Nike Reviews 

Don’t buy from Nike.com purchased a Brunson shirt for my son at the end of June… never received shirt and still yet to receive e gift card refund have called multiple times horrible customer service

Why everyone hates nike? These guys made a big number of good pairs, especially last collections !

Nike didint process refund to me, and they don't allow customers to email their concerns no track, they only use Robots and rude athletes hide in the chat massages which generated more frustration to customers. Because they know they wont resolve issues timely after some messages keeping asking you about ID, phone number then they will shut you down and block the chat. I had to call customer service and wait and repeat same long questions they ask and they will tell to wait for 8 days, and I will have wait for they to ask their team and their team to ask more team to understand whats going one , and once they understood whats going on then they will email you ... . they want to me wait for them and contact them again This is the first time and last time time I buy things from Nike's only official Website, this experience is socking and very unfair and frustrating

Bad quality

I placed an order with Nike same order as a month ago same shoe different color. Unfortunately, the address was wrong don't know if it was me or them. Call and asked can they send the UPS driver the correct information and was told yes. Then after the address was changed I was told the package has to be returned and, then sent back out to the correct address. I asked could the package be held for pickup at the facility and yes was the first agent's response then no was the second agent's response due to security issues. Spare me the drama these shoes don't cost $60 dollars, what is security for? Lastly, refund may take 30 days or more according to when the shoes are returned. Nike needs to be placed on the "Suck Wall" for poor communication and business deals.

Iove everything about nike ✅
Quality and durability

Unfortunately my trainers got lost and although I received a refund, I clearly stated to them that I wanted the trainers and not a refund. They said the refund was to make good until the item is restocked, which to me says they’ll be dispatching again when back in stock. No all I got was an arrogant representative yelling to me what the email clearly states. It was ambiguous for sure but that is not the attitude I expect from customer service. I will no longer be using their products as there are plenty of other brands to choose from

Extremely poor quality and disappointing customer service

I’m extremely disappointed with the quality of Nike socks I purchased. After just one or two wears, the Nike Swoosh had already started to fray. The socks look so poorly made that they genuinely look almost fake.

I contacted Nike only a few weeks after purchasing them, when they were less than a month old, expecting a premium brand to take responsibility for a clear quality issue. Instead, Nike refused to refund or replace them.

I have since sent multiple emails, including photographic evidence clearly showing the damage, yet Nike have shown very little interest in resolving the issue. I have given them every opportunity to put this right, but unfortunately have been completely ignored/dismissed.

For a brand like Nike, I expect considerably better quality from a product that has barely been worn, and much better customer service when a genuine manufacturing/quality issue is raised.

I’m now leaving this review as a last resort because Nike have failed to resolve the matter directly. Very disappointing — both the product quality and the way my complaint has been handled.

I’ve always liked Nike and genuinely love their products, which makes this experience particularly disappointing.

I placed a large order worth a few hundred euros for delivery to a pickup point in Lisbon. SEUR marked the parcel as delivered/ready for collection, but I went to the pickup location twice and they confirmed that the package was neither in their system nor physically there. I also never received the usual SMS or email notification.

So there is clearly a serious issue with SEUR’s delivery and tracking. If they claim the parcel was delivered, there should be proof of who actually received it. I certainly did not.

I contacted Nike because I wanted them to locate and deliver my order, not because I wanted a refund. Nike initially said they would investigate with the carrier. Instead, I later received what appeared to be a generic response saying my refund request had been denied. Nike chat was equally unhelpful and could not explain what happened or provide proof of delivery.

I understand that companies have to protect themselves against fraudulent claims, but customers need protection too. SEUR appears to have lost or incorrectly delivered the parcel, while Nike has failed to properly resolve the problem with its delivery partner.

As the customer, I should not be the one left absorbing the loss when I paid for an order that was never handed over to me.

I’ve been a happy Nike customer and love their products, but this experience with Nike’s online store and SEUR delivery seriously makes me reconsider ordering from Nike online again.

I received the Chelsea kit Jessy i bought from your guys but it not my size, I have sent support message but no reply... This been 4 days now

Nike Mind recovery sandals are a scam. The nodes (Orange dots)fall out after limited use. DO NOT WASTE 95 PLUS DOLLARS ON THIS SLIDE. Nike will not help unless you have receipt even if new product. No option to upload picture.

My lightly worn black Nike polo shirt is loosing its Nike emblem after owning it for 6 months. These shirts are way too expensive for this to be happening in such a short period. I wish there were a way to get my money back 😡!

very poor service first time customer estimatged delivery day was given but nothing delivered the excuse was corurrier not picked up and that to wait another 48 hrs happy to take money but not fulfil the order its a joke WOULD NOT RECOMMEND just want to take money paid over 79.00 just getting fobed off with excuse after excuse

Having previously ordered from the website in the past many times with no issues, the last 3 times have been a complete nightmare. I ordered my sons trainers on 14/08/26, received an email confirmation and as I had chosen them to be delivered to a pickup point DPD had sent their confirmation too. The day of supposed delivery, I had an email saying they couldn’t be delivered and will try again. The next day I got another message saying they are being sent back to Nike as they couldn’t be delivered after many attempts. Spoke to Nike 3 times and they promised a replacement but I’m still waiting as of today 29/08/26. They are needed for next week as my son goes back to school. I won’t be ordering from here again, it is honestly a joke from start to finish ordering from here.

I have never seen a more unprofessional company.
Not at all customer friendly.

Better buy from better new brands like new balance and on.

Sold a defective product and defect was notified with pictures within 10 days of purchase.
Showroom agreed to this but nike customer support team asking for 10 more steps after sharing pictures like we are a thief.

I bought 2 brand new pairs 6 months apart at least and with in weeks of wearing them they would make a squeak to like a pop sound ever time I took a step. They will not return at store and Nike obviously won't do anything. WILL NOT BUY NIKE AGAIN

Nike.com is a joke ! I ordered shoes and they obviously do NOT have them in stock and they will NOT let me cancel the order ! You have 30 minutes after ordering to cancel ! How is any customer suppose to know that Nike doesn't have them but only sends you an email stating that there is a delay ! I was supposed to get the shoes 10 days ago and still NO update ! I will never buy from them again !! if I can give zero stars I would but no option for that

Do not buy from Nike Official! I ordered and paid for an item that was never delivered. When I contacted their customer service, they explicitly confirmed that they cannot solve the problem, even though they already charged me. It is completely unacceptable that a multi-billion dollar company pockets customers' money and refuses to take responsibility for missing deliveries. I am now forced to file a chargeback with my bank and report them to the consumer authorities. Horrible service, stay away!

I bought a pair of Nike SBs online that were the wrong size, so I decided to return them. The return process is absolutely horrible. I can't believe such a big reputable company can't get that together. They have you print out a shipping label and wrap a box and attach your shipping label and take it to a “carrier of your choice”. But by carrier of your choice, it has to be USPS. The shipping label was no good. It was an internal label for Nike, and I had to pay $20 to return a $70 pair of shoes and stand in the post office line for 30 mins. It was absolutely horrendous.