ecoscooting.com Reviews 

This package was NOT delivered to my home. I am here and no one came. Please reschedule to be delivered to my home as requested!

Excellent product and deliver always perfect . Do not change anything , just "Keep Walking".

Hello. The order was put en the lift of our building. It should and must be delivered in hand. The Man Who came here to deliver our order just called on the interphone.

Hello,
I only received one air conditionner when i ordered two.
I request urgent delivery of the second unit.
If you don't deliver the second unit, please refund me.
Best regards.

The package hasn’t been delivered although I have the confirmation email.

The most terrible and inadequate delivery company. Their customer support is useless. Couldn't delivery a parcel from Alibaba. 10 days passed. I kept relentlessly contacting the customer support. They kept saying outright lies that the delivery was attempted, but not a single call was received nor a doorbell rang. I even asked the customer service to leave it with the nearest post office, so I can collect it myself. But no! Now, they sent it back to China. What an untrustworthy company! And I was expecting this parcel so much to make an important decision. In the meantime the parcel that left China much later, was respectfully delivered by FedEx, where they reached me out by telephone and ensured that I got it. I will inform Alibaba of this unreliable service.

Package not received. Paquete no recibido.

very bad experience, i don´t like your job, realy very bad . you don´t have any responsabilty about the customer, i´m very angry

You claim ou have just delivered the parcel to us. No it is a bloody lie we haven't received anything - no phone call in advance no calling on our intercom and no receipt from us - your delivery person is a thief plain and simple.
Let him show our receipt with my wifes nie no. he can't
Fire him/her on the spot he/she is a rotten apple!!!!!

We require to hear from you urgently In the negative, we launch a strong complain to AliEpress.

I have sent a message fir delivery from 19h and it has not been accomplishedl

Although the delivery took a little longer than expected, the overall experience was excellent. The product arrived in perfect condition, exactly as described, and was well packaged. The service was good throughout the process, and I’m very satisfied with my purchase. I would definitely buy from this seller again.

My experience with EcoScooting has been extremely disappointing (parcel N 173100000101208070).

I received a message stating that my parcel had been returned to the sender because of "several unsuccessful delivery attempts." This is simply not consistent with what actually happened.

To the best of my knowledge, there was only one delivery attempt.

After that attempt, I contacted EcoScooting and specifically requested that no further home delivery attempts be made and that the parcel instead be delivered to a pickup point. I was informed that this would only be possible after a second unsuccessful delivery attempt.

Instead, I later received a message claiming that there had already been several unsuccessful delivery attempts and that my parcel had been returned to the sender.

I contacted EcoScooting twice asking for the dates, times, and evidence of these alleged delivery attempts. Both times I received only a generic template response stating that the parcel had already been returned and that I should contact the shopping platform. None of my questions were answered.

I am not only disappointed by the return of my parcel but also by EcoScooting's complete failure to explain what happened or provide any evidence supporting its claims.

I have now submitted a formal complaint to AliExpress regarding the handling of this shipment and EcoScooting's refusal to address my legitimate questions.
An additional important point is that EcoScooting's own website states:

" If two delivery attempts fail, we redirect your package to a nearby pickup point (Only in Spain)."

This procedure was not followed in my case. According to my information, there was only one delivery attempt, and instead of redirecting the parcel to a pickup point, EcoScooting returned it to the sender.

This appears to be a clear contradiction between EcoScooting's publicly stated delivery policy and the way my shipment was handled.

I hope EcoScooting will improve its delivery procedures and customer service by providing accurate tracking information and responding to customers with facts rather than automated template replies.

Dear EcoScooting Customer Support Team,

Thank you for your reply. However, your response does not address the issue described in my review.

The tracking number (173100000101208070) was already clearly provided in the second line of my review.

My questions remain unanswered:

How many delivery attempts were actually made?
On which dates and at what times?
What evidence do you have for the alleged "several unsuccessful delivery attempts"?
Why was my request to deliver the parcel to a pickup point not followed?

I have already contacted your customer support twice and received only generic replies stating that the parcel had been returned.

I hope this time my specific questions will be reviewed and answered with factual information.
Additional notes:

Thank you for your latest reply.

However, your explanation raises several additional questions.

This is the first time that an "address error" has been mentioned. None of your previous emails referred to any problem with my address.

The delivery address used for this shipment is my standard address, which has already been used successfully for numerous previous AliExpress orders delivered to me without any problems. Until your latest reply, I had never been informed that there was any issue with my address.

Moreover, after the first delivery attempt, I contacted EcoScooting myself. If there had been an address error, that would have been the ideal opportunity to inform me and correct it. Instead, I was never told that there was any problem with my address.

Could you please specify exactly what the alleged address error was?

Furthermore, your website states:

*"If two delivery attempts fail, we redirect your package to a nearby pickup point (Only in Spain)."*

This procedure was not followed in my case. After the first delivery attempt, I specifically requested that my parcel be delivered to a pickup point. Instead, the parcel was returned to the sender.

Finally, you state that you cannot provide the dates, times, or any evidence of the alleged delivery attempts. Without such information, I have no way to verify your statement that two or more delivery attempts actually took place.

I would appreciate a clear explanation of these inconsistencies.

I haven’t received the package yet. And they sent me “delivery done “

This item has not been delivered. The shop have not received it. Said delivered to shop 18th went to collect 20th nothing there. Still waiting

did not receive package !!!!!!!!!!!!!!!!!!!!1

The delivery it okay but the item where it buy its not the good because it’s a long process to arrive,thank you

The tracking website didn’t work at all for this package. Everytime I tried to track it it showed nothing at all, so I could only rely on the shop website, which said it was expected to arrive on July 19th. Well, they tried to deliver it on the 18th, which could have been great if I had been informed previously and were at home (which wasn’t the case). So they rescheduled and delivered it today. Great but ecoscooting’s tracking still didn’t work so I wasn’t sure if they were gonna deliver it today or not.

Hi,

Being away from home, I was expecting at least a 1 minute call for me to indicate you could leave the order to my neighbour.
I hope I will get it in good conditions when I'll be back in a few days. A 1 mn call can take a Company random service to an excellent one.

We shall see.

Cheers

What went wrong ???? Exactly your lies. You say delivered, it wasn't. So the question is....where is my parcel ????