Promessedefleurs Reviews 

Plants arrived with vine weevil damage to leaves as well as slug s being eating leaves

I wish I read the reviews before I ordered, I ordered 2 fig trees, one of them is fine the other one awful, yellow leaves, rusty spots and dead branches, after emailing the company they insist that the tree is fine I just have to look after it for a while so no refund or another one sent out, I'm a gardener so I know this tree is very bad quality, I'm not into the business of nursing sick trees back into health, avoid this company like the plague!!!
Their reply here that a few yellowing leaves, all the leaves are yellow with brown rusty marks on them, not one single leaf is healthy,and 2 dead branches also, so that's a ridiculous statement, they just don't want responsibility of their product and getting away with it!!!

Exceptional selection of plants, including rare and exotic, choice of sizes and very robust, strong plants.
In combination with superior customer service that responds to every concern, this place is the best in EU

Ordered a Schefflera tiawaniana for a friend nice strong health plant well packaged not too wet. Order another for myself a month later. Arrives yellowing soaking wet ( Not good for this plant) and it struggles to survive despite a month of being allowed to dry out between light irrigation and placed in good indirect light. I was a professional grower. I request a replacement and receive a quick reply telling me to allow it to dry out between irrigation cycles and keep it in good indirect light something I've told them I'm doing. I don't expect to receive a replacement plant.

Incompetent delivery service. I ordered 2 plants and seeds to Switzerland, 2-3 days to pick up package from origin, incorrect or missing documents noticed before leaving France (notified store but they did not solve it until following Monday), lack of invoice upon arrival to Switzerland (now held at customs for undetermined time)..in the end the plants will be at least 2 weeks unnecessarily in a box.

If you are selling to a non EU country like Switzerland you should know as a business the basic documentation required for customs.

I ordered four hostas, very late in the season. They have all thrived. As a bonus, PdF accidentally included a little shrub, not ordered. When I informed them of this, they very sweetly asked me to keep it, and told me how to look after it. Win, win!
Their customer service has always been excellent. So unusual to be treated like a human being!

I ordered a plastic container (they call it "boite", i.e. a plastic container with a lid) of a product called "blood and bone", i.e. a fertilizer. The product page already contains misleading information. There is a picture on the left showing that plastic container with a weight of 4kg, but on the right there are two options, one a container with 1,5 kg and another one a simple bag of 4 kg. So I thought based on the pic on the left, I would get a plastic container with 4 kg, because I neglected to look at the options. Still, what arrived was a cardboard box (half open) with a simple bag of the product. I inquired/complained several times saying that even if the contents are correct, this was not what is shown on the website and what I ordered. I chose the plastic container specifically as the lose granulate can be stored more easily and effectively than an open bag. The company refuses to take responsibility for the bad quality of their product announcement as well as the fact that what was delivered was factually NOT what I ordered. I hinted at some form of recognition, i.e. a discount for a future purchase, but no. Other than lame excuses...nothing. So this was my first and last order with this company and naturally I won't recommend it to anybody else.

Add-on after Promessdefleurs' comment:
NO, you did not send me the product I ordered, which WAS a 1,5 kg plastic container. All I got was a cardboard box with a 1,5 kg plastic BAG. Stop falsifying the facts.

ive got 2 orders of this site. some plants are in good condition but others not. ive recently got some heleniums and they are almost dead on arrival. website looks great to the eye but plants could be a lot better for the paying customer. contacted costomer service and ive received no reply back

very disappointed

Flowers arrived in good condition and exactly as described. A bit more expensive than my local garden centre but they are permanently out of stock so I was happy to pay the bit extra. Customer service were very helpful when I needed to amend delivery time. Would recommend. Many thanks :)

I ordered 3 roses. In the biggest pots. The plants should come not only with roots for this price. I paid plus shipping. 20 euros. It's a pity because 3 roses. The total amount came out to be a lot because each rose is about 30 euros. Before shipping, I received an email that two of the 3 roses were in VERY POOR CONDITION! We can't send them to clients because they won't survive the trip. They sent one. It cost me 55 euros with postage. When the rose arrived, I got a shock! The box was very weak, with leaves lying around. The roots rotted! The smell of mold came from the ground. When I contacted the store, they said THAT THESE ROSE ARE THE STANDARD IN THIS STORE. Everything is fine with her, she is really alive and will recover. THE ROSE WAS QUITE DRAWN INTO THE TRASH BOX! Because all the leaves have fallen and there is no sign of life left. It is impossible to revive rotten roots! And should I revive a rose that cost 30+ euros? Ordinary money

I ordered some escallonia hedging plants last September which arrived very quickly and were in fantastic condition. They were much better quality plants than the ones I had bought from a garden centre a couple of days earlier. I will definitely order from them again.

I spend a lot of money, as I ordered bushes on the website. The bushes where dead, when I received them. They did not respond to my call, so my money are lost. It was a ripoff.

The plant was tracked all the way and arrived quickly in good condition. It was a well rooted strong specimen I was impressed.

I ordered all sorts of plants / flowers about last June 2025. Most of the order came very late and the remainder of the order never came at all . They ran out of stock .
In the past few weeks the Lily bulbs I planted came into flower . They are the saddest specimens of Lillies I ever planted in my long life
I would never ever deal either this shop again

First of all, the plants arrived unlabeled. Then it turned out I didn't get what I ordered. When I informed the company of the latter, they couldn't be bothered to reply. One time purchase. Never again!

They contacted me just after leaving this review and have refunded me for one of the wrongly delivered plants.

Very disappointing experience.

I ordered plants from Promesse de Fleurs and they arrived in extremely poor condition. Several looked close to dead on arrival, and the plants appeared woody and tired.
I submitted a complaint through their website, including photos of the plants, and also followed up by email, including to what I understood to be the owner/contact address, but I have not received any response.
A refund, replacement, or at minimum an acknowledgement would have been reasonable. None was offered.
All plants have now died.
Based on this experience, I cannot recommend ordering from them.
Order no. 900006704

Total jokers. Waste of your time and money. Say delivery in a few days - the usual, promise the world, but deliver nothing but delayed deliveries and at this stage, surely dead plants.
The usual online form where complaints get buried ! Shouldn’t be allowed deliver outside France 1 with their deceptive .ie website.

Update.

A full refund has been received.

I ordered from Sweden. 6 Clematis. If you want to recieve dead plants, then this company is for you. The plants that I recieved were not only broken, but dead-dry. I would not recommend Promesse de Fleurs.

J'ai été très déçue par la qualité des plantes commandées. Elles étaient en piteux état, avec beaucoup de feuilles mortes et des tiges sèches. J'ai envoyé des photos à Promesse de fleurs, mais ils n'ont apporté aucune aide. Leur service client est déplorable. Je ne les recommande pas.
Cherry McSharry

I was very disapointed in the quality of the plants I ordered. They were extremely tatty looking, with lots of dead leaves and dry stems. I sent pictures of the plants to Promesesse de fleurs, they were not at all helpful. Very poor customer service. I do not recommend them.

Very unhappy with my last order of nearly 500 euros worth plants.
The order of split into 2 deliveries. The first delivery took two weeks to arrive and two of the plants were unacceptable. Also they were out of stock on one of the items and although they gave me a refund, this was an added annoyance.

The second part of the order still hasn't arrived and it's now been three weeks.

Dealing with customer service has been extremely tedious because everything has to be done through their website by raising tickets - it appears that the company does not have an email address you can directly correspond with.

I'm very unhappy with the service I've received and would not be using this company again.