Wave Spas  Reviews 

Still waiting for a refund......
Absolutely shocking company no respect or care for customers.
Honestly wished I'd never bought from them.

Literally the worst company I have ever had the misfortune of working with all summer no jaccuzzi been getting promised a refund all summer product was absolutely terrible keep getting promised the money will be back into my account within 10 days thats been all summer! Will never buy nothing off them again just robbers

The hot tub I purchased was delivered to me faulty.. I told them it was broke 2 days after delivery.. I was then told to dismantle the hot tub motor myself and send it to them.. fast forward 3 months and the motor and heater is still broken and won’t refund my money! This company is a shambles! Please save your money

We purchased a Wave Garda hot tub and have experienced ongoing problems with the heater. After the original heater failed, we went through repairs, replacements and months of troubleshooting. The replacement heaters subsequently failed too, leaving us with a hot tub that would not heat above 20°C. After everything we had already been through, we eventually decided enough was enough and Wave agreed to refund us.

The heater was returned in July, and on 6th August Wave confirmed they had contacted their warehouse to check that it had been received. On 8 August, they then confirmed in writing that they had received the heater and that our refund had been requested, advising us to allow 7–14 working days for the money to reach our account.

We are now in September and still have no refund.

Despite already confirming receipt in writing, Wave are now telling us that they need to contact the warehouse again to confirm that the heater was received before they can process the refund. We are understandably frustrated that we are potentially being asked to wait another 14 days for something we were told a month ago had already been requested.

What should have been a straightforward refund after months of problems has turned into yet another unnecessary battle. We have been patient, reasonable and cooperative throughout, but our patience has now run out.

Do not buy, do not buy. Purchased the wave 4 person tip and been an absolute joke from the start. Heater over heats constantly and shuts off and when it finally fully packed in it heated the water to over 50 degrees and melted the lining near the heating unit, I tried to contact customer service who constantly send copy and paste responses and not answer to the heater problems. I sent an I initial email regarding the second filter pipe being too long, the over heating problem and a leaking liner yet they refuse to answer any problems outside the heating unit, probably because that is covered by warranty. It is probably the worst hot tub we have ever bought I would avoid these jokers and just buy an inflatable eazy spa it’s a lot better value for money and quality!!!!

Had wave spa for 2 months now and had issues from day one. Only used our spa 5 times as heater overheated. Communication is slow and they do not reply to specific questions we have asked for item to be returned and refunded and have been sent a box just big enough to fit heater in which is a joke I have sent another email asking when refund will be made and to collect wave spa and still no response. Shame really as spa looks good to look at but they need to sort out how to make them work properly as it’s an expensive item to purchase and not be able to use. DO NOT PURCHASE !!!

Our Wave spa wasn't even a month old before we had issues. Went through AI bot and followed all instructions but nothing changed so contacted customer service (not sure that title is appropriate), 11 emails later and nothing has changed, except the spa has stopped working. Can't speak to a person, no phone number and no help whatsoever. Thinking, will have to get a 3rd party involved.

I reported an error with my hottub 7 days ago, via the chat bot and email, I'm still waiting for a response, 7 days and no contact is unacceptable.

This is the 3rd issue I have had with a product that is a year old.

Failing at customer service

I had a problem with the heater unit of my Wave spa and I used the online chat to try and resolve the problem and after following all the detailed instructions the problem remained. I emailed customer support and despite a few days wait ( the team communicated that they were very busy) I then had detailed troubleshooting instructions from Marc and when that didn't solve the problem Sophie said that they would send a replacement heater the next week. I would give the customer support team 5 stars for their communication during the whole process.

Esther managed to solve my problem quickly and easily.

Awful company to deal with that relies heavily on AI to answer emails.

Bought a sold foam hot tub which arrived and looked great- heater didn’t work and they took over 3 weeks to try and sort - of eventually sent out a replacement after we refused a refurbishment which also didn’t work - a friend had also bout the same spar and went through the same thing.

They drag their feet answering emails and eventually we had to pay over £50 to buy boxes to return the items as they refused to send any out. Once they had the fault good back they gave us the run around for WEEKS before issuing the refund!

BEWARE - with the amount of heater issues I would steal well clear.

It has taken ALL SUMMER to sort this issue and it seems the company couldn’t care less!

Previously had an inflatable lazy spar which worked like a dream and lasted 5 years before any wear or tear so will be going back to them who now have the solid foam type.

Such a shame as the product itself looks and feels great.

Be warned!!

Purchased a Tahoe hot tub for a present worked for two days then stopped. Contacted wave only to be chatting with a bot 🤖 no use at all. Emailed, what’s app just a we will get back to you in 3-5 days. I mean cmon !!ticket number is 46156 Tahoe 6 man tub. Spent a fortune on the tub and ancillaries ! Wave you need to do better !! Contact me as this seems the only way you will respond. One very unhappy customer!
UPDATED: they have contacted me. What a waste of time !! Still no resolve !

Have had contact from Wave Spa Regarding the issue and asked to click a reset button. Now we are back to a spa that wants to run at a scalding 43 degrees (again). I have requested a refund as I have seriously lost confidence in the safety of the product. I have had an offer on replace however as this will be my third within 11 mths I think we just need to accept that the Wave Garda spa should be withdrawn from sale, it just isn’t safe in my opinion and based upon my experience.

I maintain customer services are responsive above but the product isn’t one that I feel comfortable using any longer. I expect a refund without further delays or offered of help, the product isn’t fit for purpose

Would give 0 stars if I could.

First order arrived incomplete and faulty. I actually needed the missing item, so rather than wait around I placed a second order.

Second order was faulty as well, and they even sent the wrong colour.

There’s no phone number, so you're stuck emailing back and forth for weeks trying to get anything sorted. Eventually got the first refund after 6 weeks.

The second refund has now been outstanding for over 2 months. Plenty of emails, still no money. I've now had to raise a chargeback through my credit card company just to get my money back.

We've now gone with a Lazy Spa foam hot tub instead and the difference is unbelievable. It’s absolutely brilliant, and around the same price.

Never again!

Purchased my Wave Spas hot tub mid-July (delivered 16th July) to replace a Cosy Spa tub we'd had since 2020 but were looking for something larger. During the first us it was clear that there was a fault with the heating system as the unit would not stop heating the water when it reached the desired temperature and the water became unbearably hot.
After some back and fourth with the AI agent and the customer care team I returned the heater to Wave Spas for repair, which DPD confirmed they received on 03 August 2026. It is now the 03 September 2026, we've paid for a new hot tub that we've not been able to use this summer (and now likely this year) and we've had no updates from Wave Spas on when this is likely to be returned.

THIS COMPANY HAVE STOLEN MY MONEY!

I bought a hot tub from this company. It was faulty after a few weeks. After weeks and weeks of trying to return it they agreed for me to return the product as it was well within it’s warranty. At first they said once they received the product the refund would be issued immediately but when the product was returned to them (tracked) the refund was not received as promised, after numerous emails they replied to me on 14/8/26 stated I would now receive my full refund within 10 working days of this date. No refund was received within the 10 working days and I am now getting no response from their team. I don’t think they have any intention of refunding my £1199 and I am heartbroken. I have lost such a huge amount of money as this was a big treat I had saved for, for my family…

The people who run this business should be utterly ashamed

Below is my original review and they reached out yesterday saying they would have an update for me YESTERDAY. Guess what they still have not responded with tracking info or any update. This company should be shut down. I’m going to fight the charges with my bank as I clearly am never receiving what I purchased and what was promised.

Ordered my hot tub 8/21/2026
Ordered my hot tub 8/21/2026. The website states fast free delivery within 3 days of order. I purchased direct from wave. I still today have no hot tub and no further information on if and when it is coming. There is no way to get a hold of anyone. The customer service responses are a joke and do not even answer the specific questions asked. If you look at the site today it says delivery of 9/1/2026.....so now they offer same day delivery???? Very unresponsive and I am out over $1,600. I can be patient however when a website makes false claims and false promises and then unresponsive that's when I draw the line. DO NOT PURCHASE Write a BBB review on this company.....Wave when will I get my hot tub? Should they respond to this post and should I receive a hot tub I will be sure to update my review. But for now RUN AS FAST AS YOU CAN

My order was only partially delivered.
The spa did not arrive. I reached out to customer service, and understandably during your busy season it took a few days for a response. Communication appeared to be starting to work, but then after a few days I received no further information. That was over a week ago, and the original order was almost a month ago now. Awaiting updates on why the order hasn't been completed.

During the recent heatwave our hot tub got ridiculously hot due to bad positioning and the controller started to malfunction. One email to customer support and Henry has arranged for a replacement to be sent out straight away. Prompt and polite, I am more than impressed!