The women that was on the call was very helpful and nice, she understood exactly what I needed and treating me with great respect, she started the call and ended the call with a smile on her face, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please n... See more
Company replied
Spoke to Tracy on the phone and she was absolutely lovely. She helped me with my inquiry and provided further information to allow me to understand what was being discussed. She also answered any ques... See more
Company replied
Really clear instructions and talked me through what was going on- made everything easier for me as someone who doesn’t do this/ have never done this before
Company replied
Company details
About MyPolicy
Written by the company
It’s our job to help you prove to insurers that you’re a safe driver, and support you through your policy.
You will either have a Telematics Device installed by us or you will be sent one that you can install yourself. This will monitor how, when and where you drive. The safer you drive, the higher your score. It will also enable us to provide additional support if needed, like accident support and theft tracking
Limit your miles, lower your costs
The cost of your insurance is based on how far you usually drive. So if you limit your miles, you’ll pay less. But if you go over, you can purchase mileage top-ups at any time.
Save on your renewal
If your Telematics Smart Box tells us that you’re safe behind the wheel, we’ll aim to reward you with money off your renewal costs and mileage top-ups. And as well as potential savings, you’ll also be more informed to become a better driver.
Written by the company
Contact info
Prospect House. Prospect Road, Halesowen, West Midlands, B62 8DU, Birmingham, United Kingdom
- 03301002337
- info@mypolicy.co.uk
- www.mypolicy.co.uk
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's been approximately 3 weeks now…
It's been approximately 3 weeks now since my son's policy was cancelled without adequate investigation. They have deducted money from the amount that should be paid back and still haven't paid back the monies owed. Lack of communication
4 November 2026
Unprompted review
Reply from MyPolicy
Hi Neil,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are dissatisfied with your experience. We are currently investigating your concerns and a member of our team will contact you once our review has been completed.
We appreciate your patience while we look into this for you.
Kind regards
Nicola
Very helpful guy and good at his job
Very helpful guy and good at his job
Very polite
4 November 2026
Very helpful answered all questions
Very helpful answered all questions. Made everything clear and explained everytning. Good policy for new drivers. Customer support is amazing a lovely lady named jess helped me understand everything that I needed to know.
4 November 2026
Unprompted review
I called to upgraded my insurance and…
I called to upgraded my insurance and it was so quick and easy, the lady who I was on call with was so friendly and helpful.
2 November 2026
very polite very good very handy
28 October 2026
Lashauna has been so amazing to me
Lashauna has been so amazing to me. I was honestly scared that i misclicked something starting my policy but she managed to calm me down and guide me through everything. Thank you lashauna. I'm a first driver and this is my first policy.
28 October 2026
the girl on the phone went through…
the girl on the phone went through everything wnd made everything extremely clear which made the experience 10 times easier and better
27 October 2026
Straightforward solution from broker…
Straightforward solution from broker named Ray in regards to switching my mileage! Thanks!
28 October 2026
The company is very easy to talk…
The company is very easy to talk to,they get the job done promptly & understanding them is easy,I spoke to Yemi from customer service who helped me with my query and sorted everything out in good time.
26 October 2026
The process of making a change to my…
The process of making a change to my policy was made easy and incredibly quick. 10/10
26 October 2026
The person I spoke to helped me amend…
The person I spoke to helped me amend my policy, they were super friendly and made everything easy, talked me through different options etc. Lovely customer service.
26 October 2026
Customer service was great
26 October 2026
Customer service calls
Simple, quick and easy customer service calls with helpful staff that provide clear answers to any questions.
26 October 2026
Very helpful and assisted me with…
Very helpful and assisted me with useful information about any questions I had.
26 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.