The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've used Watery.ie a few times now and the response time is always great. If they can't get you all your kit at once they get you what they can ASAP and the rest follows not long after. I did find a... See more
Company replied
Been searching for a while to buy ladies swimsuit with legs, found Watery, and lots of swimsuits including exactly what I've been wanting, with easy search engine on the site. Ordered, no problem, del... See more
Company replied
Ordered the electric air pump for inflating Stand Up Paddleboards for beach camp. Simple ordering process with good product description. Watery kept me updated while package was en route. Delivered on... See more
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Company details
- #1 of 1 best companies in Swimming Pool Supply Store
- #3 of 3 best companies in Outdoor Sports Store
- #8 of 8 best companies in Sporting Goods Store
Written by the company
Welcome to Watery.ie! EVERYTHING FOR WATER SPORTS ✔ Swimwear ✔ Swimming equipment ✔ Snorkelling ✔ Open Water ❤ 08:00-22:00 customer service ❤ Fast delivery ❤ +300,000 happy customers
Contact info
Ireland
- support@watery.ie
- watery.ie
4.4
Excellent
564 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing my daughter is autistic and…
Amazing my daughter is autistic and this is the only pool out of 4 we have bought that she loves so even if I don’t get money back thank you so much
13 July 2026
Unprompted review
Reply from Watery.ie
Hi Sarah Richards,
A huge thank you for your amazing review! 😊
It truly means the world to us that our pool is the one your autistic daughter loves out of four! 🌊 We're so incredibly happy we could bring her such joy and a perfect water experience.
The best swimming greetings, Emil / Watery 💙
Not 3-5 day delivery
Bought an infant lifejacket for a specific boat trip and on the basis that their website advertises 3-5 days delivery. I also paid extra for “front of the packing queue” to ensure it arrived on time. The delivery took 10 days so we missed the trip. Customer service were entirely unhelpful and just kept sending me a link to delivery tracking. Refused my request for a refund and basically ignored the issue.
1 July 2026
Unprompted review
Reply from Watery.ie
Hi Colm,
Thank you for your review and for sharing your honest feedback. We’re very sorry that your order did not arrive within the advertised delivery time, especially when you ordered the lifejacket specifically for a boat trip and paid extra to have your order prioritised.
We completely understand your frustration. Waiting 10 days meant that you unfortunately missed the trip, which is certainly not the experience we want our customers to have. We also apologise that our customer service did not properly address your concerns and that you felt your request for a refund was not handled satisfactorily.
We take your feedback regarding delivery times, customer service and communication seriously and will use it to improve our processes going forward.
Please feel free to contact us by email with your order details so we can look into the matter further.
Best swimming regards,
Oscar
electric air pump for SUPs
Ordered the electric air pump for inflating Stand Up Paddleboards for beach camp. Simple ordering process with good product description. Watery kept me updated while package was en route. Delivered on time. Works perfectly! Happy! 🤩
6 July 2026
Unprompted review
Reply from Watery.ie
Hi Jim,
Thank you so much for your fantastic review! We truly appreciate you sharing your experience. 🙌
It's absolutely awesome to hear that our electric air pump is working perfectly for your Stand Up Paddleboards at the beach camp! We're thrilled that the ordering process was simple, the product description was helpful, and that we kept you updated every step of the way, leading to an on-time delivery. It's exactly the kind of smooth sailing experience we aim for! 🌊
We hope you have countless amazing adventures on the water with your perfectly inflated paddleboards!
Best swimming regards,
Emil / Watery 💙
Fantastic armbands
Bought a pair of armbands for my 10 year old son with Down Syndrome for holidays and they were absolutely fantastic. They were really sturdy and have lasted the full two weeks which never normally happens. We usually go through 2/3 pairs on holidays. He's 7 stone and its hard to get armbands to fit him. Fantastic product and they were delivered quickly. Highly recommend this company and their products.
21 June 2026
Reply from Watery.ie
Hi Louise,
Thank you so much for your amazing review! 🙌 It truly brightens our day to hear how absolutely fantastic the armbands were for your son on holiday! 🌊
It's truly wonderful to know that they were so sturdy and lasted the full two weeks, especially since it's usually a challenge to find armbands that fit perfectly and hold up so well. That's exactly the kind of lasting joy and quality we strive to deliver. And we're thrilled to hear they were delivered quickly too! 🚚
Knowing that our products made a difference for your son's holiday means the world to us. We hope he continues to have many wonderful times in the water! 😊
Best swimming regards,
Emil / Watery 💙
Super quality and fast
Super quality and fast - ordered the prescription goggles they are hard to get at a reasonable price
6 July 2026
Unprompted review
Reply from Watery.ie
Hi Regina,
Thank you so much for your kind review! 🙌
It's fantastic to hear that you're happy with the super quality and fast delivery of your new prescription goggles! We know how hard it can be to find them at a reasonable price, so it makes us really happy that we could help you out with that. 😊
We hope you'll get a lot of joy from them in the water! 🌊
Best swimming regards,
Emil / Watery 💙
Reply from Watery.ie
Hi Kai Grafe! Thank you so much for your great feedback! We are so happy to hear that you experienced quick delivery 🚀. We always aim to get your gear to you super fast so you can hit the water! 🌊 Best swimming regards, Emil / Watery 💙
Disappointed as swimdress ordered was not suitable for tall plus size figure
Swimsuit fit around waist & back was ok, but it was not suitable for tall people! The chest part of the swimsuit was at my stomach?? Totally not suitable for use by a tall curvy person.
21 June 2026
Brilliant service
21 June 2026
Reply from Watery.ie
Hey Padda!
Thank you so much for your awesome feedback! It's absolutely fantastic to hear you experienced brilliant service with us! We always strive to deliver the best, so your words mean a lot! 🙌
Best swimming regards,
Emil / Watery 💙
I will be lodging a compliant with the…
I will be lodging a compliant with the Consumer Rights Commission (CCPC) about this company. I ordered a snorkel two and a half months ago, they sent the wrong item, not even the wrong snorkel, the completely wrong item, I sent it back and and now have been waiting 6 weeks and no delivery. This company is terrible with terrible customer service and I will be reporting them.
25 June 2026
Unprompted review
Reply from Watery.ie
We're very sorry to read about your experience.
Receiving a completely different item than the one you ordered is frustrating enough. Having returned it and then waiting another six weeks without receiving the correct replacement understandably makes the situation even more disappointing.
We also understand why you feel let down by the communication throughout the process. After such a long period, it's reasonable to expect clear updates and a resolution.
We're sorry that this experience has left you with such a negative impression of us. If you're willing, please share your order number here, and we'll gladly review your case again to understand exactly what happened and where the process broke down.
Best swimming regards 🏊
Mikkel / Watery.ie
I couldn't belive how great was dealing…
I couldn't belive how great was dealing with watery.ie. 2h after placing order my bath was already shipped and on the way to my place. And that was Friday!! 3 day later i could enjoy it in my garden. absolutely A+++
12 June 2026
Unprompted review
Reply from Watery.ie
Hi Michal,
Thank you so much for your amazing feedback! 🙌 It's absolutely fantastic to hear that your order was shipped within just 2 hours and you could enjoy it in your garden just 3 days later! 🚀 We totally understand how exciting it is to get your new gear quickly, especially when you're eager to jump in the water. 🌊 That's exactly the kind of super speedy experience we strive to deliver to all our customers!
Best swimming greetings, Emil / Watery 💙
Reply from Watery.ie
Hi Barbara Joyce,
Thank you for the great feedback! 🙌 We're thrilled your kids love their new goggles! 😊
Best swimming greetings,
Emil / Watery 💙
Just the delivery was a bit slow.
16 June 2026
Unprompted review
Reply from Watery.ie
Hi Christopher Kelly, Thanks for your feedback! 😊 We're sorry to hear about the slow delivery time. We're always working to speed things up for you! 🌊 Best swimming greetings, Emil / Watery 💙
Great product tested in Camp Simuni…
Great product tested in Camp Simuni -Croatia. Fast delivery.
14 June 2026
Unprompted review
Reply from Watery.ie
Hi Daniel!
Thanks a lot for your amazing review! 😊 It's awesome to hear that you're happy with the product, especially that it's been tested in Camp Simuni in Croatia! 🌊 We're also thrilled that the delivery was fast. We hope it brings you many more great swimming experiences! 🙌
Best swimming regards, Emil / Watery 💙
Reply from Watery.ie
Hi Beatrice OHanlon!
Thank you so much for your amazing review! We are so happy to hear that you experienced great service and that the product was a perfect fit! 🙌 That's exactly what we strive for here at Watery! We hope you get a lot of enjoyment from your purchase and are ready for many great moments in the water! 🌊
Best swimming regards, Emil / Watery 💙
Absolutely brilliant company
Absolutely brilliant company to order equipment and gear for competitive swimmers. They had what we needed where other websites were out of stock. The ordering process was easy and the shipping was very fast.
31 May 2026
Unprompted review
Reply from Watery.ie
Hi Sharlene,
Thank you so much for your brilliant review! 🙌
It is truly fantastic to hear that we had exactly what you needed, even when other stores were out of stock, and that the ordering process was easy with super fast shipping! 🌊🚚 That's exactly the experience we strive to deliver to all our competitive swimmers!
Best swimming regards,
Emil / Watery 💙
I am trying to buy a tech suit to replace the defective one I bought…
I am trying to return a tech suit that has defective seams and buy another as the company will not refund. Trying to organise this is a nightmare - I am redirected to sites that are not in English not do their links even open. I have to pay more money to get a suit that they have in stock and even this seems beyond their customer care service. No doubt wonderful if item is in ok condition but any issue and they deflect and avoid responsibility. The phone line doesn’t work!!!! Buyer beware!
IE1020376 is the order number…. Still not satisfactory that this “customer service episode” continues to play out on Trust pilot… this is not my style!
9 June 2026
Unprompted review
Reply from Watery.ie
Hi,
We're sorry to read about your experience. A defective tech suit is frustrating enough on its own, and we completely understand how disappointing it is when the process of resolving the issue feels complicated and time-consuming.
We also understand your frustration regarding links not opening correctly, being redirected to pages that are not in English, and difficulties reaching support by phone. That is not the experience we want our customers to have.
Our goal is always to make the handling of product issues as straightforward as possible, and we're sorry that this has not been your experience.
Please share your order number here, and we'll gladly review the case again to understand exactly what has happened and how we can help move it forward.
Best swimming regards 🏊
Mikkel / Watery
Reply from Watery.ie
Hi Joseph Busher!
Thanks for your quick delivery feedback! We're thrilled you got your order fast! 🙌🌊
Best swimming regards,
Emil / Watery 💙
Avoid avoid avoid
Very disappointed with this website. It looks like it is an Irish based website, but it’s not.
I ordered tech jammers which were almost €300 for an upcoming competition and the tracking hasn’t moved since the order. Contacted the company who advise I have to wait 30 days before they do anything. The competition will be over then!
Their website states “4. If it appears that your package is stuck and has been for more than 2 business days, contact us. Let us know if there were any address errors or if everything looks as it should. Our fantastic support team will assist you within a few hours, at the latest within 24 hours. If the package is lost, we will promptly send you a new one.” This is not the case!
They also send numerous spam emails. Avoid this company.
To respond to the reply:
If it causes confusion, make it clearer for customers. I have engaged directly via email with no satisfactory response. My item still appears as “Your shipment will soon be dispatched from Watery ApS” on tracking which tells me it never left the warehouse!
30 May 2026
Unprompted review
Reply from Watery.ie
Hi Nicola,
We completely understand how stressful this must be — especially with tech jammers at that price point and a competition coming up. When something is time-critical, waiting isn’t a realistic option.
You’re right that our site states we investigate packages that appear stuck. What sometimes causes confusion is that once a formal trace is opened with the carrier, there are specific timelines we must follow before they officially confirm a parcel as lost. That said, we understand that quoting policy timelines does not help when you have a competition date approaching.
Please share your order number here so we can review your case immediately and see what options are available based on the current tracking status.
Best swimming regards 🏊
Mikkel / Watery
Mystery box = Clearance of stock without reasoning.
I was very happy with the H2OAudio headphones I purchased from Watery, and the discounted random product I received was also useful.
However, I strongly recommend avoiding the Mystery Box.
In my case, I received a pair of children’s water shoes in size EU 27. My order consisted entirely of adult swimming equipment, including premium swimming headphones, so the item was completely unusable for me.
When I contacted customer service, I was informed that I could exercise my right of withdrawal (only after bringing it up myself), but only by paying the return shipping costs myself. This means that to recover the €7 paid for the Mystery Box, I would have to spend additional money returning an item that has no practical use to me.
The result is a disappointing customer experience: an unwanted item, unnecessary transport, additional costs, wasted packaging and time, all for a product that is likely to end up being discarded rather than used.
If you are considering adding the Mystery Box to your order, my advice is simple: don’t. Unless you are genuinely happy to receive absolutely anything from their clearance stock, regardless of size, age group or usefulness, it is not worth the risk.
8 June 2026
Unprompted review
Reply from Watery.ie
Hi Ru,
Thank you again for your feedback.
Just to clarify one important point: it is clearly stated on our website that a Mystery Box cannot be returned. This is shown before purchase and is part of the product description. The concept is that the item is heavily discounted and random, and therefore excluded from return.
We completely understand that receiving an item you cannot use is disappointing. The Mystery Box is only intended for customers who are comfortable with receiving any product from our clearance stock, regardless of size, category or usefulness.
We appreciate you taking the time to share your experience.
Best swimming regards 🏊
Mikkel / Watery
The speed of delivery even over a bank…
The speed of delivery even over a bank holiday weekend and the quality and value of robe and water shoes bought, I will definitely be ordering from you again thank you
3 June 2026
Unprompted review
Reply from Watery.ie
Hi Rosari O'Neill,
Thank you so much for your wonderful review! 🙌 We are absolutely thrilled to hear that you're happy with the speedy delivery, even over a bank holiday weekend! That's awesome to hear, and it's fantastic that you love the quality and value of your new robe and water shoes. 🌊 It means a lot that you'll be ordering from us again – we can't wait to welcome you back! 😊
Best swimming regards,
Emil / Watery 💙
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