Weareluna Reviews 

Order still not shipped – only AI responses

I placed order #301569 on August 24, 2026. It is now September 6 and my order has still not been shipped. The tracking page only says that they are preparing the order for dispatch.

I have contacted customer service several times, but I only receive automatic AI responses and no real solution.

I have asked them to either ship my order and provide a valid tracking number or give me a full refund.

I am very disappointed with this experience. If the issue is not resolved, I will contact my bank to dispute the payment and request a chargeback.

I will update this review if the company resolves the problem.

I am greatly disappointed by the service provided by this company. I ordered shapewear to feel slightly more like myself after giving birth to my child. My child is now 3 months (I ordered before my child was even here) and the order still hasn’t arrived. furthermore, the order is now saying it is undeliverable and is being returned to sender. I have been emailing back and forth with customer services, demanding a refund (£60) and they’re saying instead of issuing my refund, they want to send out the products again. I said no and demanded my refund again. I haven’t heard from them since them. Honestly, do not order.

I ordered an item that was a size to small and I reached out to Customer service and they were AWESOME they immediately corrected the size I needed before it was sent out.
I love that I can reach out to them and the response was very quick and the entire process was quick n easy.
Thank you so much for the support and quick response. I will definitely be a new customer going forward.
Thank you again.

I am extremely disappointed and frustrated with the way this order has been handled.

I contacted the carrier directly, and they confirmed that the order was delivered to a phone number ending in 2233. I want to make it absolutely clear that this is not my phone number, and I did not receive the order.

This is completely unacceptable. I paid for an order that was supposed to be delivered to me, yet the carrier has delivered it to someone using a different phone number. This is clearly not my responsibility, and I should not be expected to bear the consequences of this failure.

Accordingly, I am requesting an immediate full refund of the entire amount paid, as well as fair compensation for the inconvenience, time, and frustration caused by this incident.

I expect Luna to take full responsibility for resolving this matter and not simply refer me back to the carrier. The delivery was arranged through Luna, and I expect Luna to ensure that the issue is properly resolved.

Please treat this matter as urgent and confirm the refund and compensation process without further delay.

The customer service was excellent

SCAM
I purchased a red light therapy kit with the serum. They never shipped the products, poor AI emails explaining that they were having a delay.
After waiting one more week, I decided to cancel the purchase. They say they can refund my money "if I don't return the items" so I would have to wait who knows for how long to get the items, so I can return them to get a refund that, seriously, I don't think they'll process ever.

Did not receive items and will not refund and has stopped AI responding avoid this scam company

Very disappointing experience!

I ordered a shaper from WeAreLuna on 16 July. From the beginning, I received no tracking number or useful delivery information. I had to contact them several times and had numerous emails back and forth just to find out what was happening with my order. Eventually, the item arrived almost 30 days later.
By that point, after the long delay and lack of communication, I requested a refund. Unfortunately, I was told that a refund was not possible, which I found extremely disappointing.
The whole experience has been frustrating and the customer service did not meet my expectations. Having to repeatedly chase an order and then being refused a refund after such a long delay is not the experience I expect when ordering online.
Based on my personal experience, I would not recommend We Are Luna and I would definitely think twice before ordering from them again.

DO NOT USE THIS COMPANY!! Have heard nothing from them no replies to any queries either

My experience with Luna has been amazing; from the tracking of the order to the delivery; special thanks to Ereyca for been helpful.

May I add that the product is amazing.

The whole thing feels like an AI scam - selling very poor quality products and making it very hard to return them in time. I contacted trying to organise return on the 14th day of the very short return window of 14 days and I was refused the return label. The bra i ordered is stupidly poor quality and provides zero support for big breasts.

No items delivered. Very little response from seller. It’s a month I have been waiting and receiving nothing avoid this business at all cost

Avoid!! Scam!
Ordered a fajas shapewear, £34 and used Klarna (thankfully)
10 days later it was still showing as getting ready to be dispatched
Reached out asking when uta going to be dispatched and told it would be soon, and i cant cancel the order (which isnt legal, consumer rights state online orders can absolutely be cancelled). They said id have to wait for it to be delivered and then send it back for a refund. Nope, Klarna, thankfully, allowed me to raise a complaints and less than 24 hours later approved the refund. All communication was AI too so not worth the hassle!

Total scam company.
Customer service is the same trite AI generated nonsense, with no further follow up.
Avoid like the plague

Still not received my items. Its been nearly two months. I will look into legal action soon as this seems like a scam Company

I ordered two bras and they sent the wrong sizes. I returned them and had to pay postage and they claim to have never received it and have not refunded me! When I wrote to them several times an AI responds. I would not recommend and never buy from them again.

Ordered 3rd July, still haven’t received, asked to cancel the order I was told I can’t. It’s been over a month and they are still saying around 2 more weeks.
DO NOT USE!!!!

Item is not as described and shabby material no support and just overall horrible.

I accidentally ordered the wrong brand of red light therapy face tool. I never even opened the product. I returned it to their U.S. warehouse in Wyoming and received an email confirming they received the return on April 1, 2026. It is now almost four months later, and I still haven’t received my refund.

I ordered the product at the end of March and returned it immediately. I would not recommend doing business with this company. They have kept both the product and my money.

It’s been almost a month I ordered and they keep telling me they are out of stock. I am asking for a refund and they are saying that it’s in fufillment process so I have to wait to receive it and return it before I get a refund. It hasn’t even been shipped! Terrible!