Weareluna Reviews 

I placed an order for some items on the 6th July 2026. The company states on their website that orders are processed immediately. I received a confirmation on the same day that my order was being processed for shipping. Today is the 22nd of July. The order has still not been shipped. I have asked for a refund, but they said my order is being processed for shipping. It looks like the company is a Scam. I am looking at every possible means to get my money back. This is a suffisticated way to steal from people. Customer Service is a waste of time

Placed an order way back around mid April, still didn’t receive anything. It’s almost impossible to get answers other than generic AI responses with lack of real support from their “customer service”
I’m still not sure if this is a scam or just a really bad, but legit shop… both cases: Avoid it if you want to get anything for your money.

Do not buy from Company, scammers.

I have been put in a position where I am constantly trying to make contact with this company for months on a human, not an Ai level, and have now realised I have been scammed.
I have read the many previous reviews and now realise there is a pattern to how this company operates.
However I have now contacted Capital office the virtual office service company registered at 124 City road, London who Weareluna Ltd hold a virtual office address with. I am now going to contact the local trading standards office and companies house and any other government complaint handling service that I can find to advise and highlight to them what this company are getting away with is fraudulent, untrustworthy and below all Uk lawful trading standards.
I will also be hopeful people will believe these reviews and realise we are just trying to help and not deal with this company who definitely don’t care about keeping our money.

If i can give it Zero stars i would! Avoid at all costs! I have been chasing them for a single item since 13th June! Misleading delivery date, nightmare delivery company based in China!! And still didn’t receive my
Item 1 month later!! Please avoid, if not scammers, then they are just amateur who have no idea what they are doing!

Do not buy from this company. Long delays receiving the order, no ability to cancel, impossible to speak with a human to resolve issues and no refund despite sending the items back using their refund process.

I was told via email on two separate occasions that they had received the items back and I had to wait for it to be processed and then the refund will be issued. I’m still waiting for a refund and now they are have stopped responding.

My original order was placed back on 20/03/2026 and it’s now 10/07/2026. Absolutely disgusting and I’m out of pocket by £50 and no items.

Avoid this company.

I ordered from We Are Luna after being told delivery would take 8-10 business days. Instead, I waited over a month for my order to arrive. Throughout that time I had to repeatedly chase customer services because nobody could tell me where my parcel was or when it would arrive. At one point I was even incorrectly told I wasn't entitled to a refund simply because the order had been dispatched. It was only after I quoted the Consumer Rights Act 2015 and made a formal complaint that they admitted they had given me the wrong information.

When the order finally arrived, it was even more disappointing. The quality was nothing like the advertising. The leggings and bras were flimsy, looked completely different from the website and were nowhere near worth the £76 I paid.

I exercised my legal right to reject the goods as they were not as described and requested either a prepaid returns label or reimbursement of my return postage. Customer services said they had escalated my complaint to management and that they were personally monitoring the case. Since then I have been ignored despite sending multiple follow-up emails asking for an update.

This whole experience has been exhausting. I have spent weeks chasing emails, quoting consumer law and asking for basic communication, yet I am still waiting for a resolution.

Poor quality products, misleading delivery expectations and some of the worst customer service I have experienced. I will not be buying from We Are Luna again and would strongly advise others to think twice before ordering.

In a world where next-day delivery standards are set by the big giants like Amazon, I'll admit I started to worry when my order still hadn't shipped after a week. After reading some of the Trustpilot reviews, I genuinely wondered if I'd been scammed.

For anyone wondering about timelines, I placed my order on 1 June 2026, it shipped on 24 June 2026, and it arrived on 2 July 2026.

Although the shipping took much longer than I expected, the order did arrive. The quality of the garment is good and matched my expectations, so overall I'm happy with the product. Just be prepared for a longer wait than you might be used to.

Scam , scam , scam I ordered jelly bras on the 12th June only to have to keep chasing up when it would leave for delivery . Eventually it did I am now being told it’s been delivered however tracking keeps saying it’s coming. The company are now trying to say my address must be wrong ?? Which it’s not , just have to accept I’ve been scammed please don’t fall for the same thing .

WARNING DO NOT BUY FROM HERE!!! I’m fighting to get my money back from items I never got. I placed an order in May and it’s July and I’m still fighting to get my money back! I sent them the email where the carrier says they lost my package and they want to continue investigating. What more can they investigate. The package is lost and I want my money back because it’s been 2 months! DO NOT ORDER FROM THEM!!

I originally ordered a size that would fit but the suit didn’t fit. The exchange the process was painless and flawless! Wonderful communication and clear explanation! I will continue to support this brand

DO NOT BUY FROM THIS COMPANY!!!! After 3 weeks they still hadn’t fulfilled my order when I queried it they said I would just have to wait as they couldn’t cancel or refund it once placed. Total scam!!!!!!

Terrible customer service. They sent wrong size. I followed instructions for return & refund. They owe me $55.
It’s been 10 weeks now - no refund. Yet I do have confirmation that the items were received at the address I was told to send returns to. Total scam.

I’d give negative stars if I could! Order took over a month to arrive, when it finally did the quality was worse then Temu! Of course because it took so long to arrive, the return period expired, when I contacted them about that they just send me a message to return it (and pay for the return!) myself! Didn’t agree and emailed them again and they’ve been ignoring me for 2 weeks! This company should be reported for fraud!

Ordered on the 11th still haven’t received it they say the order is in the system dispute the website showing they have plenty available. Still unable to provide a date or timeframe when it will be dispatched. Just not worth it.

Very kind & helpfull to solve my problem, Lyka & team really work so hard to find out the problem & inform me intensively… thank you so much… i love Luna product, will order it agai

Be very careful when searching the reviews on this company as one comes up as five star which is under different boutique with the same name,delve deeper & this company LUNA I believe is a scam. I made an order of two bras on the 31st of May, My order is still waiting to be shipped and we are now on the 17th of June. The response you get from customer service is AI I doubt very much my hard earned £45 will equate to anything - DO NOT USE THIS COMPANY

I realised i needed to change the size of the bra as I bought 2 and both were medium in size. Since I am not so sure of my size, I decided to change one of them from medium to large, and one of your team members, Ereyca was amazing and changed the size, and now I can't wait to receive my bras!

I am extremely disappointed and frustrated with my experience with Luna. I ordered two bras and had to wait for an entire month just for them to arrive.
When the package finally opened, the quality of the bras was shockingly poor—cheap materials and terrible making. To make matters worse, the second bra was sent in the completely wrong size! It doesn’t fit at all.
I immediately contacted their customer service to request a refund, but they have completely ghosted me. They are ignoring all my emails and messages and are refusing to get in touch or resolve this issue. They literally took my money, sent incorrect, low-quality items, and now they are hiding.
This is unacceptable and completely unprofessional. Save your money and do not buy from this store!

I ordered 2 items, which I sent back: one arrived in wrong size and the other item was in poor quality. 3 months have passed and I have not yet received the refund. I have written to them every single week and have had to track the returned package, had to send photos etc.