advisor, and the time taken for your vehicle diagnostic. We are addressing these service delays and communication issues with our team to ensure we improve our efficiency and responsiveness.
Group 1 Automotive UK
Waiting too long for refund of deposit
Have waited almost a month to have my refundable deposit refunded.
Be very careful before parting with any money…. Dealer has nit responded to email, i can’t help thinking they’re having a bit if a sulk. This is such a shame as dealings were good and i would have returned.
4 October 2026
Unprompted review
Reply from Group 1 Automotive UK
Hi
Thank you for sharing your feedback. We appreciate you taking the time to highlight your experience regarding the delay in receiving your returned funds and the lack of communication. please contact us directly at tellusmore@group1auto.co.uk with your full name, contact details, and any reference numbers so we can review the situation with the senior management team and work toward a resolution.
Group 1 Automotive UK
Excellent experience.
3 November 2026
Reply from Group 1 Automotive UK
Hi
We are so pleased to hear that you experienced such dependable and welcoming care from our team. Thank you for taking the time to share your positive feedback with us, as we truly appreciate your kind words.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Hi Tom,
We are so pleased to hear that you experienced such dependable and welcoming care from our team. Thank you for taking the time to share your positive feedback with us, as we truly appreciate your kind words.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Hi Sykes,
We are glad you enjoyed your experience buying our your new car. We hope to see you again in the future!
Group 1 Automotive UK
Non existent aftersales - Very ignorant company!
What an absolutely disgraceful ignorant company this is! Brought a £35,000 car from them, local dealer has been fantastic, but the complaints/head office really don't care. ZERO aftersales service, once they have your money they will ghost you.
I have a small complaint to resolve. So far I have raised it on their website, ignored. Escalated 4 TIMES, all ignored. Messaged them via their Facebook page about 15+ times, all ignored! Found a customer complaints phone number, several calls to it and several promises from the staff that they will investigate, absolutely nothing done! This has been going on around six weeks, they just not interested.
I have now raised a complaint with the Motor Ombudsman and await their investigation.
EDIT FOLLOWING REPLY …….
They have not replied at all. LIES! I still await a response to the many emails sent and the complaint on the website. I have not received any response or explanation whatsoever! GROUP 1 WHY ARE YOU LIEING?
23 September 2026
Unprompted review
Reply from Group 1 Automotive UK
Hello Carl, We’re sorry to hear that you remain dissatisfied. We have responded directly to the concerns you raised and explained our position. As we understand that you remain unhappy with the outcome, we have also confirmed that the appropriate next step is to refer the matter to The Motor Ombudsman for independent review. As you have now done so, we will cooperate with their process and provide any information requested.
Reply from Group 1 Automotive UK
Hi Deborah,
We are glad that Gemma was amazing and provided helpful support. Thank you for this feedback, its greatly appreciated!
We look forward to welcoming you back.
Group 1 Automotive UK
Great customer service
Customer service at the garage always friendly and efficient. Booked my car in for an airbag recall. My car was valetted and given a free health check as well.
3 November 2026
Reply from Group 1 Automotive UK
Good Afternoon Mrs Jeffery,
We are pleased to hear that you experienced friendly and efficient service during your recent visit for the airbag recall. It is great to know that the complimentary vehicle health check and valet service added value to your experience. Thank you for taking the time to share your positive feedback with us.
Group 1 Automotive UK
Good service
Friendly staff. Well organised and professional service department with work completed on time and comprehensive list of checks performed given with the invoice. Feel confident about Group 1 VW Exeter and would recommend them.
27 October 2026
Reply from Group 1 Automotive UK
Hi David,
We are delighted to hear that you had such a positive experience with our service department. It is wonderful to know that our team's efficiency, clear communication, and thorough documentation gave you peace of mind. Thank you so much for your kind recommendation and for sharing your confidence in our work. We look forward to welcoming you back in the future.
Group 1 Automotive UK
I booked the car in for a service
I booked the car in for a service, explained the screen had also gone blank, like a system failure reminded them again when dropping the car off, on collecting the car they had only completed the service, was told I would have to book the car in again. Customer service was woeful, no messages seemed to be passed on, I waited 30 mins then to be asked when I wanted to rebook the car, so much confusion between reception and technicians, not wanting to address the problems, no apologies, no cohesion, their attitude was really like they were not interested in solving the problem and didn't care. Dreadful awful, customer service, give this dealership a wide better, they are hopeless.
2 November 2026
Unprompted review
Reply from Group 1 Automotive UK
Hi Penny,
We're sorry to hear about your recent experience and the frustration caused by the lack of communication regarding your car's screen issue. This is certainly not the standard of care we aim to provide. If you would like to discuss this further, please contact us directly at tellusmore@group1auto.co.uk with your full name, contact details, and any reference numbers so we can review the situation and work toward a resolution.
Group 1 Automotive UK
Service from Advisor
The service advisor was Penny and she was excellent. This review / rating is for her and not for the company.
29 October 2026
Reply from Group 1 Automotive UK
Hi Jake ,
We are glad you enjoyed your experience with our team member Penny. We appreciate your feedback and will share your praise with her.
Group 1 Automotive UK
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