AXA Deutschland Reviews 

Scam! I have had insurance with Axa for a year. I have asked them to terminate my contract, filling out the official form on their website. I have contacted them, all their emails and forms. I have never received an answer in months, never heard back from them, yet they kept charging me.

It was Very good

An absolute disappointment and a serious warning to everyone!
For years, I’ve been paying high premiums for what is supposed to be “premium insurance,” trusting that I would be properly protected in the event of any damage. Unfortunately, this trust was completely misplaced.

After a water leak in the basement, the insurance company sent its own expert, who clearly stated that the flooring and wall panels had to be removed immediately.
The company hired by the insurer did indeed remove everything — but left the place destroyed, with no repairs or restoration whatsoever.

Weeks later came the biggest shock: a bill for €2,700 that I was asked to pay out of my own pocket — even though I was not at fault, and everything was done strictly according to the insurer’s own instructions!

For me, this behavior from a company that claims to be “reliable” is the height of unprofessionalism, unfairness, and a blatant abuse of customers’ trust.

They are not there when you need something, only available on the moment you have to pay (very expensive by the way), never making a better offer of course, but yes more expensive. Went from payin 800 euros to 1200, no accidents or any single problem to the insurance. Now I am trying to cancel it because I move abroad, and they don't cover abroad, and nobody is answering calls/emails, and my agent is completely ignoring me...

What to do? In advance, don't go with AXA

I have put a claim in, complained and still nothing. Shocking. I’m taking it to the ombudsman.

There is no 0 star rating they don’t even deserve 1 star.
I have been customer for almost 8 years having private liability insurance (Privat Haftpflichtversicherung) with this company. I moved out of rented apartment and had to pay to landlord for damage caused to floor.
Such a classic claim they denied stating I had provided false information.
My insurance agent and me tried following up in various ways but customer care is almost not reachable. They had never contacted me to asking for any additional information simply they denied the claim.
So forget about millions in sum assured they can’t even pay you back what you paid them as an insurance premium.
Simply this company is a fraud looting customers in the name of insurance.

I replaced the windshield and for that I had to pay an insurance fee of 442e, they are rude, I submitted a request to change the insurance

No English no help... this company avoid it...
I spoke to a employee of your company and she said with an aggravated voice that only German sprechen... I wanted info to insure my car as I am new in this country but that was wrong I have the phone I called and the date you can find with wich lady I spoke.
If you want and can help me please call me here +31 622521787

I just cancelled all house insurance contracts with AXA after two years. The company is very bad. More than six months of emails to repair a small damage in my house without a reply. Please do not consider it at all for any insurance service. My house in 38165 Lehre.

Update after AXA reply:
this is my case without action for six months.
Schadennummer

I wrote it here to confirm my case. No response at all for six months. I pay 1000 euro for three insurances and finally AXA does not respect their customers.

Terrible service! I've been trying to register my medical insurance for a month, but I can't. I call the support service, but they can't answer any questions either. I'm very disappointed

29.11.2024
Your employees still haven't deigned to respond to my letter.

When should I expect feedback? It's been 4 days already, how many days should it take?

I have been waiting for 1 month just to receive one respond to a mail I sent. Not again. I'd go for some other alternative.

Just by letting me know why my "vertragsdaten" doesn't have my policy number. I mean the multipaged document have atleast 5 mentions of my account number from which you're debiting the money from, but not even one mention of the vertrags number?

I wanted to insure my classic car, unfortunatelly, the site didn't accept my German phone number. What a shame

I am still trying to figure out if this company is a scam or their service is that terrible. I cannot work due to an illness and I had a running contract „Berufsunfähigkeit Versicherung“ so I put in a claim and submitted necessary paper work on the 23 rd of October. In November I follow up with my Axa advisor to which he does not respond to any of my emails. I then email the Axa customer service team and they tell me they have no documentation. On the 1st of December I resubmit my documentation electronically. I ask for feedback and some level of accountability I once again get no response. On the 13th of Dec I then get a letter informing me that they are still waiting for my documentation from October to be submitted. I really don’t know if this is a stalling tactic or the level of service is just appalling. I would not recommend any product from Axa. All is well and running until you have to claim then all of a sudden communication stops.

I have been a customer with Axa for more than 20 years … I would like to cancel a contract I do not need anymore. On Sept 9 I sent them a note via their website, then I sent them a note after login into my account and finally another note a week ago … not a single answer to my request. Only automated emails that they have received my note … I am now considering to terminate all my contracts with wondering what will happen if I have a claim …

I have BMW X1 ( living in Germany) and using AXA insurance since 4 years, i wonder my yearly payment is more than the first year premium even though i never claimed in these four years and maintaining my car very well with less KM than the given 9000KM per year. This is worst experience , when i call customer service they say due yearly car accidents reports in Germany the premiums are increasing. i never got no claim bonus which is pity on me, now i would really want to change my car insurance. Very poor customer service and looting the customers with false information. very very bad choice for ever i took. Shame AXA...don't even try to retain your customers. Not willing to give 1 star also but no choice to write without 1 star.

AXA set me up to accuse me of a crime and order police to stop me and stalked me throughout Germany, but they refused to give me insurance.

2 years ago, I purchased a car in Germany with an export number plate for one month because I wasn't sure if I would need them for much longer, I decided to purchase another month of insurance number plates. As I wanted to travel around Europe, so I went to Konstanz where they provide car insurance and number plates for one month, but the office was closed and no one to assist me with the service, telling me that they were closed and that I should have called instead. I struggled because I don't know German and had to get people to speak on my behalf, but I still couldn't get an appointment to register my car for another month. I became stranded and had no idea what to do with the vehicle. On the following day, my insurance was expiring and car park advised me to try to find a convenient parking spot because you can't keep the car here while you look for a solution. I managed to find a place to park my car I went to the same insurance AXA insurance company and explained to them my situation and that I needed an additional month of coverage of car insurance, but they refused to provide me with any help or any type of information to where i can go or get help from. Instead, their employee took my information and reported me to the police, and a short time after, in Konstanz, Germany, a van with about 10 police officers approached me asking me to stop my car, they were aggressive, rude unhelpful, arrogant
They searched my entire car, my entire belongings, and asked me to sign a statement admitting that I had committed a crime, but they wouldn't tell me how or where I could obtain help or some type of direction to where I can go and get help. I refused to sign any documentation from them and argued that it was unjust, unfair to accuse me of a crime when the services were not being provided to me. They flatly refused to assist me with anything, they also took the license plate off my car. I left my car there and went to ask them again if they could give me another month of insurance; they responded, "Yes, we can come here tomorrow, and we get this resolved for you." I was able to get the insurance and plates
2 years later, In Karlsruhe Germany inside a train station when two armed policemen came up to me, pinched my top, and told me to stand up and said you are following us, Hurry up, stand up and come with us, I said where? He replied, pick up your bag quickly, or we will pick up your bag ourselves, we are going to one of our offices. I said at last can I have your name sir or your badge number, so I know who I am dealing with, and what have I done wrong? He said need to come to our office sign a paper, and then we will tell you and you don't need to know who we are, we are in control, and we can do anything we want ." I was under duress, but I didn't comply with their orders because I was kidnapped. I said
this false information and I refused to sign any documentation from them because I firmly believed that I have never committed a crime in my entire life, they ended up signing the documents themselves under my name, which is against the law when signing on someone else's signature, but they were desperate to get my signature. He then informed me that you committed a crime in Konstanz two years ago, and Konstanz are looking for you and needs your signature on a document.

Car insurance should never be mandatory, but voluntary for individuals to take extra precautions. If one does not want to take car insurance, it should be up to the individual whether they want to proceed with or without insurance at their own risk

After 1 month I want to brake the contract with AXA. Nr. 88331194471
I have decided already and will do after 11 more months. They did a mistake writing that I start with 177 000km and I wrote them 4 times to correct it on 187 000 but they were incompetent to do that. They also wrote that I will drive only 7 000km in my contract and I corrected them that it should be 15 000 and they sent me a new contract already tomorrow with 15 000km as yearly trip. Because they could charge me additional 40 euros for that.. But for 177 000 to move to 187 000 they do not want to do. I really hate you, you are the worst, puu.

AXA is either totally incompetent or they are scammers. Initially, they were quick to confirm that the event would be covered. However, upon receiving medical documentation, they started making excuses. After confronting them about it and translating some of the documents (since they apparently cannot read) they stopped replying altogether. It's been 2 weeks since the last email from them and they still haven't given any clear reply regarding why they are trying to reject the claim. Avoid them at all costs unless you want to spend a month on calls and writing emails without any response. In unlikely case they want to contact me: event # is 7123585018.

Really awful contact. No empathy