Coolivin Reviews 

75
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Everything about my 5-month stay here was smooth and hassle-free. The location is perfect for getting around, and having all the essential shops and spots right nearby made daily life very convenient... See more

Company replied

Rated 5 out of 5 stars

I’ve been living in this apartment in Saldanha for the past 9 months and overall it’s been a great experience. The location is really convenient, with transport, supermarkets, cafes, and everything y... See more

Company replied

Rated 5 out of 5 stars

My gf and I were super fortunate to have found Coolivin. Especially after past bad experiences with finding apartment by ourselves We stayed for a few months at the Carcavelos apartment, conveni... See more

Rated 3 out of 5 stars

Actual accommodations were very nice, always clean and furnished which was great! Cleaning service was good and consistent! Only bad thing I have to say is the land lords were too invasive of our p... See more

Company replied

Company details

  1. Online Marketplace
  2. Industrial Real Estate Agency
  3. Lodging
  4. Serviced Accommodation
  5. Student Housing Center

Written by the company

Coolivin is a Portuguese lifestyle brand providing students and young professionals with a premium coliving experience in several of the most desirable locations across Lisbon and expanding rapidly to meet the demand.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

75 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(75)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been living in this apartment for…

Everything about my 5-month stay here was smooth and hassle-free. The location is perfect for getting around, and having all the essential shops and spots right nearby made daily life very convenient.
The apartment was clean, modern, and felt like home from day one. I was particularly impressed with the management team, they were always helpful, responsive, and easy to communicate with whenever I had a question. It was a great experience, and I wouldn’t hesitate to recommend this place to others.

19 June 2026
Unprompted review
Coolivin logo

Reply from Coolivin

Hi Lauritz,

Thank you so much for this wonderful review! 🌟

We are absolutely thrilled to hear that your 5-month stay was so smooth and hassle-free. Knowing that the apartment felt like home from day one and that our management team was always there to help and support you truly makes our day.

It was a real pleasure having you as our tenant and we would love to welcome you back anytime in the future! We wish you all the very best on your next journey. 🏡✨

Rated 5 out of 5 stars

Amazing stay

This company is very organized, professional, and friendly! My stay was amazing, i met wonderful people and any staff was very welcoming!

6 June 2026
Unprompted review
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Reply from Coolivin

Hi Vanessa,

Thank you so much for this review! 🌟

We are absolutely delighted to read your kind words about our organization, professionalism and friendliness. Hearing that you had an amazing stay, met wonderful people and felt so welcomed by our staff is the best reward we could ask for!

It was a true pleasure having you with us and you are always more than welcome back at Coolivin! We wish you all the best! 🏡✨

Rated 5 out of 5 stars

Great experience

Great experience! Loved my apartment in Rato, very convenient and close to the metro!

27 June 2026
Unprompted review
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Reply from Coolivin

Hi Annamarie,

Thank you so much for your lovely review! 🌟

We are absolutely delighted to hear that you had a great experience and loved your apartment in Rato. Having a central, convenient location so close to the metro really makes exploring and living in Lisbon so much easier and we're thrilled it worked out perfectly for you!

It was a real pleasure hosting you and you are always welcome back to Coolivin. We wish you all the best! 🏡✨

Rated 3 out of 5 stars

Actual accommodations were very nice

Actual accommodations were very nice, always clean and furnished which was great!
Cleaning service was good and consistent!
Only bad thing I have to say is the land lords were too invasive of our personal space.
Never gave us notice before entering our apartment, or if there was notice it was 5 minutes notice, which I think legally it's mandatory to give 24hrs notice. And on top of that they would constantly make comments about the cleanliness of the apartment. I do understand we should always keep it clean, but it's our apartment and we don't need to be told how to maintain our house that we're paying for.

21 June 2025
Unprompted review
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Reply from Coolivin

Hi!

Thank you for your feedback! We’re so glad you loved the apartment, the furniture and our consistent cleaning service. 🧹✨

Regarding your privacy, we sincerely apologize for any discomfort caused. It is always our policy to give proper advance notice and we will review this with our operations team immediately to ensure it doesn't happen again. 🏠🙏

Our feedback about the common areas is only meant to keep the shared space comfortable and hygienic for all housemates, but we understand it might have felt overbearing and we will work on our approach.

Thank you for helping us improve and we wish you all the best! 😊

Rated 5 out of 5 stars

Excellent 4-6 bedroom Coliving…

Excellent 4-6 bedroom Coliving operation in great locations throughout the city and well priced. I highly recommend them to you and your friends.

20 May 2026
Unprompted review
Coolivin logo

Reply from Coolivin

Hi! 😃

We are delighted to hear that you appreciate our operations, our prime locations throughout the city and our pricing. Knowing that you recommend us to others means the world to our team, as we always strive to provide the best community experience for friends and students in Lisbon.

Thank you for choosing us and you are always welcome back!

Rated 5 out of 5 stars

Great experience with Coolivin !

The apartment was great! Well-furnished and fully equipped.
It was very easy to communicate with Coolivin.
Cleaning was done once or twice a week.
Check-in and check-out went very smoothly.
I highly recommend it for long-term stays!
I had a wonderful experience with them 😊

19 June 2025
Unprompted review
Coolivin logo

Reply from Coolivin

Hi! 😃

Thank you so much for this review! We are absolutely thrilled to hear that you had such a great experience with us.

Thank you for choosing Coolivin. We wish you all the best in your next chapters and remember that you are always welcome back!

Rated 5 out of 5 stars

All great

All great! Better if you coordinate and rent rooms with your friends :)

1 June 2025
Unprompted review
Coolivin logo

Reply from Coolivin

Hi! 😃

Thank you so much for your review!

We are so glad to hear that everything was great during your stay. Thank you for staying with us. Wishing you all the best!

Rated 5 out of 5 stars

I’ve been living in this apartment in…

I’ve been living in this apartment in Saldanha for the past 9 months and overall it’s been a great experience. The location is really convenient, with transport, supermarkets, cafes, and everything you need close by.
The apartment is comfortable and well maintained, and whenever there was an issue, the team handled it quite quickly. Communication has also been smooth, which makes living here much easier. Overall, I’ve had a positive experience and would definitely recommend it to anyone looking for a good place to stay in Lisbon.

19 May 2026
Unprompted review
Coolivin logo

Reply from Coolivin

Hi! 😃

Thank you so much for taking the time to share your experience with us!

We are absolutely thrilled to hear that you are enjoying your 9-month stay in our Saldanha apartment.

We truly appreciate your recommendation, as our main goal is always to make our residents feel right at home!

We wish you the absolute best in your next chapters and remember that you will always be welcome back.

Rated 5 out of 5 stars

Nice Place!

19 July 2025
Unprompted review
Coolivin logo

Reply from Coolivin

Hi! 😃

Thank you so much for your feedback!

We are very happy to know that you found our place nice and had a good experience with us. You are welcome back anytime!

Rated 2 out of 5 stars

Not worth the money

In my 6 months stay the good points were the location and the communication with the company.

But to start off the images online did not represent how the apartment truly looked. There were 3 bathrooms for a 9 bedroom apartment and two of them were so small you could not even sit normally on the toilets or turn around in the shower without touching the walls. I was promised to be housed with students only which later became untrue.

My room itself was fine but overpriced for what the apartment offered. And how the company calculated the prices for the different rooms did not make sense and some rooms were priced why higher just because the tenants booked it earlier.

31 January 2026
Unprompted review
Coolivin logo

Reply from Coolivin

Hello JL,

Thank you for taking the time to share your feedback. We always aim to provide a transparent and comfortable experience for all our tenants, which is why we consistently receive 5-star reviews for this service. We would like to clarify a few points mentioned in your review.

As this is an anonymous review, we cannot verify which specific room you stayed in. However, we would like to highlight that every single room in this apartment is fully equipped with a double bed, a desk, and a wardrobe—providing all the necessary amenities for a comfortable and productive stay.

Regarding the layout, while the apartment has 9 bedrooms, 3 of them are private suites with their own en-suite bathrooms. This means the 3 fully equipped common bathrooms (with shower, sink, and toilet) are only shared by the remaining 6 tenants—resulting in an excellent ratio of just 2 people per bathroom.

Concerning our rates, we pride ourselves on absolute price transparency. All room prices are clearly displayed on our website prior to booking, allowing every tenant to review and accept the costs before confirming their stay.

We have already sent you an official "Request Information" via Trustpilot to verify your booking details, as we cannot locate a 6-month stay under your initials that matches these complaints. We would love to get in touch with you directly to understand which specific photos you felt did not accurately represent the space, so we can address your concerns.

Best regards,
Coolivin Team

Rated 4 out of 5 stars

Best place in saldanha

I’ve been living in this apartment in Saldanha for about 9 months now, and overall it’s been a really good experience.

The location is definitely one of the biggest advantages everything is super accessible, with great transport links, shops, and cafes nearby, which makes day-to-day life very convenient.

The apartment itself is well-maintained and comfortable, and any issues I’ve had were handled in a reasonable time by the team. Communication has generally been smooth, which makes a big difference when you’re staying long-term.

Like any place, there are always small areas that could be improved, but overall I’ve had a positive experience and would recommend it to someone looking for a well-located place in Lisbon.

18 May 2026
Unprompted review
Coolivin logo

Reply from Coolivin

Hi! 😃

Thank you so much for taking the time to leave such a detailed and thoughtful review!

We are absolutely delighted to know that you enjoyed your 9-month stay with us in Saldanha. It’s fantastic to hear that our team's communication made a positive difference.

We also truly appreciate your constructive note about areas of improvement. We are always working to refine our spaces and services, so feedback like yours is incredibly valuable to us.

Thank you for recommending us and we wish you all the very best in your future!

Rated 5 out of 5 stars

Overall I had a great experience

Overall I had a great experience. The staff is very helpful. I had no problem with my stay.

20 May 2025
Unprompted review
Coolivin logo

Reply from Coolivin

Hi! 😃

Thank you so much for sharing your feedback with us! We are thrilled to hear that you had a great experience and that our team was helpful throughout your stay.

Providing a seamless and comfortable experience for our residents is always our top priority and knowing you had no problems at all truly makes our day.

You are always welcome back! We wish you all the best in your next steps.

Rated 4 out of 5 stars

A good experience

Overall, I had a good experience with Coolivin.

Communication was smooth. I booked the room about three months in advance, and everything went well. When I arrived, someone from Coolivin was there to greet me, show me around the flat, and help me settle into my room.
The flat was very clean, and a cleaning service came once or twice a week to take care of the common areas.
They communicated with us via WhatsApp, which was convenient and easy to use. They were also very responsive, answering quickly whenever I sent a message. For example, I had an issue with my blinds that wouldn’t open, and they came the next day to fix it, which I really appreciated.

However, I feel that the price is excessive for what’s provided. I was paying €950 per month, all charges included, for a room in a six-bedroom flat. I know prices are high in Lisbon, but I still think this is too much for just a single room.

I encountered two main issues with Coolivin in the flat I as in (Saldanha #4)

1. All rooms had a high humidity level, leading to mold on the ceiling of my room. I asked if I could have a dehumidifier, but they said the only solution they could offer was to repaint the ceiling.
2. When I arrived at the apartment, I noticed there was no duvet on my bed, even though it was listed as included in the room description. I informed them immediately, but they explained they were having issues with their laundry service, and no duvets were available. They only managed to provide one four days later, and it was quite cold since it was February. I was disappointed that they didn’t make more of an effort to find a solution sooner.

In the end, I enjoyed my stay with Coolivin and would recommend them.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience.
I've stayed almost 3 months in Marquês de Pombal apartment. Super clean, cozy and i had all the support i needed during this time.
Also, the apartment has a good bed, good shower and good kitchen stuff.

Definitely recommend.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Overall great experience

Overall great experience. Rented a room for 4 months while studying in Lisbon and can recommend it to everybody who is looking for a big and clean room!

1 February 2023
Unprompted review
Rated 5 out of 5 stars

This is a rare find

I had a great stay. I was there about 3 weeks. The location was nice and the street is very calm and quiet. The place was clean and the management was quick to reply to me. The wifi was fast and worked well. Highly recommend.

4 August 2022
Unprompted review
Rated 4 out of 5 stars

Nice stay in one of the best neighborhoods in Lisbon

I was very happy with my experience in one of coolivin's apartements. I stayed for one year in one of the rooms at Principe Real and I really enjoyed it. The location is amazing, one of the best in the city, the neighborhood quite and bright. Also, coolivin's team is available and attentive to the issues and requests I had.

22 July 2022
Unprompted review
Rated 4 out of 5 stars

Perfect for Erasmus Students

The flat was super nice, very modern and well equipped. The staff always helped us out when we needed something or something had to be fixed. However, it’s a little overpriced but therefore I lived with very nice other Erasmus Students!

22 July 2022
Unprompted review

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