Fahrrad-XXL Online-Shop Reviews 

My experience with Fahrrad XXL has been extremely frustrating. Although I finally received my refund, getting to that point was an absolute nightmare.

The biggest issue is their almost nonexistent customer service. Trying to get in touch with them is incredibly difficult, and even when you manage to reach them, you can wait weeks for a response. As a customer, you are left chasing them for answers with little to no communication or support.

And unfortunately, it’s not just customer service that is slow. Everything takes forever: order processing, delivery, handling return requests, and, most frustratingly, getting your money back. The entire process is unnecessarily lengthy and stressful.

A refund should not require weeks of chasing and endless patience. Customers should not have to fight this hard just to get a response or receive their own money back.

The fact that I eventually received my refund does not make up for the terrible experience along the way.

Based on my experience, I would not recommend Fahrrad XXL. If something goes wrong with your order, be prepared for long delays, poor communication, and a lot of frustration. Their customer service and overall handling of orders and returns desperately need improvement.

Received a damage box (twice), 1 bike had damage on it. Got gutschein for that.

After 10km the bike was unable to normally steer and got told to have it checked out in garage, they would give me 50,- in compensation.

I paid 50,- to the garage and now Fahrrad xxl is not replying anymore to my messages how I get the 50,- back....

Can't get through the live chat and have already send 5 reminder emails.. it's a shame.

Anfrage number: 3178047
order number: 500073355

Alles war in Ordnung.

A defective product was delivered to me (the lights on a quite costly helmet did not work correctly). I startet a claim and got an automated response with a ticket number and the promise to be dealt with within 24 hours. It has been two weeks now, and I reminded them meanwhile by mail and chat. So far, I did not receive any response but the automated message.

Ordered goods that was indicated to be in stock. Wasn't sent for a week, couldn't get in touch with any humans that could actually solve problems, can't get a response to order cancellation

Great product range, real discounts and quick delivery

A great experience and glad to see companies removing amazon from the only online shopping experience

The worst shopping experience I’ve had in years.

I ordered a Cube Reaction Hybrid and waited an entire week with zero updates—no tracking, no info if or when it would be shipped. Then out of nowhere on a Sunday, I was randomly refunded (without explanation). I thought the order was cancelled, only to be charged again two days later for the full price of the bike—no heads-up, no email, nothing.

The bike was sent out same day they charged me with the bike (again), which is a juristically completely invalid transaction. The delivery Company (GEL) never even rang my doorbell. It was instantly marked as “undeliverable” and sent back. Now the bike is on its way back to them, but I’m left without my money and Fahrrad XXL is ignoring my emails, even tho Its literally Illegal to withold money for an invalid sale, and a Product that literally never arrived. Here are all the Paragraphs they broke under German Law:
§ 812 BGB – Unjust Enrichment: charging after refund = no valid contract.

§ 355 i. V. m. § 357 BGB – Withdrawal & Refund Obligation: refund must be prompt once goods return.

§ 280 BGB – Breach of Duty: lack of communication and failed delivery handling.

§326BGB Abs. 1Satz1, „Entfall der Gegenleistungspflicht“

Under §326BGB Abs. 1Satz1, I SHOULD be refunded IMMEDIATELY the product has been known to be delivered back to them, and marked as a retoure. Which it was the same day of the attempted Delivery which took place on 15.10.2025

If you value your time, money, or sanity—stay far away from this company. Disorganized, unresponsive, and completely unreliable.

Sells overprised trash and ignores all customer rights by pushing all responsibilities to the customer.
Never experienced such an arrogant "customer service".
This shop is the best argument for online trade - just not with this shop!

I was in contact with them, because my bike was originally bought there. The Email contact was very slow and very unsatisfying. I was asking for a replacement display. After their own research I was told to order the item from their website. I couldnt find it, and they were not able to give me an article number. So....worthless customer help. Embarassing

amazing customer service and delivery time. service was very very helpful and willing to go out of their way for customers. product was very nice and quality is top notch! very recommended to anyone starting cycling or even experienced cyclists

I am extremely satisfied with the service provided by the staff at the XXL store in Koblenz. Due to an administrative issue during the approval process of my bike leasing, the delivery status of the bicycle was unavailable. However, the sales team resolved all administrative problems within just one day and ensured that the bike was located and ready for delivery.
Thank you very much for your outstanding support and professionalism!

Bin zufrieden funktioniert super gut

The expereince is totally nice and truster giving update and given all the information.. all is top..🥰🥰

Delivery time, quality