United Kingdom
Review of ASICS
Utterly awful company - my shoes weren't shipped for over 3 weeks, they lost part of my order which never arrived and I had to jump through hoops to get a refund for the non-existent shoes. I can never contact anyone from customer services, and now I've returned the whole order and my refund is well over due and not in my bank account - DO NOT BUY!
Review of Nobody's Child
Their customer service is fantastic - very quick to respond and resolve the issue. I had two faulty items unfortunately, one I accepted a partial refund to fix it the other I returned for a full refund. RJ was so helpful and also resolved an issue with the refund amount promptly.
I have a few things from Nobody’s Child - while the clothes can sometimes be hit or miss, their customer service is always a hit!
Review of Boots
Utterly outraged and disappointed with Boots’ customer service. They sent me the wrong product and are making me pay for the consequences! I called the customer service team, who told me I need to go to a store (despite that not being the law). I tried to exchange it in store but was told that’s not possible! After calls and emails I am told they will not do anything - awful service, I won’t be shopping here again.
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Review of Vinted UK
Vinted is fine until something goes wrong (and it inevitably will).
Under contract law in England and Wales, if one person breaches the contract, they must put the other person back in the position they would have been in had the contract been correctly complied with.
If a seller sells something that is not as described/faulty etc, this is a breach of contract. The buyer should be able to either be refunded a bit to make the contract right or return it and get a full refund for free. VINTED DOES NOT DO THIS - they make THE BUYER PAY for return postage for THE SELLER'S BREACH! This completely contradicts English law. Obviously, the situation is different if you just want to return it because you change your mind/don't like it.
It is appalling that this is the case. Vinted is well known for sellers trying it on by selling unfit goods and either the buyer gives in and keeps it or the buyer pays for the postage to return, meaning the seller isn't in any worse position while the buyer is!
Review of Best of England | Travel Guides
Beautiful books! Bought three, all came really quickly. Also nice to be supporting a small business!