ASICS Reviews 

Till the time these shoes were made in Taiwan they were good. They are horrible now from the time they have started making it India. Was a fan of these shoes, had purchased three pairs before but now the quality is not even fit for one star. Infact it should be given negative marking.

Kaleb C is the absolute worst customer service agent I have ever encountered. I will never shop here again because of him and will tell everyone I possibly can to avoid them as well. He has a terrible attitude and accused me of essentially stealing from them. Had to file a dispute and was approved almost instantly as his claim was absurd. He also claims he is the top supervisor there - which if that is true, ASICS, you seriously need to investigate and reevaluate that as he is horrible.

The cost of Asics shoes always cause me to lose a few more hairs each time i check the price tag. But the quality is there, and I now own three different pairs that I run in. Yes they are expensive, but for me personally they are my favourite brand of shoes to run in (and I have tried many of the bigger running shoe brands).

After 12 months the shoes are broken everywhere. I paid £ 180 for terrible shoes
Never gonna buy again!!!!!!!

I have been running in ASICS for years. Over the last three years I have run a half marathon, a 10 k and a full marathon in ASICS Noosa shoes. I love the colour and shape. Previous to running in ASICS , I was a hard core Saucony fan. The ASICS Noosa Tri 15 was my most recent purchase. I bought them for my first marathon. I ran a few short training runs in them as I was wi sing down in preparation for my marathon. The day of the marathon itself, it rained…pretty hard. By the end of the marathon, my big toe on my left shoe had completely popped through the mesh top. Unbelievable. I should say, that my previous two pair, that have run a 10k and. Half marathon, are both still in tact- no holes. I emailed the company with my disappointment . All I got was a condescending “ good job on running your first marathon” and an offer for 10% off my next purchase. This was after I took about five different pictures of ; the tread, the heel, the ripped toe, and the tag……and had to resend a few times as the pictures “weren’t clear”. I sent them the purchase date, which was within the year too. They declined to stand behind their product. I talked to friends and was surprised to discover that over the last few years, SO many people have had THE SAME issue with these shoes and this company- cheap material, doesn’t stand up to regular wear and tear ( non of them were running marathons) and a company that refuses to stand my it’s product. Avoid buying anything ASICS. They are cheaply made!

The outcome of my complaint was totally unacceptable. The running shoes which I wore for three months were starting to split in several places, both sides of one shoe and also the top of the shoe started splitting. I only use them for walking, the rest of the shoe look brand new. They are only fit for the bin. ASICS offered 10% off another pair, no more ASICS for me. The customer service was abysmal.

Utterly awful company - my shoes weren't shipped for over 3 weeks, they lost part of my order which never arrived and I had to jump through hoops to get a refund for the non-existent shoes. I can never contact anyone from customer services, and now I've returned the whole order and my refund is well over due and not in my bank account - DO NOT BUY!

I have been a loyal ASICS customer for years and have walked hundreds of miles in doctor-recommended Gel-Kayano models, from the 27 through the 32, without any issues. Five days ago, I purchased a pair of Gel-Kayano 33 shoes for $184 and, after walking only five miles, began experiencing significant foot pain that I had never encountered with previous versions of this shoe.

My purpose in reaching out is to seek a fair resolution and to express my disappointment with how this situation was handled. When I returned to the San Clemente Outlet store to request an exchange, I was told by the store manager that the shoes were more than slightly worn and therefore could not be exchanged. I was also discouraged by the response from the online customer service representative, who criticized me for not knowing the differences between the Gel-Kayano 32 and 33 models rather than addressing my concerns.

As a long-time customer who has consistently trusted and invested in ASICS products, I expected a more customer-focused approach and a willingness to stand behind a product that caused discomfort almost immediately. I am requesting that ASICS review this situation and work with me toward a reasonable solution that reflects the quality and customer service standards I have come to expect from your brand.

Did not ship as stated in 1-3 , estimated shipping after order 10 days! Cannot get hold of anyone apart from a chatbot which keeps saying the same thing over & over. Will be cancelling the order as it will not arrive in time now. Update, they are refusing to cancel the order even though it has not been dispatched and is still processing, they are now ignoring emails and not responding.

Really poor. Paid £200 for a pair of Superblast 3 ordered off the website, and 24 hours before they're due to be delivered I get an email saying the order had been cancelled with no explanation given. They were showing as in stock when I ordered. Their "AI Agent" is an absolute waste of time and simply says the same thing over and over again. Will not buy from them again.

They didn't process my order for two weeks. I tried to cancel three days ago and haven't received any information or reply. All complaints and questions are answered by a terrible "AI" that only answers what you can read on the website. Even the e-mails are AI-generated. Never buy from here, they can't even respect customers enough to answer their questions.

worst company ever, I order a pair of trainer never deliver, I write 5 different email never get a single reply,
4 weeks later, I write to cancel my order, This time they reply and lie to me said the package is lost, I know the lied because yodel said package never their system, I will never buy anything from Asics again.

Order not being shipped for days no updates nearly impossible to contact customer service other than an automated chat bot!

I ordered four pairs of shoes online and received a confirmation email, but it is now six days past the expected delivery date and my order has still not arrived.
I have found it extremely difficult to contact customer service. There is no clear email address available, and the only support option on the official website appears to be a 24/7 AI chatbot, which has been unable to resolve my issue. I have not been able to speak to a real person or get any meaningful assistance.
I am very disappointed with the service and currently have no clear way to request a refund or obtain an update on my order. This has been the worst online shopping experience I have had, and I expected much better customer support from ASICS

The company claims to offer a one-year limited warranty to replace shoes that have a manufacturer defect yet they refuse to replace the shoe that has a manufacturer defect within that year. I've been wearing these Asics gel nimbus 27, I bought on Black Friday for $112 very lightly, mostly a day or two over the weekend for a couple hours each day to run errands in, such as grocery store or going out to eat somewhere, I mainly wear my Hoka Bondie 9s for working in and my oofoo slides around the house and for other errands in the warmer weather. About 3 weeks ago I switched to using the asics full time mon-thur for work approx 9 hours a day, in a dental office, only because they match my new dress code color and my hokas do not. In the 3 weeks I've been wearing these shoes not even making 6,000 steps a day, the fabric on top has started to separate in a clear straight line, straight across the top of the shoe. Not a tear, not a snag, not a hole. But A clear odd separation in the fabric, almost like a box cutter went across it. And it's only presented since I started wearing them daily. Filled out the form, sent the photos. They are claiming this is just normal wear and tear. These shoes are made for heavy use such as running and should certainly be able to hold up to casual light use. I've maybe worn them a total of 90 days since purchased. I have never had this happen to any shoe, not even the cheap $30 Walmart shoes I used to wear. My hokas have lasted 2 years of 4 days a week use and are still in great condition, just a little dirty. The company is refusing to acknowledge that this is a stitching defect and refusing to honor the warranty that they sell these overpriced shoes with. I will not be giving them my business and I will be telling everybody I know not to waste their money. These weren't cheap, but I guess paying the extra 50 bucks for a better quality shoe that's going to last is the way to go.

Ordered new trainers from asics, after a few days I had an email saying the cancelled it due to not having the trainers and still 5 days later I’m still waiting for my refund! Tried to call, waited 15 mins to connect just for someone to hang up on me and did not try to call me back! Will not be using asics again in future!

Never ever use this company again! If I could give it a zero rating I would. Order was shipped apparently 4 weeks ago contacted customer services via telephone no return call or email update. Numerous complaints and request for update no response received. In the process of putting a claim in with my credit card. DO NOT USE! Go to JD instead. Disgusting service and complete frauds

Case 04550403: They say ASICS stands for Anima Sana In Corpore Sano ("A Sound Mind in a Sound Body"), but contacting their support feels more like a test of mental sanity. 🧘‍♂️❌
Turns out reaching customer service is a marathon on its own - requiring patience, endless attempts, determination, and a high tolerance for failure. The only catch? After taking part in their advertised "90-Day Test", I ended up with no shoes and no money. 🏃‍♂️
Their "100% Satisfaction Guarantee"? That’s clearly reserved for ASICS - knowing 99% of customers will just give up when hitting a corporate brick wall.
Calling them is part of the obstacle race. Last week, their hotline played a vague recorded message saying "we can't be reached" and hung up on me. Phenomenal support! It matches their email policy perfectly: "No refund for you, because... reasons." 🤡
The facts: I returned shoes using ASICS' own shipping label. UPS confirms physical delivery to their warehouse on June 24th. Yet support flatly refuses to refund my 719 PLN because the parcel was "not located in their network" and closed the case with a bold "you're free to take any measure". Translation: "We lost your package on our own floor, now go away."
To top off this masterpiece of customer care, they told me to lodge a claim with UPS - knowing full well ASICS is the account owner and the ONLY party legally allowed to file it.
Bravo, ASICS! Truly a 10/10 business model. Chargeback and ECC-Net complaints are filed. 👟📉

Asics Uk don't have human costumer service. After purchased products from Asics uk my stuff never got shipped to me .Shipped deadline passed, but it wasn't any updates or explanation why order never get shipped. Tried to phone costumer service but couldn't get through because line is down for maintenance. On chat, Ai keep saying that complain is logged. But no reply from customer service or refund.