CoolBlades Reviews 

10,591
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of everyday service. Customers frequently praise the extremely fast delivery service and the secure, thoughtful packaging that keeps all purchased items completely protected. Buyers often emphasize the impressive range of top quality equipment and products available at very competitive and affordable prices. Some reviewers were not happy with delivery delays, noting that parcels occasionally arrived later than anticipated or faced unexpected transit complications. A few other people also felt that communication regarding shipping updates could be improved when minor delivery setbacks occurred.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting top quality standards and great... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the exceptional speed and... See more

Service

Users describe positive interactions with service, highlighting a strong consensus on reliability and... See more

Quality

Reviewers highlight positive aspects of quality, expressing great appreciation for the high standards... See more

Order

People report positive experiences with order, highlighting competitive pricing and prompt delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service all items were well packaged and promptly dispatched. The packed was tracked to my door. I was kept informed at each stage of the order with it being accepted to the tracking numbe... See more

Rated 5 out of 5 stars

Cool Blades sent me the products I ordered via Royal Mail. Unfortunately they did not deliver to package correctly to my address. I am very grateful to Cool Blades who immediately sent out a replaceme... See more

Rated 5 out of 5 stars

Purchased a shampoo and conditioner bundle alongside a deep moisture treatment. Delivery was much quicker than expected and well wrapped which prevented any spillages. The sweets were a lovely tou... See more

Rated 5 out of 5 stars

Absolutely love this company! Orders are sent super fast and packaged very well and the service is fantastic. Prices are unbeatable so wont be buying my haircare anywhere else!


Company details

  1. Hair Product Store
  2. Barber Supply Store
  3. Beauty Product Supplier
  4. Beauty Products Wholesaler
  5. Beauty Supply Store
  6. Cash and Carry Wholesaler

Written by the company

CoolBlades provides high quality supplies to hair and beauty professionals and students, combining extremely keen prices with exceptional customer service. Our hair supplies range across all the major hairdressing scissor brands through hair clippers and trimmers to salon essentials like brushes, combs, hair clips and hairdressing gowns. Brands include Jaguar, Joewell, Wahl, Andis, Denman, Parlux, L'Oreal, Wella, Schwarzkopf, Osmo & Indola. Our beauty supplies cover waxing, tanning, nails, skincare & aromatherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(10,591)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a salon owner I have bought a lot of…

As a salon owner I have bought a lot of products from different places and send a lot of enquiries about products and alot of the time I do not get a response, I emailed cool blades with an enquiry and they emailed me back so quickly with a lovely friendly polite response and dealt with professionally! I will be purchasing from this site from now on! Amazing company with amazing products and prices, also very quick delivery!!

25 March 2026
Rated 5 out of 5 stars

Very helpful

I had a problem where the payment went through but the item remained in the basket. I got in touch with the customer service and they answered the next day. Sophia was very helpful in sorting it out and sending me the item. Also fast delivery.

25 March 2026
Rated 5 out of 5 stars

Excellent clippers.

I'm a hairdresser and I ordered big and small clippers JRL Lamborghini and they are amazing. So comfortable,so easy to use and they left so perfect results. All of my clients are very happy. Highly recommend them to everyone.

24 February 2026
Rated 5 out of 5 stars

Fantastic customer support!

The best customer support experience I've EVER had! Sophia was utterly professional, friendly and incredibly helpful. I was given excellent advice as well. I am genuinely impressed - thank you for all your help!

18 February 2026
Unprompted review
Rated 3 out of 5 stars

Item was not as I had envisaged from…

Item was not as I had envisaged from website description so I am unable to use it. This is the problem with buying on line rather than in a store where you can see exactly what items look like.

25 January 2026
CoolBlades logo

Reply from CoolBlades

Hi Glenda, thank you for your review. I’ve looked at your order for the Hair Tools Updo Pads & Rolls and checked the description to understand where you might have been misled.

Nothing obvious stands out, but it’s clear the listing didn’t clarify some important point. Could you contact me directly so we can better understand the problem?

We’re happy to offer a replacement or refund—our goal is for you to be satisfied with your purchase and our service. I’ve sent this message to your personal email; please let me know about the issue. Regards, Coolblades.

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