JustFly Reviews 

202,519
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 7,295 reviews, reviewers had a great experience with this company. Customers frequently praised the website's ease of use and the straightforward booking process, making their experience seamless. Many people found competitive and affordable prices, often securing better rates than direct airline bookings and appreciating price alerts. Conversely, some people felt confused by baggage selection and encountered unexpected charges or hidden fees, impacting their final price perception. Other reviewers mentioned booking issues, including unexpected cancellations, difficulties printing tickets, or strict time limits for entering traveler information.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it fast, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with many praising affordable air tickets and... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as seamless, easy, and... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with many finding the process easy and... See more

Service

Customers had ambiguous experiences with service, with some praising it as easy, effortless, and a great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The baggage selection was confusing -- if we put down 1 bag, it appears we are getting charge automatically for 2 bags because 2 people are flying. We only take one bag . . . how much is the carry on... See more

Rated 4 out of 5 stars

The website was easy to use and the price for my airfare couldn't be beat by others. I did try to call the customer service number to see if I could get a better price than the website offered, but... See more

Rated 4 out of 5 stars

This is my first time buying airline tickets. I did not know what to expect, but it was kinda easy to go in and read and follow steps and a little help from my cousin who does flying.

Rated 4 out of 5 stars

calling then when u buy a ticket the price is high than online. online, u cannot buy your ticket at night only in the morning.


Company details

  1. Flights Search Site
  2. Travel Agency

Written by the company

JustFly was created by a team of technological experts with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low cost tickets efficiently in a user-friendly environment. We have partnered with over 400 airlines to deliver the best prices possible to our customers. Our team of travel agents is ready to assist you on the phone you can rest assured we're with you every step of the way to make sure your vacation is flawless.


Contact info

4.1

Great

TrustScore 4 out of 5

203K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.1

All reviews

(202,519)

7,326 reviews in the last 12 months

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Rated 5 out of 5 stars

Peace of Mind

The gentleman I spoke to was extremely helpful and knowledgeable. He looked at all the details and different options to find us the best deal. I purchased our trip with peace of mind. We're very excited to travel the world. Thank you Justfly!

21 July 2026
Rated 5 out of 5 stars

Making flight reservations

I actually purchased tickets for my dad and it was easy to make the reservations and find the flights I needed.
I needed a specific timeframe for him to fly and a specific airport for a short layover.

16 July 2026
Rated 4 out of 5 stars

Complaint

I bought insurance that is supposed to cover if I want to cancel or move the date. I received an e-mail saying that I did not buy it. So what did I buy? It has about 4 different insurances. When trying to choose the seat on the plane, the value is exaggerated. More than $100 dollars and it also says that it is not guaranteed. that maybe the airline will give me another chair. I call by phone and ask for the option in Spanish that the system says is dialing No. 9. He pressed it and says that they only speak French and English.?.

19 July 2026

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