Bem Estate Management Reviews 

Worst living conditions ever, I truly regret my decision. Run away! They omit their identity when renting out. You will only find their true identity once you pay, so you won’t be able to check the reviews. A disgrace!

Scammers!!!! I will go to european court against them, something has to be done with such thieves

THE WORST. NEVER RENT FROM THEM.

They're dickheads. Scammers. They will extend refund months and months and then refund a part of it. People like this belong in prison. They should be grateful about how shitty the Portuguese judicial system is.

Awful, they try to extend the refund as far as possible. It wasn't until I put pressure on them through the broker that they transferred the security deposit—after several discussions. They had withheld the security deposit without valid reasons.

They never gave me back my deposit they don’t reply to emails and they are horrible

they don't return deposits, don't fix your room if there is a problem (and if they do you have to wait 3 months).

but to keep it short: don't rent here

Literally the worse experience I’ve ever had with a lettings company, my door was broken from the day I moved in until 6 months later when I left . They never reply emails , do NOT rent with this company.

This is a scam. Stay well clear.

First of all they control the market so on idealista most of the properties you view you will be directed to this company. They say in order to view the apartment you must pay a desposit and first month rent to secure - they dont let you even view the apartment before.

Once you have paid the apartment and secured the place they will then funnel you to a sister company 'SPACEST' and then they will say if you don't pay another deposit and the last month rent (without even viewing it) you will be in breach of contract and lose all your money. YES you read that correct they actually were quite threatening on the whats app almost like youd better move in!

Following this I moved into my place. The place was a complete ***Hole (What a surprise) so i asked them to clean it up it took 5 days - it was filled with building dust. It didnt look anything like the pictures and I couldnt leave now because i would lose all my money.

Additionally they market it as co-living young professionals. I was just in a dirty student house - It was rank.

DO NOT trust this company or 'spacest' they are basically working in cohorts together funneling you through signing things and extra deposits for doing absolutely NOTHING.

Anyways - I seen that they weren't giving deposits back and all my house mates just kind of accepted that which is sad so i said if i moved out in april just take my depsosit and i won't pay the last month rent. Obviously they said no you need to pay more and we will keep your depsosit HAHA. So I just moved out a while ago and didnt bother paying rent just left without telling them.

They were sending me threatening emails like you will be evicted because you havent paid and legal action will be taken. Okay boomers come and get me lol - im not even in the country anymore.

I guess they wont find anyone to rent it out for a while now so i gave them a little bit of a headache (went down fighting) but they will still be probably profitable from this experience regardless. Really clever scam.

Mold on my room, reported on my arrival and never fixed, communication no existent with the agency that never replies to me or in the group chat with the other tenants.

Ready to file a lawsuit if my deposit will not be given back.

This agency is a complete scam!!! I vacated my room in July and didn’t receive my deposit until today. Still, I didn’t receive the full amount, and I have yet to receive documentation explaining why.

The communication is awful. I have sent numerous emails and WhatsApp messages and would receive a generic copy-paste answer weeks later. I tried calling every single phone number I had and could find, but to no avail — at one point, they had shut down the lines so that calls couldn’t even go through.

I don’t understand how they are still able to operate, because this all seems illegal — taking (mostly) students’ money without any legal explanation. Awful, would never recommend to anyone!!!

Very rude and unhelpful, never returned my deposit even after constant follow up and legal assistance

IT'S A SCAM!!
The room had mold when I arrived and everything was dirty. The kitchen was a nightmare and the storage rooms in the shared areas had old stuff from previous tenants that smelled horrible.
I also did not have a key to lock my room for the first month because the person in charge from BEM did not manage to organise it, leaving me with only the key for then entrance door.
At the end, they didn't return my deposit even tho I documented everything when I moved out and send them multiple email asking for it. It's a terrible scam and terrible accommodation that they own.

One star is already too much for what they do. They don't care about their tenants and they don't refund your deposit. Run away!

This company is a scam.
They keep the deposit and never refund it. With so many people being scammed, it is unbelievable that they are still allowed to operate.

I have reported this company to consumer protection services (livroreclamacoes, and I suggest doing the same.

Stay away!! They don’t return deposits, don’t provide reasons, provide late and vague responses - not sure how they are still in business

Extremely poor and unreliable management. The room advertised was misleading (edited photos, it was actually in poor conditions), and the same room was booked for multiple tenants. Communication was chaotic and unprofessional from the start.

The most serious issue is the deposit: despite the contractual deadline having passed, it has not been returned, and the company largely ignores follow-ups. This is not an isolated case and seems to be a pattern, particularly affecting students who have already left the country.

This behaviour is indefensible, legally dubious and reflects a company that operates with complete disregard for basic professionalism and legal obligations. Deplorable service.

I rented with BEM Co-Living / BEM Estate and paid a deposit as required. After vacating the room properly and in good condition, my deposit should have been refunded by mid-October.
As of today, it still has not been returned.
What makes this situation particularly concerning is that I have been completely ignored despite multiple written attempts to contact BEM. I have not received any response since 24 October, even though the refund was already overdue at that point.
After speaking with several former tenants, it appears that this is not an isolated case. Based on these discussions and the prolonged silence, it is difficult to avoid the impression that delaying or withholding deposits is part of a deliberate strategy, rather than an administrative oversight.
As an international student, this experience has been extremely stressful. A deposit is not discretionary income for a landlord—it is money that belongs to the tenant and should be returned within a reasonable and clearly communicated timeframe.
I would strongly advise future students and renters to be cautious, to document everything in writing, and to be aware that recovering a deposit from BEM may require significant persistence

You can’t trust them, they don’t refund the deposit

The Service is terrible !!! The 90-120 Days are over and I didn't got my deposit back. Its a shame, they dont stuck with the contract they give to you and if you have any complains cause of cold water, broken doors and other stuff, that the Landlord should take care of, they will ignore you ! They are a lots of liars, even the manager of each building pretending to take care of certain things but they dont. Do NOT sign a contract with them !!! You will never see your Deposit or good Service for a good Living as they Promise!!!