Stephen Bagatti

Unfortunately my trainers got lost and although I received a refund, I clearly stated to them that I wanted the trainers and not a refund. They said the refund was to make good until the item is restocked, which to me says they’ll be dispatching again when back in stock. No all I got was an arrogant representative yelling to me what the email clearly states. It was ambiguous for sure but that is not the attitude I expect from customer service. I will no longer be using their products as there are plenty of other brands to choose from

I went with BG air conditioning as although they were more expensive I thought they’d offer a superior service and good after sales care.

2 missed appointments and over 3 months later, they’ve now contacted me to say that they need to charge me an extra £600 to upgrade my electrics which are only 5 years old. This was to be the 3rd appointment around 4 months after the initial contact.

They use a subcontractor called Airways I think and it seems that the communication between them is awful as the right hand doesn’t know what the left hand is doing.

Unfortunately the £100 compensation didn’t cut it and I have gone elsewhere. I have a lot of BG type requirements coming up in the next 12-24 months such as full air con throughout the house, maybe a heat pump etc.. but definitely won’t be going anywhere near BG. I’ve also taken my energy elsewhere which I’ll also be doing with my businesses as soon as I can.

Check returns as they wouldn't cover mine

1 month on an I still don't have the promised £300 for my phone!

They said it has been sent and I've even had the confirmation email but alas no £.

You can't speak with anyone at customer services, no live web chat and any communication from their customer services takes days for a response. My last email from them was 1 week ago.

Beware and definitely shop around. Mazuma seem OK.

Nearly a month and my tablet still hasn't arrived. I've had no response from customer services so have opened a PayPal dispute. Wish I'd paid the extra and gone elsewhere.

UPDATE: NOW WELL OVER A MONTH AND STILL NO CONTACT FROM THEM AND NO PAD. THANKFULLY I PAID VIA PAYPAL AND HAVE OPENED A DISPUTE.

Because I use innersoles, buying footwear is always a bit difficult for me and having bought some trainers from these guys before without hassle, I thought I'd give them another go.

The trainers I ordered came up a bit small and they agreed to exchange them when I noticed there were located fairly close to me so they agreed I could come in to exchange.

What I didn't realise was that I went to their office / warehouse where they don't normally receive customers and not their shop but they promptly saw to me and did the exchange without a problem.

I now have my new trainers for my trip!

Highly recommended.

I purchased this by mistake as I don't have a blu ray player so then purchased a normal one so needed to return the blu ray version. They wanted to charge me postage for the return which surely should be an on cost for their business and regardless, one of the reasons I buy on line is because of the easy returns policy - generally.

Anyway, after various email going around in circles, I emailed a complaint around 3 weeks ago and I have heard nothing back.

I will never be using Play again as the only reason I buy on the internet is if I can return with no problem or charge - as many of their competitors like Amazon do.

Real shame as I've been using them for years but do be careful!!!