Festive Lights Reviews 

36,830
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,003 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast shipping and prompt delivery times, often receiving their online orders the very next day. People truly love the wide and beautiful range of items available, mentioning that the products look stunning and add a truly wonderful feature to their outdoor gardens. However, some reviewers were not happy with certain products failing prematurely or completely stopping working after a brief period of use. A few other people also felt that some items were cheaply constructed, lacked necessary setup instructions, or experienced some minor assembly difficulties.

What people talk about most

Product

Customers report positive experiences with the product, highlighting high quality, great design, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting prompt and swift arrival of... See more

Quality

Clients share positive opinions on quality, consistently highlighting well-manufactured and beautiful items... See more

Order

Users describe positive interactions with order, highlighting the ease of placing purchases and helpful staff... See more

Service

Consumers find service to be exceptionally positive, praising the speedy fulfillment and helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had led flame candles from festive that are 5byears old and still work perfectly . Decided to update all of them as the new ones run on “C” Batteries so no need to change so often . They... See more

Company replied

Rated 5 out of 5 stars

The order department were very helpful in finding my other orders from you .I have a query I ordered warm white but got what looked like plain white but very pleased with what I got so no problem .De... See more

Company replied

Rated 5 out of 5 stars

Extremely kind, helpful and understanding when I had a small problem with a non lighting light. The lady I spoke to was so understanding and made everything right. Sadly I didn't catch her name but... See more

Company replied

Rated 5 out of 5 stars

The Fisherman Solar Lanterns are as illustrated, maybe slightly deeper green, and give a fantastic light hanging in a large vine in our courtyard garden. My only slight disappointment is that they sta... See more

Company replied



Company details

  1. Lighting Store

About Festive Lights

Written by the company

Our mission is to brighten the nation's mood. We want to inspire people to embrace decorative lighting to brighten their lives, all year round, with an amazing range of fabulous products, remarkable service and great value. How are we doing?
Shop Solar Lights
Shop Christmas
Shop Twinkly
Shop ConnectPro®
Shop ConnectGo®
Shop FestoonPro®
Get in touch

Christmas you Imagined!

Written by the company

You’re bound to find something you love in our spectacular range of Christmas decorations. Whether you’re looking to incorporate some festive foliage with Christmas wreaths or garlands, or spread the cheer even further with outdoor Christmas lights, we have everything you could ever need to match your style.

Hold tight your order is on the way!

Check out our various shipping options.

Check out our various shipping options.
Get next day shipping if ordered by 3:30pm Monday - Thursday! If you're in need of your order urgently take full advantage of our Saturday and Pre Noon shipping options! Don't forget we also ship internationally!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

37K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(36,830)

963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

product good but packaging poor

The product is good but the packaging is not good . The cardboard box it came in was too narrow and too short for the length of the twigs , resulting in the leaves being bent where it was , and is , very difficult to straighten out . This spoils the product as it takes a lot of time and effort to try and straighten them out . This is not about the part of the twigs that are meant to bend but the actual tips of the leaves . The lights are great . Just sort out the packaging and then you have a great product .

20 August 2026
Festive Lights logo

Reply from Festive Lights

Thank you for taking the time to share your experience and feedback on the packaging - we do appreciate this and will pass this to our dispatch manager. If there is anything we could be of assistance with, please do let us know.

Rated 5 out of 5 stars

Additional cluster lights

Recently ordered an extra string of cluster lights to add to my existing set. After ordering, I realised I also needed to upgrade the transformer. I contacted customer service who quickly confirmed that I needed the upgrade so cancelled my order which I resubmitted for the lights and med transformer. The items were delivered in a few days. I look forward to seeing the extended lights on my guttering at Christmas. Might I also add they took the time to lookup my previous order 5 years ago to confirm what was on that order. Great service

26 August 2026
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Reply from Festive Lights

Thank you for the glowing review! We thrilled to hear you are getting ready for Christmas (the most wonderful time of the year🎅) and we really appreciate your kind words.

Rated 5 out of 5 stars

Genuinely fantastic customer service

Genuinely fantastic customer service, which is why I gave it five stars.
But the EVRI delivery was a disaster. ( not a huge surprise really as I hate this company with a passion.)
Delivery went missing, so order was re sent with DPD and arrived next day
Would highly recommend this company and I will return

26 August 2026
Festive Lights logo

Reply from Festive Lights

Thank you for the great review and we are thrilled our team were able to assist in getting this issue resolved for you!

Rated 5 out of 5 stars

Excellent customer service and goods

Excellent customer service and goods. Only problem evil driver never knocked and left in front garden, did complain to your office about this ,

26 August 2026
Festive Lights logo

Reply from Festive Lights

Thank you for the amazing review though we are sorry to hear about the issue with the courier. Please reach out to us if we can offer any further assistance with this.

Rated 4 out of 5 stars

Bright lights

Lit up the bottom of the garden need a bit more sunshine now to keep them going!!

26 August 2026
Festive Lights logo

Reply from Festive Lights

Thank you for the great review!

Rated 5 out of 5 stars

Owen Elms

This company deal with terrific products and have a customer service second to none, I would definitely purchase other products and also recommend them to family and friends.

25 August 2026
Festive Lights logo

Reply from Festive Lights

Thank you so much for the fantastic 5-star review! We are thrilled to hear that you love our products and that our team took great care of you!

Rated 5 out of 5 stars

Good reactions

The order department were very helpful in finding my other orders from you .I have a query I ordered warm white but got what looked like plain white but very pleased with what I got so no problem .Delivery had a problem but not you fault otherwise we'll pleased

21 August 2026
Festive Lights logo

Reply from Festive Lights

Thank you for your kind words and apologies that the incorrect lights had been sent to you. If we can be of any assistance, please do let us know.

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