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Østre Alle 102, Box 2801,, 9000, Aalborg, Denmark
4.4
97 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Hi, I bought a solar shower since my old one started to leak. The Arebos one is much better than the two I have had before. The installation package is complete and all parts fit together perfectly. I had some trouble to install the main parts together but got immediate support from their customer service. No doubt that they deserve 5 stars.
Perfect contact with customer service. After some problems we faund good solution for Everyone ...Big thanks for person from support
Reply from AREBOS DK
Hej Mateusz
Thank you so much for your kind feedback!
We’re very happy to hear that you had a positive experience with our customer service. Even though there were some challenges along the way, we’re glad we could find a solution that worked well for everyone.
A big thank you from our support team as well ,we truly appreciate your trust and patience.
If you have any further questions, you are always welcome to contact us.
Kind Regards
Arebos
Nesli
Bought solar shower on December 9 for €103.59 + €24.90 shipping. It fell and the bottom/lower part broke. They sold me a new one for €47.12 + €16.75 shipping, so I didn't have to pay for a full new one.
Update (03/23/2025): They're now charging me €53.97 for 2 small plastic pieces and a couple of small rubber sealing rings + €17.50 for shipping them within warranty.
Update (08/22/2025): It fell and broke again. Spent €170.76 on replacements. Hired a professional to install it. He concluded the provided screws were too short for the provided studs (the studs are ~5 cm but the screws are ~2.5 cm, so they never reach the bottom and remain lose). Complained on August 7. Arebos claimed the one-year liability period had already expired and the screws magically shrunk multiple centimeters due to product misuse and refused to compensate anything.
Update (09/01/2025): They finally agreed to refund after I initiated legal action.
Update (09/10/2025): I received the refund.
So i did buy for the first time something from them and i haved the badluck to arrive compleatty destroyed in transit,i think.
They did answear pretty fast on my email,srnd them all the info s and pictures and they decide to replace the product.
So i can tell you that they desrrve 5* +.
Thank you :)
Reply from AREBOS DK
Hi Robert
Thank you so much for your kind review!
We’re really sorry your order arrived damaged, but we’re happy we could sort it out quickly with a replacement.
Your 5-star feedback means a lot to us, and we truly appreciate you giving us the chance to make things right.
We hope you enjoy your product and look forward to helping you again in the future.
Best regards,
AREBOS Customer Service
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