Arebos Reviews 

Like all the other story's my purchase was supposed to have been delivered by now. I have emailed the info inbox and chat no reply. I have been tracking My purchase that has been sat In Germany since clearing customs or in transit to final destination which means nothing!! They have a very poor customer service you can tell just by reading other comments.

I really don't want to give a 1 star I'd rather not give any I received my hot tub on the 11th off August by the 13th it stopped working ever since I have sent numerous emails which have never been answered the phones are a waste off time you get a lady on who only speaks in German and the other number is a total waste off time I would love to hear from someone so I could get a Address to send the tub back to you can't any response

Absolutely 100% happy with my hot tub purchase. Was quite apprehensive about ordering as some of the negative reviews were slight cause for concern, and nearly stopped me from purchasing. From the moment the order was shipped, I received the tracking number, then using the DPD App, I was able to follow the journey of my order, and received it, one day earlier than the predicted delivery day. It’s up, and running beautifully . Thank you Arebos, very happy and satisfied customer here.

customer service non existent , sent loads of emails, no reply, parcel has not arrived, it keeps saying the same msg on dhl. scam of a company. as you can see, they are quick enough to reply to my review but not reply to one of my 5 emails i have sent them, really annoyed and angry at this company

Useless company
Useless customer services
Bad management
Stay away
Update
We are still awaiting one parcel from February, we have not received this and you have not been in touch it’s always us chasing you, and to ask us to take the review down is just unprofessional

End of 2022 I bought an Arebos 3T hydraulic car jack. Two years later the jack started leaking hydraulic fluid. I asked the company for seal ring replacements. arebos.com answered, they do not keep spare parts for this model and they are NOT ALLOWED providing third party vendors.

Result: Bought a product that turns into ~35 Kg crap metal after three years.

Still waiting to hear from Arebos UK.
I purchased a new 6 person hot tub on the 4th January.
Swift payment and receipt statng i had purchased it.
A reference number came a day later as i tried to find out a delivery date. 3 days later still none the wiser.
No info on app, tried to call the customer service number, was an answer machine in German.
No use to me.
Sent them an email. No reply. No contact at all until i gave a 1 star rating here last week.
An Arebos rep messaged back and said someone would be in touch.
Noone has been in touch to date.
The refrence number for dpd takes me to a very basic information page.
It looks like it has come from Germany and has been in transit and on its way to its destination now for 3 days.... No other information. Very very dissapointed. My son keeps asking me on a daily basis when it will be up amd running so he csn arrange friends over.
I have zero information for him.

If anyone from Arebos reads this i would like someone to contact me.

Thanks

Scott

Once i mnaged to get another phone number, not the one given on the Arebos app. I managed to speak to a woman who ws very helpful and got me more info that i had. She said it was on dpd's end and Not Arebos so i am upping my initial star to 3 on this edit.

The webpage is not very good in my opinion either.

Scott

To be fair & honest, I was angry & disappointed at first, as many of the components of my order were missing from the package. It should be noted that the package was damaged & they could have easily fallen out, but that didn't stop me sending an angry email! I received a polite reply from Zehri Avci & it was refreshing to get such outstanding customer service. The missing parts were dispatched without delay & without any unnecessary questioning. Now assembled, the pool cover winding reel I purchased has proven to be an item of exceptional quality, very thoughtfully designed, tough components & feeling like it will offer decades of reliable service. Very pleased indeed!

Numerous reviews saying the exact same thing as we have experienced!!!!
We placed an order and was asked to
Make payment which we did using faster payment…. weeks have passed and they are still claiming “we haven’t received payment” when we have sent numerous proof of payments to the company. No refund no goods nothing customer service via email and phone call has been absolutely terrible. AVOID AT ALL COSTS YOU WILL BE OUT OF POCKET!! WE have had to log as a fraud case and after asking to speak to managers we get told it will be resolved!

Update: we have already provided all the payment details, proof of receipt ect every time to which we get a reply saying you cannot locate our payment. Order number ect and payment details match to what you provided. No one is chasing this up… it’s been weeks since we made payment this should have been allocated by now. “Resolve the matter immediately” yet it’s been weeks of providing you proof and we’ve had no help apart from saying to wait!

Good quality
On time delivery no complications

I received my item (a 2 plate hob) plugged it in and no power was present so could not use the item after several emails back and forth they tell me it was our fault and they cannot replace or refund hence I have paid for an item which I will never be able to use.
Terrible service!!!

Ordered a Hot tub and got sent a industrial demolition hammer.

Don't bother wasting your time with this company!

Bought the 6 seater hot tub via on buy. Came and wouldn't heat up. Keeps cutting out. Terrible quality. Packages come from Germany and the box was in horrendous condition when arrived so it's been flung about something awful in transit. Reached out to the company and no reply. I'll update this depending on the outcome.

Awful company. According to them DPD say my address is "undeliverable"!
I worked for them up until last year, they deliver THOUSANDS of parcels per day to my location.

Absolutely ridiculous m

I bought my first set of Arebos suitcases in 2022, and they have been amazing. A little story: In April 2024, while traveling, one of my suitcases (76cm) accidentally fell between the train and the tracks. I was worried it would be broken, but to my surprise, it only had a few small scratches. The pulling handle was slightly bent, but that didn’t affect my experience. I got a new set this year because I trust the craftsmanship behind them. I love these suitcases and would 100% recommend them!

Good quality, fast delivery 👍

Super support. Gute Qualitaet.

First of all the package arrived destroyed, and the item either not as described or there is a part in the seat missed. Tried to make a return since few days, I go to website and I fill everything and then it says done, but I get no label for the return not by mail or anywhere else.

Bought solar shower on December 9 for €103.59 + €24.90 shipping. It fell and the bottom/lower part broke. They sold me a new one for €47.12 + €16.75 shipping, so I didn't have to pay for a full new one.

Update (03/23/2025): They're now charging me €53.97 for 2 small plastic pieces and a couple of small rubber sealing rings + €17.50 for shipping them within warranty.

Update (08/22/2025): It fell and broke again. Spent €170.76 on replacements. Hired a professional to install it. He concluded the provided screws were too short for the provided studs (the studs are ~5 cm but the screws are ~2.5 cm, so they never reach the bottom and remain lose). Complained on August 7. Arebos claimed the one-year liability period had already expired and the screws magically shrunk multiple centimeters due to product misuse and refused to compensate anything.

Update (09/01/2025): They finally agreed to refund after I initiated legal action.

Update (09/10/2025): I received the refund.