When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more
Company replied
These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more
Company replied
I’m truly grateful for all of Jeff’s help in securing my second charge mortgage and consolidating my loans, especially considering my bad credit. The whole process took only five days, which was i... See more
Company replied
Company details
Written by the company
Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients
Contact info
1st Floor, Brocastle, Bridgend , CF35 5AS, Bridgend, United Kingdom
- 01656 766158
- Customerservice@willowsfinance.co.uk
- willowsfinance.co.uk
4.8
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Really great service off Simon, so efficient. Made the process quick and easy, would highly recommend.
4 September 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you so much for the great review!
Mortgage application
Just applied for a small mortgage on the house. Dealt with Marie and Jamie. Both were exceptionally helpful and made the whole process painless. It took a week from application to completion.
Can't sing their praises enough
1 September 2026
Unprompted review
Reply from Willows Finance Ltd
Many thanks for taking the time to share your experience-much appreciated!
I have been totally supprised by the…
I have been totally supprised by the attention to detail and dedication that I have been shown, a truly person centred experience.
Thank you so much
19 August 2026
Unprompted review
Reply from Willows Finance Ltd
Thanks a very kind review and greatly appreciated as always
Great experience from start to finish…
Great experience from start to finish great advice snd guidance throughout . Thank you Jamie for all your help !
14 August 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you for the kind review- always appreciate the time taken to do this.
Brilliant company
Brilliant company. Cannot praise them enough. Fantastic communication through out the process. So pleased I contacted the team. Really pleased we got a positive outcome despite the challenges. Would 100% recommend them.
11 August 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you for taking the time to leave us such a fantastic review!
Great service from all the team
Great service from all the team. A big thank you to Marie, Jamie and Jeff for all the support.
29 July 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you very much for leaving us a great review
This is the second time I have used…
This is the second time I have used Willows and they have been just as brilliant as the first time. From the moment I sent an enquiry, Corinne and Jeff have been stars, making the whole process so smooth. I completed and funds arrived within near on a week! I wouldn’t hesitate to use them again and recommend to family & friends. Thanks again guys.
22 July 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you very much for your time leaving such a great review!
Absolutely excellent
Absolutely excellent from start to finish. Got me a mortgage agreed in no time at all with very little work on my part. Excellent communication and top class service. Thank you particularly to Jeff who handled my case.
9 July 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you very much for the time taken to leave us a great review
Would recommend to all
These guys are amazing from Simon sourcing the loan and making sure I had all the information I need to Jeff who supported the process. They were quick, easy and provided an excellent service. The whole process was so easy and stress free
8 July 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you very much for taking the time to write such a great review- much appreciated!
The A team !
The A team ! Simon and Jeff were absolutely brilliant from start to finish. They helped all the way through with the process and continuous communication with me and the lender which made my application extremely easy and successful.
Highly recommend Willows Finance.
25 June 2026
Unprompted review
Reply from Willows Finance Ltd
Such a kind review thank you very much indeed!
Stress free and professional.
I can't fault the communication and the professionalism of both Simon and Jeff. They made it a really easy process and stress free. I would deffinately recommend this company to friends and family.
24 June 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you for taking the time to leave us a very kind review.
Great stuff
Really prompt responses, very intuitive and easy processes, and they went to lengths to ensure they were setting me up with the Financial product that most suited my situation. Really grateful for Willow's help. Particular thanks to Corinne who led my case.
23 June 2026
Unprompted review
Reply from Willows Finance Ltd
We are most grateful for the time taken to share your experience and really appreciate the feedback.
It’s rare to actually feel cared for by…
It’s rare to actually feel cared for by a finance company but that’s how Wes and the team at Willow have made me feel. I’m really grateful such a speedy and organised service. Would never use another company now.
17 June 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you for leaving us a great review-always good to read great feedback
Willows finance helped us to get the…
Willows finance helped us to get the money we needed to complete some home renovations. They were on hand to help with any questions we had and responded quickly. Great service
15 June 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you for your kind review-much appreciated
A simple process
A massive thanks to Simon and Jeff for a very easy and flawless experience.
11 June 2026
Unprompted review
Reply from Willows Finance Ltd
Thanks for the great review & a pleasure to help!
From the initial contact everything was…
From the initial contact everything was so professional. Jeff and Corinne were really helpful and informative, we had daily updates and we are so impressed with the quickness of it all! Start to finish just over a week! Would definitely recommend, thanks again to all the team
12 June 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you for taking the time to leave push a great review-very much appreciated
A great experience
Simon worked hard to understand my needs and source the most appropriate product. The process from there was well-managed: communication was regular and kept me up-to-date and Jeff was really supportive in getting supporting documentation and details together. A really good experience.
10 June 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you so much for such great feedback
I have spoke to these guys regarding…
I have spoke to these guys regarding finance they did not had a landline number, their landline is diverted to mobile upon answer the guy was so rude that I had to leave application half way. I DO NOT RECOMMEND
3 June 2026
Unprompted review
I can breathe again - thank you!
I cannot recommend or say thank you enough to Corinne and Jeff for everything! Corinne was absolutely amazing from start to finish with Jeff along side, they are a perfect team. I still cannot believe how quick and easy the whole process was, I went from being in a bit of a pickle financially to having everything sorted within little more than a week! I would not hesitate to recommend Willow. Thank you again, you've given me a peaceful life back. x
26 May 2026
Unprompted review
Reply from Willows Finance Ltd
Really pleased we could help - & please accept our best wishes!
Willow’s finance we’re Fantastic,sent…
Willow’s finance we’re Fantastic,sent everything they needed within a wk and money was there 3days later,10 days in total,absolutely amazing staff,friendly brilliant service highly recommend 👍well done guys and thank you 🙏
21 May 2026
Unprompted review
Reply from Willows Finance Ltd
Thank you so much for such a great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.