Working with Punya has been an amazing experience. He really listens to you, he takes into consideration everything that you told him and even thinks beyond that and I feel like that’s what a really... See more
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Read verified reviews from ASAP Tickets customers to find out how we treat clients and deal with different situations or issues. Feel free to share your review about ASAP Tickets to help other travelers to make a well-thought-out purchase decision!
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1000 N West Street, Suite 1200, 19801, Wilmington, DE , United States
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Always their if you need them @ when you call even if nobody answers the phone they will call you right back
Pocholo is an exceptional travel agent with a strong dedication to providing the best service possible. He goes above and beyond to help his clients find the most affordable flight tickets and is always available to address any concerns or issues they may have. His main priority is ensuring his clients are satisfied with their booking and he will do everything in his power to make that happen. My next flight booking will definitely be with him
Nayara is a nice person and great professional, I can see an asset for your company.
I was very pleased to have her to advise me to buy my flight tickets.
Sincerely,
Maria Teresa Barragán.
Mel was patient and guided me through the process
He treated me better than family. Highly recommended!
Garrix made my experience exceed my expectations. I have travel agent for almost 25 years . First time I tried to find flight tickets with different company,
It was the best experience. I was able to save 100$. He kept reminding me about the trip and he was very gentle. Garrix did a great job!
I've used ASAP twice but will not use them again. It took me 3 hours on the phone with them to book my flights and they nickle and dime you with up charges and a tipping option (unclassy). They advertised my flights for $1005.00 but when all said and done it was $1496.00. I asked for the option to cancel my return flight if I wanted to and it would cost almost another $300.00. Also, be careful of the wording in their cancel/change options. After a long conversation with the supervisor I found out that I can only cancel the entire round trip, not just the return trip. It doesn't say that in the cancellation option. I call these guys a legit scam. You will have no problems getting and using your tickets but they will try real hard to scam you on the upsell that are misleading and nothing but a money grab. They will also send you a million "last chance" emails...🙄🙄🙄. You're better off to just go online and check 4 or 5 airlines yourself and book directly. Although the agent was great and friendly, I won't use them again...🤷♂️🤷♂️🤷♂️
My agent Wednes was so helpful and very friendly. She was so professional with her job. I will highly recommend her. thumbs up! Great agent!
I am writing this review to warn consumers about my experience with ASAP Tickets / International Travel Network (ITN).
During my booking process, the agent conducted the entire negotiation over WhatsApp voice calls totaling nearly an hour, verbally confirming my requested destination of Portland, Oregon (PDX). Relying on her explicit verbal confirmation, I completed the transaction via the quick-pay link she pushed directly in that chat.
The agency subsequently issued my ticket to the wrong state—Portland, Maine (PWM). This routing error forced me to pay out-of-pocket for expensive last-minute flights and emergency accommodations just to reach my actual destination in Oregon.
When I reached out to customer support with full evidence—including call duration logs and subsequent text messages from the same agent confirming the airport code "PDX"—ASAP Tickets refused to take responsibility. Their official excuse was that they "do not own or monitor their agents' WhatsApp numbers" and "do not have call recordings."
It is completely unacceptable for a travel agency to allow its sales representatives to conduct business through unmonitored channels and then shift the financial liability onto the client when a booking error occurs. This matter is currently under formal dispute with my bank and reported to the U.S. Department of Transportation (DOT).
Reply from ASAP Tickets
Excellent service by Kishor! Very helpful, professional, and responsive throughout the booking process. He made everything easy and stress-free. Highly recommended
Reply from ASAP Tickets
I’m very pleased with Banner. The one who assisted us to rebooked out flight yesterday. Thank you so much for your excellent customer service. I will definitely refer my other friends and relatives to purchase wit Asap Tickets.
Reply from ASAP Tickets
am very grateful for Mr. Villalva's attention; he was very kind, especially with his patience, which many lack. Thank you very much.
Reply from ASAP Tickets
Kilver was very patient in guiding me with a smile. How i wish every agent is like him
Reply from ASAP Tickets
**1/5 stars — Avoid this agency**
I had a terrible experience with ASAP Tickets. When I needed help, they seemed responsive at first, but in reality they stalled every call and dragged out the process until I ended up missing my flight. When it came time to sort out a refund or rebooking, they made it as difficult as possible — constantly deflecting and delaying.
The real problem is that once you book through them, you lose direct access to the airline. Your money and your booking are tied to the agency, not the airline itself, so if anything goes wrong, you're stuck negotiating with ASAP Tickets instead of dealing with the airline's customer service directly. That puts all the control in their hands, and they use it against you.
Do yourself a favor and book directly with the airline, or use an agency with a proven track record of standing behind their customers when problems come up. This one left me stranded and out of pocket. Don't fall into trap
Reply from ASAP Tickets
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