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JustFly Reviews 

203,642
•
TrustScore 4 out of 5

4.1

Flights Search Site
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Review summary

Created with AI, based on recent reviews

Considering 7,478 reviews, reviewers had a great experience with this company. Customers consistently state that the platform is easy to navigate, offering a very straightforward way to complete online reservations quickly. Travelers also appreciate finding reasonable ticket fares alongside a comprehensive list of different flight options to choose from. However, some people mentioned unexpected price changes or expensive baggage fees that were only revealed after completing the purchase. A few reviewers also noted frustrating situations where selected flights suddenly became unavailable right when they tried to pay. Others shared concerns about missing confirmation emails and difficulties when trying to get help from support agents.

What people talk about most

Booking process

Consumers find booking process to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Price

Clients share ambiguous opinions on price, as experiences vary significantly among consumers. Many reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the clear, straightforward, and... See more

Website

Users describe ambiguous interactions with website features, with many praising the easy navigation,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express immense satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always get what I need. Except last international flights, in Oct. 2025, My flights was included with 2 check in luggages, but when I came to airport, Amrican Airlines charged me $100. extra for 1 lug... See more

Rated 4 out of 5 stars

I'm a 74 year old widower and I have never booked a flight. My wife took care of all travel booking. I was nervous that I might stuff up my travel flights. However I was pleasantly surprised how simpl... See more

Rated 4 out of 5 stars

The online reservation process was very good! I wanted to book by phone with a live agent but no one ever picked up after two attempts. Otherwise, it was a simple online process.

Rated 4 out of 5 stars

there were quite a few options for flights. I just wish the airlines had some nonstop flights as there is a lot of wasted time. It also took me a long time to figure out the seating for the 4 flights... See more

Company details

  1. Flights Search Site
  2. Travel Agency

Written by the company

JustFly was created by a team of technological experts with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low cost tickets efficiently in a user-friendly environment. We have partnered with over 400 airlines to deliver the best prices possible to our customers. Our team of travel agents is ready to assist you on the phone you can rest assured we're with you every step of the way to make sure your vacation is flawless.

Contact info

4.1

Great

TrustScore 4 out of 5

204K reviews

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Asks customers to review

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4.1

All reviews

(203,642)

7,273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Very questionable quality

I detest the time clock on which you have to purchase. Also, the software for setting up passenger 1 seating versus that passenger 2 -- you can't back to passenger 1 often because the system forces you into selecting for passenger 2's seat. Didn't like the fact that the system did not accept my credit card after I hit the submit button twice and no processing occurred. There was no change to my credit card info either, so that doesn't explain the glitch.

7 September 2026
Rated 5 out of 5 stars

Some of the best options for flights online

I've used JustFly several times because of the options and prices that I've found. Usually from site to site the prices/options are the same, but if there is a hidden gem of a flight for the trip I'm planning, chances are I'll end up finding it on JustFly.

4 February 2026
Rated 3 out of 5 stars

Price originally quoted was not price…

Price originally quoted was not price paid, as we were charged for each seat selection, even though we paid for Business seats. This is a bit misleading in my estimation. Price was pretty good, until that was added to the price.

6 September 2026
Rated 1 out of 5 stars

It is never was provided lower price…

It is never was provided lower price $617 - several times I was booking but it is said that is not available - this is why I finally accepted $823 price, which is more than $200 higher compared the price what was originally proposed.
your site is partially scam because it is making customers accept price what is not willing to pay.

7 September 2026
Rated 5 out of 5 stars

Love!

I wasn’t sure about this site because I had not used it before but they did great! I had literally NO issues with booking or traveling. I will use them again!

28 August 2026

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