THIS COMPANY HAVE STOLEN MY MONEY
THIS COMPANY HAVE STOLEN MY MONEY!
I bought a hot tub from this company. It was faulty after a few weeks. After weeks and weeks of trying to return it they agreed for me to return the product as it was well within it’s warranty. At first they said once they received the product the refund would be issued immediately but when the product was returned to them (tracked) the refund was not received as promised, after numerous emails they replied to me on 14/8/26 stated I would now receive my full refund within 10 working days of this date. No refund was received within the 10 working days and I am now getting no response from their team. I don’t think they have any intention of refunding my £1199 and I am heartbroken. I have lost such a huge amount of money as this was a big treat I had saved for, for my family…
The people who run this business should be utterly ashamed
Reply from Wave Spas
Hi there,
We’re very sorry to hear about your experience and completely understand how concerning and upsetting this situation must be, particularly given the amount involved and the time you have already spent waiting for your refund.
I can see that our team got in touch with you yesterday, and your refund is currently being followed up with our warehouse team to ensure this is resolved as soon as possible, without any further unnecessary delays.
We sincerely apologise for the frustration and inconvenience caused and appreciate your patience while we work to get this resolved for you.
Best regards,
Antria