Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the service for its convenience, especially for sending mobile credit to family and friends internationally. People highlight its ease of use, the immediate delivery of credit, and the availability of various denominations. Many find it particularly useful for topping up SIM cards when abroad, avoiding expiration and communication disruptions. Consumers also value the platform's reliability, safety, and the immediate receipt of transaction confirmations. However, some consumers have expressed concerns regarding payments, refunds, and contact methods. A few reviewers mentioned issues with fees and exchange rates, finding them less competitive compared to other options. Some users reported occasional errors during top-ups and difficulties in receiving promotions or incentives. The opinions about the app are quite different and there is not a strong consensus.

Based on these reviews

Rated 4 out of 5 stars

Like I wrote in my earlier review. . Easy communication. I’ve used Ding often in the past with my old telephoone even though my email and address remain the same my main pilot was EasyTop, when I... See more

Company replied

Rated 4 out of 5 stars

I like using Ding above all other apps to send money internationally. The only issue i have is i would like a better breakdown description for each recharge including promos. This why i didn't add an... See more

Company replied

Rated 4 out of 5 stars

The app is convenient ang easy to use. .immediately convert your payment to USD or whatever currency you have. .though I sometimes encounter an error when doing top up and I don't know if I'm doing so... See more

Company replied

Rated 4 out of 5 stars
Invited

I commend Ding for being fast and reliable except for one time that i loaded in Mexico using AT&T my top-up did not arrive. I was able to talk to a live agent and was helpful enough to contact AT&T Me... See more

Company replied

Rated 5 out of 5 stars

Transparency and speed. No match for Ding! If they provide a feature to reserve a promotion, then that would be the ultimate recharge app!

Company replied

Rated 3 out of 5 stars

The good: top ups to mobiles are fast (at least they are when topping up mobiles in Tonga from Australia). The service seems to be reliable (I've used it a dozen times or more). The bad: Ding is... See more

Company replied

Rated 5 out of 5 stars

Ding it's the best site on the internet for recharging. The offers are more advantageous than on other sites, and the customer service is impeccable. After using it for the first time, the experience... See more

Company replied

Rated 5 out of 5 stars

I’m very happy, perhaps with their exchange rate and fees it’s not the cheapest option, but i value the simplicity. I always had issues reloading an India SIM card with an European Visa/Mastercard. Us... See more

Company replied

Rated 5 out of 5 stars

It is an easy app and reliable. It shows exactly when credit has reached and been delivered. Very nice. Using it for years.

Company replied

Rated 5 out of 5 stars

It's been easy to send data overseas. Ding rarely breaks, but when it does, it's pretty easy to fix. You also get a text a couple of days before a recurring event so you'll know in advance if somethin... See more

Company replied

Rated 5 out of 5 stars

A very friendly and secure app.,never had a problem with any kind of top in different countries. Thanks for being helping us, I recommend it.

Company replied

Rated 5 out of 5 stars

So much easier than the old days with a few clicks to send credit to love ones to communicate .

Company replied

Rated 5 out of 5 stars

In this age of data and information it is fabulous to find such a seamless simple way of sending data to a friend in need.

Company replied

Rated 5 out of 5 stars

Ding is super fast.They offer lots of cool options.Absolutely no problems great company

Company replied

Rated 5 out of 5 stars

Thank you and let truly recommend this good opportunity, helps alot to can comunicate our families to different countries

Company replied

Rated 5 out of 5 stars

I have used all other phone airtime top-ups at least once. Ding has largest airtime amount of minutes available to buy, transactions always go thru, and quickly (1 minute), always good on receipts tha... See more

Company replied

Rated 4 out of 5 stars
Invited

Overall: Very pleased. Easy to use. Improvements: It would be great to receive a message that the topup was seen. Many times I've had to double check with my recipients that they saw the notificat... See more

Company replied

Rated 5 out of 5 stars
Invited

Ding is the easiest way to load my friends in foriegn countries. All you need to do first, is make sure the individual receiving the load is made a contact FIRST, on your phone. It's always best if... See more

Rated 5 out of 5 stars
Invited

When I first started to use this app, I was quite hesitant. I would send a small amount of credit to my family and wait about a month before sending anymore. After awhile I realized this app is quite... See more

Rated 3 out of 5 stars
Invited

I find ding useful but not always reliable. Several times I have sent airtime to MTN users and i get confirmation about processing and the funds are withdrawn from my account but my recipient never re... See more

Rated 5 out of 5 stars
Invited

I have been helping my fellow foreign worker reloading his family's mobile prepaid... as well as his few brothers and relatives who are also working here. The CoViD pandemic has been making things inc... See more

Rated 5 out of 5 stars
Invited

Ding is expedient, simple to use, and provides immediate fulfilment of all requests. Both thumbs up, and a BIG smile of satisfaction for a job well done! Your service unites people around the world i... See more

Rated 5 out of 5 stars

I thought I created a new account. Turns out I did not, apparently you can login using (iphone) your apple id and use Ding's feathers. Slip of the fingers I would say. I already had an account and did... See more

Company replied

Rated 5 out of 5 stars
Invited

Been using ding for a while now, it is safe and I love most of all is that a receipt is immediately sent to your account for future reference. I have never encountered any problems whiles topping up f... See more

Rated 5 out of 5 stars
Invited

it’s very easy to put reload in this quarantine period country like sri lanka some area lock down for now more than one month so . people who are lock down more than month are couldn’t reload . only... See more

Rated 5 out of 5 stars
Invited

We have used Ding a number of times for cell top ups in Cuba. Fast and easy the transfer is made virtually instantly. We have also used the top up reservations and they are also useful for sure. We es... See more

Company replied

Rated 5 out of 5 stars
Invited

Sending money to Cuba from the U.S. is very difficult, but recharging phones is an excellent way to help the lives of friends in Cuba. I plan my recharges to coincide with the promotions sometimes as... See more

Rated 2 out of 5 stars

1. My account stopped working. 2. I was not given an explanation why this happened. 3. It was not my bank account. 4. It was not pay pal account. 5. I sent my ID for verification. 6. No respo... See more

Company replied

Rated 5 out of 5 stars
Invited

Very convenient app specially to seafarers like since we visit various countries. Top-up on local sim cards and register on promos available is easy, thus communication to family and friends at home c... See more

Rated 5 out of 5 stars
Invited

Ever since downloading this Ding app on my phone, my love ones overseas in Samoa 🇼🇸 have incredibly getting top ups just like that with no time wasted. I think Ding has helped made our lives... See more

Rated 2 out of 5 stars

I used to top up orange tunisia, was my first time using it, so I just topped up 31tnd, only to receive just 22tnd. Ding was not willing to rectify or sort out anything.....over 3 different conversat... See more

Company replied

Rated 5 out of 5 stars
Invited

I switched to Ding from another service about 6 Months ago after I kept encountering problems with account balances. I love that Ding allows me to reserve my Cubacel Bonus top-ups for my family. Din... See more

Rated 5 out of 5 stars
Invited

I came to know the app trying to recharge a mobile number in India; once I saw ease of use I had set up my Virtual Credit Card that is tied to my income from crypto trade. I also surprised two of my f... See more

Rated 5 out of 5 stars

Thanks Ding! Just had customer service chat then topped up with O2 using the voucher code when nobody else could help me. Cost £2.69 on top of the £15 recharge fee. Money well spent for such a grea... See more

Company replied

Rated 3 out of 5 stars
Invited

My concern about improvement is about asking other network to accept mobile recharging online, like lone star does.. Cause we have a lot of friends back home Which needs our help and assistance to re... See more

Rated 5 out of 5 stars
Invited

Hello me and my soon-to-be husband are very proud supporters of this app it helps us communicate on a daily basis and without the top up I send to him monthly it would be very hard to communicate da... See more

Company replied

Rated 3 out of 5 stars
Invited

Use this service for sending a top up to my wife in Cuba. Recently the cost and rates of the service have escalated to unprecedented levels.Their so-called admin charge is horrendously expensive. Unfo... See more

Company replied

Rated 3 out of 5 stars
Invited

Ding is a super app wich helps a lot to send credits to family and friends in cuba (on my case) but on the last times i have stop sending credit to cuba because of sooooo short durable time of the bon... See more

Company replied

Rated 4 out of 5 stars
Redirected

Ding is easy to use and sends top credit instantly to all most any network And I love that they have packages to suit all sorts of pockets from $1 to the best buy value of $20 although I do wish the... See more

Company replied

Rated 4 out of 5 stars
Invited

I like the services provided by Ding, especially since they provide services to any country and operator. I only gave it four stars because it lacks promotions. There are little to no promotions and... See more

Company replied

Rated 3 out of 5 stars

Does the Job and tops up instantly. Also regular promotions but what's annoying is far too many emails which is in effect junk mail being sent to me. Also it's difficult to leave the site which I thin... See more

Company replied

Rated 5 out of 5 stars
Invited

Ding is a fantastic application for remotely sending mobile credit to family members and friends worldwide and even locally if emergency credit is needed on pay as you go or top up credit sim cards. T... See more

Company replied

Rated 5 out of 5 stars

I have used Ding twice for 2 different Telkomsel SIM cards from Indonesia. We purchased these in Bali but are now using Ding to keep them activated whilst outside of Indonesia ready for the next trip.... See more

Company replied

Rated 3 out of 5 stars
Invited

The mobile top-ups are usually delivered quite fast and reliably but purchases can no longer be bundled so credit card fees must be paid for *every* *single* *purchase*. The helpdesk employees... See more

Rated 5 out of 5 stars
Invited

love it I use it almost daily to send and receive money. really appreciate you guys cutting the fees during the coronavirus. much appreciated. I see coupon code and promotion ads but I never receive... See more

Company replied

Rated 4 out of 5 stars
Invited

It's a great site for top-ups and they actually accept debit cards, which some other sites don't. No wait time and it's reliable. My only problem is that they don't offer custom top-ups where you can... See more

Rated 2 out of 5 stars
Invited

Promotion minutes are useless because people end up using them 9 cents a minute not $ 1:60 as claimed . One everyone has WhatsApp,two since they go first , they will be used nationally . Promotions h... See more

Company replied

Rated 2 out of 5 stars

Good service but not great. It has operators missing (like 3 in the UK) and it does not recognize them or thinks the number belongs to another operator, which means you could top up and never se... See more

Company replied

We perform checks on reviews


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere send s a recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide. Our team help deliver top-ups safely and securely, via 600+ operators and across 150+ countries – helping families and friends around the world to stay connected. We have a dedicated customer care team based in Dublin that are available 24 hours a day, should you need any support. We know a little goes a long way, so send a little happiness at ding.com.

Ding - A little goes a long way

Written by the company

Mobile top-up delivered safely and securely, in a matter of seconds.
Whether you call it top-up, airtime, reload or anything in between, we make it easy for you to send credit to mobile phones around the world. Using Ding.com or our mobile app, you can send top-up to over 500 operators in 150 countries.

Contact info

4.0

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Very disappointing

Very disappointing. Advertised to be giving away 400% bonus credit when topping up phone for relatives in Jamaica. I was excited by the prospects and used them rather than the official Digicel platform which is cheaper and more reliable. Turns out this so called bonus credit is basically useless and expired in 3 days. Will never use this service again wasted £21 for 2880 JMD of credit when Digicel has 3000 JMD for £15.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

So easy to send load to friends…

So easy to send load to friends overseas no matter which network they are on.

Great service, great rates

28 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your fantastic feedback! 🎉 It's wonderful to hear how easy it is for you to connect with friends around the world. If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Hi To All,

Hi To All,
I use Ding.com for top up for almost 4 years now
everything is fine most especially if i have any problem the suport team are very quick and ready to solve it
I hope Ding will stay in same level or maybe to more imporovment

Thank you for all
Ric

20 December 2024
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to know our team has been there for you. Your feedback means a lot to us, and we’re committed to keeping up the quality you love! If you ever need assistance, feel free to reach out via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Faultless

Instantlyfunds are available, phones topped up or gift vouchers sent, can't fault it

26 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear everything is working seamlessly for you. Your support means the world to us! If you ever have any questions or need assistance, feel free to reach out via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Fast topup at anytime of the day

Fast topup at anytime of the day , excellent customer service. Even when lodging complaints, you get feedback as soon as possible.

25 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted to hear that you appreciate our fast top-up and customer service. Your experience means a lot to us! If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Always dinging

Always dinging

27 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear you're enjoying the app! 😊 If you have any concerns or suggestions, please reach out to our support team via live chat or at customercare@ding.com. Your input is invaluable!

- Ding Customer Care.

Rated 2 out of 5 stars

I used it send airtime from ph to ghana…

I used it send airtime from ph to ghana and it worked. But the 2nd time, it's not going thru anymore. I used card, Google pay and paypal but everything is not working anymore. I tried signing up with different number and email but the app is no longer proceeding with sending airtime anymore

27 October 2025
Unprompted review
Ding logo

Reply from Ding

Annastasia, we're sorry for the issue you’ve experienced. Unfortunately, we couldn’t locate your account details in our system. We’ve reached out via email on Trustpilot. Please respond with your information, and we’ll be happy to assist you. - Dean

Rated 5 out of 5 stars

Lightening speed

Transparency and speed. No match for Ding!
If they provide a feature to reserve a promotion, then that would be the ultimate recharge app!

25 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 We're delighted to know you love the app's speed and transparency. Your suggestion for a promotion reservation feature is greatly appreciated! If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

It is an easy app and reliable

It is an easy app and reliable. It shows exactly when credit has reached and been delivered. Very nice. Using it for years.

26 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted to hear that you find the app reliable and easy to use. Your support means the world to us! If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Thank your, there's no othere one similar, this is a best l ever use,. Won't change it at all.

Thank you and let truly recommend this good opportunity, helps alot to can comunicate our families to different countries

19 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear our app helps you stay connected with your family around the world. Your support truly means a lot to us! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

good app

Very good application and quick service

19 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so happy to hear that you're enjoying the app and our service! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Excellent service

I love the quick service

17 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear that our service is meeting your expectations! 😊 If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

So much easier than the old days with a…

So much easier than the old days with a few clicks to send credit to love ones to communicate .

8 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted that sending credit has become so easy for you! 😊 If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Great prices

2 October 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you appreciate our pricing! 😊 If you have any suggestions or concerns, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Instant service

Instant service! Used for years, never a problem. Excellent.

28 September 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your continued support and kind words! 😊 It’s wonderful to hear that you’ve had such a positive experience with us. If you ever have any concerns or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Ding is super fast.They offer lots of…

Ding is super fast.They offer lots of cool options.Absolutely no problems great company

28 September 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 We're so glad to hear you're enjoying the speed and options we offer. Your support means a lot to us! If you have any concerns or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Fast service and easy to work with

26 September 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear you appreciate the quick service and simplicity of our app! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

It's been easy to send data overseas

It's been easy to send data overseas. Ding rarely breaks, but when it does, it's pretty easy to fix. You also get a text a couple of days before a recurring event so you'll know in advance if something is broken and can fix it before you're charged. I've been using Ding for a few years. It's trustworthy and dependable.

21 September 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted to know that our app has been dependable and easy for your overseas data needs. Your experience means so much to us! If you have any questions or need assistance, feel free to reach out via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

User friendly and reliable service …

I like to use this service to charge the telephone of my friend on Cuba. It is easy, quick and very reliable.

18 September 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to know our service is user-friendly and reliable for you and your friend in Cuba. 😊 If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

In this age of data and information it…

In this age of data and information it is fabulous to find such a seamless simple way of sending data to a friend in need.

18 September 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to know that you find our app seamless and simple for sharing data with friends. Your feedback means a lot to us! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look