Francis Reviews 

2,708
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 498 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the premium leather quality and the spacious interior, noting how well the bags fit laptops and books for school or daily use. Buyers also note the remarkably fast shipping services and the charming packaging that often includes delightful little extras. Some reviewers were not happy with certain material details, explaining that the bags could shed small particles or feature delicate hardware. A few consumers also pointed out unexpected import fees upon delivery or handles that felt a bit too short for comfortable shoulder wear.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting its beautiful design, premium... See more

Quality

Reviewers highlight positive aspects of quality, noting that the materials feel soft and durable with a... See more

Delivery service

Consumers find delivery service to be positive, frequently noting that packages arrive quickly and as... See more

Order

Reviewers mention positive feedback about order processes, noting that the website is very easy to use and... See more

User experience

Customers had positive experiences with user experience, highlighting how stylish and spacious the bag is for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big and leather bag = ✅ Well executed, metallic zip, plenty of space inside = ✅ Splendid leather, texture, aged patina = ✅ Shoulder strap amd big handles = ✅ Good client service and client reten... See more

Rated 5 out of 5 stars

I actually wasn’t expecting to be pleased with this. Viral trend bag and a fairly high price tag. I’d also seen one bad review reel after I’d bought it. However, it is absolutely gorgeous. Great quali... See more

Rated 5 out of 5 stars

The Bag is just perfect. He fits all my belongings. I use it for school and he fits my macbook and all my books just perfect. The material really pretty and smells good. I recoment this bag to everyon... See more

Rated 5 out of 5 stars

Very good material. The color was just little bit differendt in my opinion but its still very cute. I have nothing bad to say about it at this moment. Its really spaceus and i finally got bag where my... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Online fashionstore! De perfecte straight leg pants en laatste trends. Elke week een nieuwe drop.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(2,708)

1,290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am super happy with how the bag looks…

I am super happy with how the bag looks and how big it is. It fits so much and its perfect for uni. The communication throughout the delievery process was super fast and effective , thank you soso much!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Very cute!

Finally arrived! I’ve always dreamt of a bag like this. It’s very cute, just like the pictures. It seems good quality, but i’ve havent worn it yet. It is spacious, but be careful if you want to fit your laptop in there, it takes quite the whole space.

4 September 2026
Unprompted review
Rated 2 out of 5 stars

The purse is really pretty

The purse is really pretty , but it’s not like in the TikTok videos , there is not a box or anything for the bag , it comes only in a plastic bag , not even a dust bag for protection if I spend that much I expect at least a box

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I loved the bag

I loved the bag, i loved the space inside the bag because it’s perfect for school, i also loved the color( i chose expresso).
The only thing i didn’t adore was the smell, but the rest was perfect!!!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Everything perfect!

Everything was perfect: the bag is amazing and just like it looked on the pictures. I pre-ordered it and it took 2/3 weeks to arrive. 10/10!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Absolutely in love with this bag!

I bought the Large City Bag in brown from Francis by FB and I honestly couldn’t be happier with it. The color is gorgeous and goes with absolutely everything, making it such an easy bag to wear every day. The design is classy, timeless and still feels really modern.

The size is perfect too — it’s spacious enough to fit everything I need without looking huge or bulky. The quality feels amazing and the bag looks even more beautiful in person. I’ve already received so many compliments on it!

It’s definitely one of those bags that instantly makes an outfit look more put together. I’m so happy with my purchase and would 100% recommend it to anyone looking for a stylish, practical and high-quality everyday bag. 🤎

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Navy bag large

I got a navy large bag for school its perfect and so cute i will buy again!! It did take a month to come but its bc of pre order so keep that in mind. Otherwise so cute

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, incredibly beautiful and high quality. The delivery was really fast and even the packaging was so prettty. I’m really really satisfied and can only recommend!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

The Bag is just perfect

The Bag is just perfect. He fits all my belongings. I use it for school and he fits my macbook and all my books just perfect. The material really pretty and smells good. I recoment this bag to everyone.

30 August 2026
Unprompted review
Rated 1 out of 5 stars

I’m honestly quite disappointed with…

I’m honestly quite disappointed with this bag. I was really excited for it and waited a long time, but unfortunately two of the small side pieces have already fallen off without me doing anything to them.

The bag also got a noticeable stain from my jeans, and I’m not sure how to remove it. Please help me. The handles are quite short, and I’ve also noticed a very small hole. Overall, the bag feels much more delicate than I expected, and I feel like you have to be extremely careful with it.

It does look beautiful, but unfortunately it hasn’t met my expectations. I wouldn’t buy it again, and I also told my mum not to order one.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

the bag is really nice ive had it for a week

the bag is really nice ive had it for a week and used it twice once ive used it in a shopping mall and everything fit inside and then i went to croatia for three days and i also used the bag along with a suitcase and it was very comfortable carrying around it was the it girl bag its a very good quality and it arrived quickly

22 August 2026
Unprompted review

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