Arriva Reviews 

Would not let my carer on for free as per the back of my bus pass disability card and was rude 9:48 service from Tunbridge wells station

Very bad service and always not on time.

Absolutely shitty service with so rude drivers seems like we are in a third world country. Highly not recommended. Terrible service terrible staff and overly priced. It’s a scam big time

Where do i even start, from trains and busses not being on time and being overcrowded to them charging you 45 euro's for a trip that's less then 10 minutes and usually costs 1,89. When i try to get reimbursed the website tells me that i jave not entered the region i have travelled in..( put in all the info they needed but hey, who am i?)
Not even to begin about their even worse customer service which you almost can't reach even after waiting in line for almost 15 minutes. Disgusting.

So how are we gonna fix this and give me my due money back Arriva?

What a bad working company... I understand that things can happen, trains are cancelled but the way you treat your customers is scandalous. I am taking trains from Leeuwarden to Groningen with you. There is a storing that already last 3rd day and you still haven't fix it. You show on the app that trains will be running and then on the last moment cancel it so I am late to work (If I would have known I would take another option!!!). And of course you provide no buses even if this freaking 3rd day of the storing. I am speachless how bad this is managed.

Horrible. The bus was supposed to go a few more stations but because there was only 3 of us left he was lying and said this was the final station and dropped us off.

I just want to inform all the skeptical people how the "free gifts" work. First the cruise voucher 5days 4 nights mexico or bahamas. They want a 50.00 fee to register your voucher, then you have to pay port fees and taxes which are inflated. They want 517.00 per couple for that and this is a basic interior cabin group A1. (Think Titanic third class) So now we are almost at 570 for a couple. You can go the same amount of time in a B1 interior on MSC for 431.60 in a cabin one step above the A 1. Royal Caribbean is 536.00. that is not using any previous cruiser discounts age discounts or state of residency. So you are paying for it. Now lets talk this 100 "gift card" they give you to use at any listed vendor you choose. Yes there are lots of them, but your 100 does not buy gift cards, it gives you a discount of any where from 5% to 15% when you purchase a gift card. So your 100 gift card buy coupons. So if you are looking for a free gift, don't bother watching the webinar. You won't get a free gift but you do lose 45 minutes to an hour of time you can never get back!

Grubbenvorst most often poorly handled after a while or not at all No. 88 15,26 He arrived 20 minutes late and I missed an important train for me.😡

In a wagon in which I’m not alone, they only ask for the ticket confirmation to people that don’t look naturally Dutch. This looks to me clearly racist.

This is ridiculous how am supposed go to place with the bus coming over 40 minutes late and this will be fine if it was in a regular thing this is five days a week every day it’s ridiculous and I’ve had enough. I need to go home on time. I need to go to work on time, fix it.

Today i saw an man in an wheelchair who was missing an leg couldnt pay hes ticket , so the ticket checker instead of helping him he just choose to humiliate him in front of everyone in the train, the poor man was crying and apologizing at the same time but the controller kept on going , only in the moment i offered to pay the man's fare , the controller said " its fine , i will let him pass this time" after all that humiliation and degradation.
Thats Arriva for you people , they only only care about profits and not people, especially after failing to offer proper transport for people from Maastricht to Liege and the moment that they do , they harras disabled people.
Incident happened on route:
Maastricht-Liege
Departure time: 21:49-22:16 ( exact time may vary due to +10 minutes departure time , typical Arriva)
Disgusting company whom lack basic respect for humanity .

Awful internal decisions made by the leadership.
They are working on the road in sittard so they decided to cut 1 of the 2 lines. The other line is done with a small 8 persons bus where sometimes people cannot board because its too full and have to walk ot wait another half hour.

Same in stein where I work. There is a pendlebus driving till 7 pm. After that you have to walk from stein to elsloo. My job ends at 8pm so i am forced to walk 40 minutes because of their refusal to put a bus in after 7 pm.

Its like they want to cut cost which has a negative impact on the travelers.

The vlinderbus is already on station in sittard with a driver in it but they will let you stand in the cold until they have one minute left until they finally drive to you and pick you up. I can stand the cold but there are small children.

I use the 110 service from Tamworth to Birmingham.
On the whole 8 out of 10 drivers are very good, helful and courtious.
However on two occasions recently I have terrible experiences.
The first experience i put my arm out for the 110 bus to stop on my way to Tamworth. The bus did not stop in braod daylight.
I got the next bus and the previous bus was still at the terminus, so I got on the bus and asked the driver why he didnt stop. I got a mouthful of of abuse some of it in what seemed to be arabic. My partner asked the driver for his number. He refused, so she tried to take his picture on her phone. He jumped up and down making gestures with his hands and told us both to get off his bus using inappropriate launguage. I immediatly went to the local bus station to put in a complaint and was told to complain online which I did. However I was told I would not recieve any feedback to my complaint so it was futile.
My second occasion was last week. Myself and my partner who is partially disabled were about 50 yards from the bus stop and the bus was coming. Again it was daylight. I put my arm out so the driver knew we was trying to get the bus. There were two ladies waiting at the bus stop. I ran to the bus, my partner who walks with a stick hobbled along. the two ladies got on the bus, i went to get on ond the driver shut the doores in my face. I banged the doors and he waved his arm and drove off.
So I had to get an uber taxi as my partner had a doctors appointment.
And the Government want us to use public trnsport? Not for me ever again! I will use my car and polute the planet!
Thank you Arriva you are a rubish service who do nothing when customers compain.
Reading your reviews you are rushish!

On 3./4. September 2025 16.13 o'clock in rabac at the roundabout above the Plaza maslinca the Bus was Not comming, but it was possible to buy a Ticket at your Page! We 5 adults and 4 children and next day around 10 people we're waiting for Bus. In labin you Had still and only a plan made from paper!
In labin I heard from other tourists not comming Bus isues.
This Not Acceptable.

Arrived after a long journey in Heerlen on 10 Sept at 18:41 in Heerlen, had to switch to Arrive train to Aachen for 18:48. Was in time on perron 1 where it was announced that the train to Aachen leaves at 18:48. Standing right under the announcement board together with other passengers. Suddenly a train which stood at leadt 50m away with the sign Maastricht on the vaggon switches sign to Aachen and passes in speed all passengers without picking us up. There was an Arriva employee there, who didn’t say anything. When I complained he told me I should have known it was the far-away train to take. Incredible poor service. I will avoid from now on this company as much ad possible.

+/- 40 minutes late both ways between Split and Trogir, very unreliable, would absolutely not book here again

In October 2014, while on my way to retrieve the wallet I had lost at the Arriva station platform, I was issued a fine despite presenting proof of the situation and repeatedly explaining that I would settle my fare immediately upon recovering my wallet. Unfortunately, instead of understanding, I was met with a rude response: “We don’t care.”

This experience left me deeply disappointed. I have since retained my fine receipt (#1795141738003257) as a reminder of the incident and have shared my story with those around me as an example of the company’s lack of empathy and customer care. From that day forward, I decided never again to choose or recommend Arriva’s services.

Do not use this company’s bus services. We booked a bus from groningen to leer. Bus driver said that the bus was overbooked and didn’t let us in even though we were on time.

We had to take an uber to leer so that we managed to get to the connecting train. Arriva will not give us any refund for the uber ride.

Arriva , once again, is employing drivers on route 724 from Heathrow to Harlow where they don’t know the locations on route. I wanted to travel to Chiswell Green , today, Wednesday 13th August , from North Watford Library, but the driver did not know where Chiswell Green is. This example sums up Arriva, hopeless, tired old buses not fit for purpose, timetables not adhered to, the few buses that do run are packed , and now to top it all, bus drivers don’t know where they are going. How sad and depressing that Watford’s local bus services have come to this.