Gemma

Extremely poor quality and disappointing customer service

I’m extremely disappointed with the quality of Nike socks I purchased. After just one or two wears, the Nike Swoosh had already started to fray. The socks look so poorly made that they genuinely look almost fake.

I contacted Nike only a few weeks after purchasing them, when they were less than a month old, expecting a premium brand to take responsibility for a clear quality issue. Instead, Nike refused to refund or replace them.

I have since sent multiple emails, including photographic evidence clearly showing the damage, yet Nike have shown very little interest in resolving the issue. I have given them every opportunity to put this right, but unfortunately have been completely ignored/dismissed.

For a brand like Nike, I expect considerably better quality from a product that has barely been worn, and much better customer service when a genuine manufacturing/quality issue is raised.

I’m now leaving this review as a last resort because Nike have failed to resolve the matter directly. Very disappointing — both the product quality and the way my complaint has been handled.

I recently booked a spa day through SpaBreaks and was extremely disappointed with the experience that followed. Just a couple of days after making the booking, I found that the exact same spa day was available significantly cheaper when booked directly with the hotel.

I contacted SpaBreaks to see if they would offer any kind of price match, partial refund, or goodwill compensation, but they refused to match the price.

It’s very disappointing to pay extra for using a third-party booking service, only to find a significantly cheaper direct price shortly afterwards, with absolutely no flexibility offered.

Unfortunately, this experience has left me feeling let down, and I will not be booking through SpaBreaks again.

Save yourself the hassle and book direct.

We purchased a combohob about 2.5 years ago at the cost of nearly £2000. This has already been repaired once when it was 2 months outside warranty. Now there is a burning electrical smell and sparking noise coming from it about a year later. I have had to switch it off at the mains as i am worried it’s going to go on fire! When calling aeg they have told me I need to pay £169 for a repair. I think this is ridiculous for an appliance of this age.

I will never buy an aeg appliance again. You think they are a reliable reputable brand, but no.

Ordered a football shirt and shorts for my sons Christmas. This was included in a Black Friday sale so I got a good discount. Unfortunately the parcel seems to have been lost in transit. When I contacted jd today about this they told me the items were out of stock and they had to issue me a refund. I checked on the jd website and the football shirt is in fact in stock but back to full price. I asked if they could honour the Black Friday price and send me a new one out and they refused. Very bad customer service.

Ordered a pair of lelli kelly boots for my 4 year old. They keep sending me the wrong size. 4 times now I have been sent a size 4 instead of a kids 11. I’ve spent about an hour on the phone speaking to people to try and resolve this and their answer is just to order and try again and hope that it’s right. I have wasted so much of my own time now returning parcels and contacting very to try resolve the issue. It has really put me off after being a good customer with them for many years. I will be hesitant in placing anymore orders