Had led flame candles from festive that are 5byears old and still work perfectly . Decided to update all of them as the new ones run on “C” Batteries so no need to change so often . They... See more
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Preston Road, PR7 5HH , Chorley, United Kingdom
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Great miniature lamp post, well packed, easy to assemble, looks good among the wizards and elves.
Excellent product and service so quick to deliver. Thank you so much 😊
Delighted with my garden lights.
Fast delivery service
Helpful staff, prompt action over a packaging error. Excellent return and corrective action.
Reply from Festive Lights
The product is good but the packaging is not good . The cardboard box it came in was too narrow and too short for the length of the twigs , resulting in the leaves being bent where it was , and is , very difficult to straighten out . This spoils the product as it takes a lot of time and effort to try and straighten them out . This is not about the part of the twigs that are meant to bend but the actual tips of the leaves . The lights are great . Just sort out the packaging and then you have a great product .
Reply from Festive Lights
Recently ordered an extra string of cluster lights to add to my existing set. After ordering, I realised I also needed to upgrade the transformer. I contacted customer service who quickly confirmed that I needed the upgrade so cancelled my order which I resubmitted for the lights and med transformer. The items were delivered in a few days. I look forward to seeing the extended lights on my guttering at Christmas. Might I also add they took the time to lookup my previous order 5 years ago to confirm what was on that order. Great service
Reply from Festive Lights
Genuinely fantastic customer service, which is why I gave it five stars.
But the EVRI delivery was a disaster. ( not a huge surprise really as I hate this company with a passion.)
Delivery went missing, so order was re sent with DPD and arrived next day
Would highly recommend this company and I will return
Reply from Festive Lights
Excellent customer service and goods. Only problem evil driver never knocked and left in front garden, did complain to your office about this ,
Reply from Festive Lights
Lit up the bottom of the garden need a bit more sunshine now to keep them going!!
Reply from Festive Lights
Lights are beautiful. Gave had a lot of comments about them and deliv
Reply from Festive Lights
This company deal with terrific products and have a customer service second to none, I would definitely purchase other products and also recommend them to family and friends.
Reply from Festive Lights
Very quick service had these lights before really good product
Reply from Festive Lights
The order department were very helpful in finding my other orders from you .I have a query I ordered warm white but got what looked like plain white but very pleased with what I got so no problem .Delivery had a problem but not you fault otherwise we'll pleased
Reply from Festive Lights
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