I honestly can’t thank Tiya enough for helping me sort out my car insurance. She made the whole process so easy and stress-free, explained everything clearly, and was so helpful from start to finish.... See more
Company replied
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Review summary
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I have had the best conversation ever today with any insurance company ever I was dealt with by Sham and can I just say the man doesn’t just live for his company my impression is the man lives for pe... See more
Company replied
Good customer service, every time I’ve called to verify important documents, get peace of mind or amend policy details. They are very helpful and patient. Polite as always. Phone waiting times are ver... See more
Company replied
The CS agent talked me through my options, was clear and concise and gave me enough information to make an informed decision to renew my policy. Also, shopping on the open market was comparable to the... See more
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Company details
Written by the company
Got You Covered is a UK insurance broker established in 2017. Based in Twickenham, we have a team of 140 employees and help customers across the UK find car, van and home insurance. We specialise in helping people whose circumstances can make affordable insurance harder to find. This includes car and van insurance for drivers with previous motoring convictions, past claims or a low no-claims bonus. We also arrange home insurance for homes at risk of flooding, as well as unoccupied, listed and let properties. Our work has been recognised across the insurance industry. In 2026, we won the Insurance Collaboration Award at the British Insurance Awards and were named Personal Lines Specialist Broker of the Year at the National Insurance Awards. We were also named one of the Top 100 UK Brokers. Got You Covered Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 771679. Customers can contact our friendly UK-based team by phone or through our website. We offer annual and flexible monthly payment options, with payment by Direct Debit or card. Whatever your insurance needs, our friendly UK-based insurance professionals have …Got You Covered!
Contact info
Webb Ellis House, Rugby Road, TW1 1DS, Twickenham, United Kingdom
- 02038905160
- admin@gotyoucovered.com
- www.gotyoucovered.com
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are excellent to deal with do…
They are excellent to deal with do everything for you and they saved me £1500. Thomas the guy I had was really helpful and made sure I understood everything and really looked after me
4 September 2026
Unprompted review
It went great once I had received my…
It went great once I had received my quote fast and efficient however before I received my quote it wasn't quite like that. I gave all my details then got told id have to wait an hour for my quote. I didn't hear anything and had to goto work so I rang the next day where as a colleague said I can't get your quote up yal have to wait on the fella you were dealing with come off the phone however he didn't ring me back for a 2nd time so I had to go all weekend till Tuesday with out cover as it was bank holiday however when I rang Tuesday it all went well.
2 September 2026
Excellent service
Spoke with Luke, very nice guy and very helpful. Helped me sort out my insurance and made everything super clear for me to understand. Would highly recommend
4 September 2026
Unprompted review
Top man
The gentleman I spoke to today unfortunately i forgot his name it may of been saaid forgive if im wrong was very helpful very polite and exceptionally professional i am 💯% a very satisfied customer .
Many thanks 😊
4 September 2026
Unprompted review
Good customer service and very helpful
Good customer service and very helpful
4 September 2026
Unprompted review
All the stuff all customer service…
All the stuff all customer service where very fantastic service perfect people
4 September 2026
Unprompted review
Really happy with taking out a new car insurance policy
Really happy with taking out a new policy with GYC. Thanks to Zack for providing a great quote and taking the time to explain all my options clearly. The price was very competitive, and the whole process was quick, easy and hassle-free. Great customer service from start to finish!
4 September 2026
Unprompted review
Fantastic company
Second year with got you covered, Callum the advisor was fantastic, highly recommended
4 September 2026
Unprompted review
Damitri Ntouro the call handler made…
Damitri Ntouro the call handler made this very easy for me .
extremely happy with the price i recieved as well .
Cheapest on the market by far .
Thank you
4 September 2026
Unprompted review
Excellent customer service
Excellent customer service. Got me a cheaper renewal price without any hassle of a deposit. Would recommend to family and friends
4 September 2026
Unprompted review
Renewals - Tom.
Spoke with Tom to renew my policy, felt like I was talking to a friend. Really helpful and ensured I understood everything we went through. Filled gaps of silence with general conversation that didn’t feel forced, I hate phone calls but Ton made me feel at ease at all times. Thank you for all your help. 😊
4 September 2026
Unprompted review
Worst company ever to answer phone been…
Worst company ever to answer phone been ringing them for over a week now each time after waiting 2 hours for them to answer I have had to end the call I have sent them 3 emails which they have just completely ignored DO NO USE THIS COMPANY YOU WILL NOT BE ABLE TO REACH THEM ITS BASICLY IMPOSSIBLE
28 August 2026
Unprompted review
Anan was amazing today
Anan was amazing today. Thank you so much for your time today and helping me with my car insurance. Really happy and would definitely recommend
(I hope I remembered his name correctly)
3 September 2026
Unprompted review
Reply from Got You Covered
Hi Dee,
Happy to hear Amandeep was able to help set up your policy! Thanks for the 5 stars!
All the best,
GYC.
Telephone lines
Great at first
But been trying to get through for days to clarify something and just on hold for a hour and the music is torture to listen to while waiting
Tried morning, afternoon and late before end of day and e mailed no response 🙄
27 August 2026
I had a great experience dealing with Alex
I had a great experience dealing with Alex, who was extremely helpful and professional throughout the whole process of sorting out my car insurance over the phone. He explained everything clearly, answered all my questions, and made the whole process quick and stress-free. Really appreciate the excellent customer service. Thanks again, Alex!
3 September 2026
Unprompted review
Reply from Got You Covered
Hi Rebecca,
Happy to hear Alex was able to help you make an informed decision on your car insurance! Thanks for the stars!
All the best,
GYC.
Excellent customer service
Excellent customer service from start to finish.
Explained everything fully and got me a cheaper quote.
Highly recommended.
3 September 2026
Unprompted review
Reply from Got You Covered
Hi Peter,
Thanks for the 5 star review! Happy to hear Sahib was able to secure a great deal on your car insurance!
All the best,
GYC.
Brilliant customer service from Jayden
Brilliant customer service from Jayden, he made setting up my new policy very easy and straight forward… highly recommend! Thankyou Jayden
3 September 2026
Unprompted review
Reply from Got You Covered
Hi Chloe,
Happy to hear Jaden was able to get you covered with minimal fuss! Thanks for the 5 stars!
All the best,
GYC.
Really helpfull and try they best to…
Really helpfull and try they best to get you a good price very good customer service would refer anybody to them
3 September 2026
Unprompted review
Reply from Got You Covered
Hi there,
We're always happy to help! Thanks for the 5 star review!
All the best,
GYC.
Spoke to a member of staff Called AINA…
Spoke to a member of staff Called AINA NASEEM very very professional very courteous very pleasant explained everything to a level where I understood everything it was because of her I actually perused with the policy I think that staff member is a massive asset to the company very happy with her
3 September 2026
Unprompted review
Reply from Got You Covered
Hi Imran,
Please to hear Aina could provide a positive experience! Thanks for the 5 stars!
All the best,
GYC.
Reply from Got You Covered
Hi Myke,
Happy to hear Joe was able to help process your renewal! Thanks for the positive feedback!
All the best,
GYC.
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