Spacest Reviews 

Horrible experience! They don’t have the option to visit the flat. It looks like their “customer service” (it’s AI) is good, sending you flats available according to your needs. I sent a request to a landlord and it took 2 days to give an answer, the worst part is that they take ALL THE MONEY and retain it until you get the answer. In my case, it was rejected, so the refund will take 24/48 hours, which is so unfair because I need the money to find another property. When you really need the customer service, they don’t talk to you, there’s no a direct line to call them… it’s so frustrating, do not use spacest.

Very quick on reply time! I do think the employees should know more about the apartment, but all in all very nice, and helpful!

Booking cancelled after my deposit and admin fee were paid

Unfortunately, my booking was cancelled after I had submitted all the required documents and paid the deposit and administration fee to Martina.

I applied on 31 August, paid on 2 September, and was informed on 4 September that the landlord had already given the apartment to someone else. I was told that the landlord had forgotten the apartment was no longer available.

While I understand that communication issues can happen, the property’s availability should have been verified before accepting my payment. This caused unnecessary stress and took up a significant amount of my time.

I hope the company improves its confirmation process and provides affected customers with a prompt refund and a suitable alternative.

The service in total was very good. The communication via WhatsApp is very comfortable. Sometimes it takes quite long for the response of the Owner. This can be frustrating, if someone needs the room urgent. But I don’t know whether spacest has any influence on this.
But overall very kind and helpful people.

Noemi is the perfect assistant, very helpful and always ready to answer very quickly!

Josefina was great
followed up with me and made the process so easy

I paid 3000€+ and was left basically with no normal place to live as a solo student.
I booked a place for September first. I arrived, it looked NOTHING like the pictures. Everything was greasy, smelled bad, very old, the furniture on the verge of breaking down. The window doesn’t open, the blinds too. And I saw that only men live there, who are alcoholics. I notified the platform about that and they take very long to reply. Now I have nowhere to go as I left the place immediately

For our relocation to Berlin my wife and I used spacest.com to arrange a flat. Noemi from spacest helped us a lot. She answered all our questions very quickly. She is supportive and a good communicator. I am very thankful for her assistance thorough the process.

Absolutely terrible experience with Spacest.

I was urgently looking for an apartment and contacted them regarding several properties listed through their service. I tried calling multiple times, but my calls were either rejected or simply not answered. I also contacted them several times through WhatsApp and email and received no useful response.

In the end, my mother and I had to manage basically everything ourselves because we could not get any assistance from them when we actually needed it.

The most frustrating part was that as soon as I was about to book an apartment and they apparently received a notification that I was close to completing the booking, suddenly they were available and ready to assist me. By that point, I didn’t need their help anymore.

I genuinely don’t understand what the point of the service is if a customer has to chase you through phone calls, WhatsApp and email without receiving an answer, only to suddenly get attention when they’re about to make a booking.

Based on my experience, the customer service was practically nonexistent when I needed it most. Extremely disappointing, especially considering how stressful finding accommodation already is. I would not recommend their service based on the experience I had.

I got really fast answers and got really nice help with finding the perfect home for me. Its now near a friend of mine and my workplace. So thankful!! Would recommend :)

Had a very kind assistant messaging me through WhatsApp, he was very willing to help me to find a place :)

No communication. Impossible to get to speak to anyone when we needed information after we paid vookong fee and one month in advance. They charge €400 as a booking fee. Avoid!!

Leonardo saved me from sleeping in a Hostel for a week, true legend

I have recently used Spacest and have serious concerns about the transparency of their pricing and booking process.

In my experience, the way the charges are presented can make it difficult to understand exactly what you are paying for. You come to one page seeing 'All costs' and it doesn't include all the costs, it only includes some of the costs.

I am currently collecting and reviewing the documentation relating to my booking because I believe there are serious questions about how these fees are disclosed and presented to customers. I intend to pursue the appropriate channels to challenge the charges if they are not resolved and pursue more for any delays or further damage to my current vulnerable situation.

I also find the Trustpilot review pattern concerning. There are numerous recent positive reviews that follow remarkably similar structures: a specific employee is named, followed by praise for being helpful, responsive and quick, with repeated references to WhatsApp and assistance during the booking process.

Spacest describes itself as transparent and states that its platform provides clear pricing and documentation. Given my own experience, I believe prospective customers should carefully check every fee, document and payment before committing.

I will be heading to the social services to seek legal advice about this situation.

Take screenshots. I will be keeping records of my communications, payment information and booking documentation and will pursue the matter further if necessary.

I booked my accommodation in Madrid through Spacest. The property itself was managed by the accommodation provider.
After the end of my five-month tenancy, a serious dispute arose regarding my security deposit. My deposit was €399, but I received only €45.65 back, with the remainder being deducted for various alleged damages, repairs, cleaning and utilities.
I contacted Spacest because I had booked the accommodation through their platform and hoped they would assist me in resolving the dispute with the accommodation provider.
Unfortunately, I did not receive the level of support I expected from a platform through which I had made the booking.
I provided information about the dispute and explained that I had already been in extensive written correspondence with the accommodation provider. Among other things, I disputed being charged for damage to a bathroom ceiling for which I have dated check-in evidence showing that the damage already existed when I moved in.
Despite this, Spacest ultimately instructed me to contact the accommodation provider again using a different email address and to provide Spacest with proof that I had done so. This was particularly frustrating because the accommodation provider had already received and responded to my previous formal complaints concerning the same dispute.
In the end, the matter was not resolved through Spacest and I had to pursue the dispute legally myself and submit my claim and supporting evidence to the competent court in Madrid.
For me, the value of a booking platform is not only in facilitating a reservation, but also in how it supports its customers when a serious dispute arises with a provider listed on the platform. Based on my personal experience in this case, I cannot recommend Spacest.
I would advise anyone booking accommodation through the platform to carefully document the condition of the property, keep all payment records and communication, and be aware that if a dispute arises with the accommodation provider, you may ultimately have to pursue the matter yourself.

Noemi made finding a furnished flat in Berlin from abroad genuinely straightforward. I was relocating from Canada on a tight timeline, and she kept fresh options coming so I always had choices. She was quick to answer questions over WhatsApp at every step and helped with the details that actually mattered to me... checking specifics like which floor a flat was on and whether the landlord could provide the Wohnungsgeberbestätigung I needed for my Anmeldung. She was upfront throughout and kept me informed right through to the booking being confirmed. Relocating to a new country is stressful enough, and having someone reliable on the housing side took a lot of the uncertainty out of it. Thank you, Noemi !!!

Very responsive and friendly

Booking the room took me just 30 minutes and the team of Spacest is attentive! They respond very fast, easy communication through WhatsApp and personalised assistance.
They made the process feel very safe ans easy.

I’ve asked a lot of questions, being tiresome, but Josefina answered to all of my questions.

I’m just waiting right now to see my location, but the process is clear, a little bit expensive however

I booked a room for my semester abroad. Shortly after booking, I received notification that the room was booked just minutes prior, but Leonardo (the employee) directly messaged me with a very similar alternative. I just needed to accept the room and everything else was already filled out with my application Data. Very good and quick service!