Prime Prometics Reviews 

3,802
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and suitability for mature skin. Many appreciate how easily the makeup applies and blends, providing a natural look without clumping or smudging. Reviewers frequently highlight the excellent customer service, describing it as efficient, kind, and responsive in resolving issues. However, some customers also noted issues with customer service, mentioning unresponsiveness or conflicting information regarding exchanges. A few other people also felt that certain lip products did not meet expectations, citing issues like cracked lips or color discrepancies from the website.

What people talk about most

Product

Reviewers express high satisfaction with the products, particularly praising the mascaras for their... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with various products,... See more

Order

Customers had ambiguous experiences with order, with many reviewers reporting that their orders were well... See more

User experience

Users describe positive interactions with user experience, consistently praising the ease of use and... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing satisfaction. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a bit dubious about online adverts but ordered mascara, came on time, good product. I placed another order for eye highlighter and eyebrow pen. Again good quality products. Will order again.

Rated 5 out of 5 stars

I have purchased several eye brighteners, eyelash growth serum and eyeliner pencils and of course, their most popular mascaras. All products look great on and so easy to use - they are smooth and butt... See more

Rated 5 out of 5 stars

Thank you Prime Prometics for a great mascara I never tried color mascaras but couldn’t resist the nice selection matching your eyeliners. I love the Emerald and Navy shades (as well as the Black). T... See more

Rated 5 out of 5 stars

I was suspicious of buying yet another make-up product on-line but this one seemed so genuine I succumbed and am I pleased I did! I can honestly say I have never had so many comments about how 'differ... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,802)

2,172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Should have read reviews before purchasing

I ordered three products from this company on June 30. I never received the item as of today. I contacted customer service several times and finally on July 15 they offered a refund and the same order at no charge. It is the 23 and I still have no refund or an order. Waiting to see what there response is. At this point I just want my money. I’ll update if I get either.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

I didnt have any problems ordering or…

I didnt have any problems ordering or receiving products.
I am enjoying the make-up. I got the color changing foundation and the primer.
I also got the face oil and lotion. The skin care has been lack luster and I havent enjoyed it or seen any improvement for using it. The oil feels very thin and is kind of sticky feeling. The lotion is nothing special. I dont notice anything difference in my skin. I won't purchase that again but I will continue with the makeup as it performs well and does as it advertises.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing coverage and color matching

I stopped using makeup because no matter what brand or type it always looked bad. I would have creases or some that accented the pores on my nose. Even after getting a shade match done, it looked fake. Then I tried Prime Prometics foundation. The difference was amazing! Shade match, perfect. No more creases or enhanced pores. Imperfections hidden. It made all the difference!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Peased with choice

I was hesitant about buying a cosmetic so far away when I come from New Zealand but boy was not disappointed!! At 75 I love the creamy smoothness and the ease it goes on. Flattering without being too much

18 July 2026
Unprompted review
Rated 5 out of 5 stars

The way it promotes it's products is…

The way it promotes it's products is genuine. I have bought a couple of items. Exceptional quality. I'm 73 and my eyes have never looked so good. Many compliments and I find it really hard to accept them but I now realise how lovely my eyes look. I am so happy. Please try these products. Thank you

23 July 2026
Unprompted review
Rated 5 out of 5 stars

3 Products so Far

I have bought 3 products off Prime Prometics. Mascara, Colour Changing Foundation and the Skin Primer.
I have to say the foundation was a game changer for me. It goes on easily and smoothly and doesnt turn orange as previous foundations have done. I love the colour on my skin. People have noticed too and complimented me.
Adding the primer to my routine is a new one for me but I'm impressed. Its great under foundation and worn alone.
The mascara doesn't clump which is what I like about it. I have very fine lashes so I have to build the layers but it works well and my lashes dont stick together.
My only grump is I wish I could purchase in store as I'm impatient and hate waiting for the postie!
Having said that my order was shipped promptly.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I was having trouble with finding a…

I was having trouble with finding a foundation.
when I got my foundation i tried it out and found out that they we correct about how well it blended on my face. It worked so well that i brought me more foundation. I love it and it didn't take long for it to come in once ordered. it's great i will be buy some more once i have run out.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products , excellent customer service and good return policies. I just repurchased the Prime Eyebrow and Eyelash serum. These products are the best that I have ever used, sparse eyebrows have grown in and my eyelashes have never been this long! The Prime mascara is an excellent product as well

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Color Changing Foundation Really Works!

I was very hesitant to try your product. I probably have tried atleast 10 different foundations. Because I have mature skin, most of the foundations highlight my wrinkles instead of my skin. Towards the end of the day the foundation was faded and dull. After seeing numerous advertisements on Instagram, I decided to try the foundation. Wow I was impressed! It really does match your skin perfectly, you look good all day long, and I dont know how but it doesnt show off your wrinkles only your skin. I used with the primer and the foundation literally glides on! I love it!

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Products poor quality. Eye liner pen dry and never worked. Eye brightening pens can hardly see product and only stays on 10 mins before disappearing. Company do not refund. They will give you excuses why they won't refund. They do not honour 30 day money back guarantee. Having to get refund through card merchant. List of excuses and avoidance tactics and no refund for products that I cannot use. Please avoid using this company at all costs. You have been warned

26 June 2026
Unprompted review
Prime Prometics logo

Reply from Prime Prometics

We’re very sorry that the eyeliner and eye-brightening pens did not perform to the quality you expected, and we understand how disappointing and frustrating this experience has been. We stand behind our money-back guarantee and always aim to make things right when a product does not meet expectations.

Our team offered both a replacement and a refund to confirm your preferred resolution. As a chargeback has now been opened, the matter will need to continue through your card provider’s process. We will fully cooperate with their review fully.

We’re sorry we were unable to resolve this with you directly before the chargeback was submitted.

Rated 5 out of 5 stars

The products are to true to what is being advertised

The products are to true to what is being advertised, fast delivery, and cost effective. I absolutely love all their products.
I use the Primelash Mascara, Gentle Gel Cleanser, Prime Eyeliner, and Colour Changing Foundation.

I was skeptical about The Colour Changing Foundation and thought how can this work. But it does, and it is a game changer. It does not show off your wrinkles, and tones perfectly to your skin tone.
I highly recommending all their products.
Vanessa

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Foundation

I've been using their foundation and it does exactly what they say it will. It blends perfectly with my natural skin color. And it feels weightless on my skin. I also am using the blush and while at first I thought it would be too dark for me, the application is so light you can blend it in easily and increase the color if needed. I've very happy with the products I've tried.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and great product

From the moment I realised i did the order wrong and emailed you, you were responsive and so helpful.
I have frontal fibrosing alopecia and have patches of no hair and thinning in other areas.
This product has increased my confidence and delayed my need to get a hair topper. The colour match is great.
Thank you 🥰

21 July 2026
Unprompted review
Rated 5 out of 5 stars

The Best Yet!

I bought the Mulberry mascara and the Emerald eye pencil and I love them both. Being 67 years young I rarely wear mascara and was disliking the black look, so I found the mulberry a very natural looking alternative with easy application without clumping.
The emerald eye pencil, although not as bright a green as shown is a perfect forest green colour to match my green eyes.
What I love most about it is, it doesn't smudge and glides on smoothly and easily.
The price points are quite high, but the quality is good... the ultimate proof will be in how long they last.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Care Full Beauty

Their products are what they say they are: they do not 'melt' off my face; they glide on smooth; gorgeous eye brightener colors; perfect mascaras. Love the lipstick also: not gooey but a compliment to facial tones.
It is apparent that Prime cares - and celebrates that we ladies do age!
p.s. Only had difficulty with one product: the Beauty Water bottle seems to 'clog'.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic products for seniors!

All the products I have tried, including mascara, eye liner, lip pens, foundation, have been excellent. I am in the older age range and find their products suit my skin and really do actually do what they claim they do! Will continue to be a customer and explore further products in their range!

21 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look