Prime Prometics Reviews 

4,171
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,282 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the makeup items, noting that the mascara lengthens lashes without clumping and the foundation blends seamlessly into mature skin. Consumers also love the lightweight texture and how smoothly the items apply, providing a fresh and natural look throughout the day. However, some customers also noted frustrating issues with customer support response times and difficulties processing product returns or satisfactory exchanges. A few other people also felt that certain makeup shades appeared much darker or different than expected, making it tricky to find the right match.

What people talk about most

Product

Clients share positive opinions on product, highlighting how well the color-changing foundation blends... See more

Quality

Customers had positive experiences with quality, noting that the foundation blends well and provides great... See more

User experience

People report positive experiences with user experience, highlighting how easy and comfortable the products... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting both smooth transactions and... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Before coming across Prime Prometics I struggled to find a light weight tinted moisturiser/foundation which did not cake or seep into lines. Then I tried your colourless foundation, the cc cream masc... See more

Rated 5 out of 5 stars

Love this company. Products great quality and last and I highly recommend for those that have sensitive skin. My favourite product is the beauty water you just press your pad on the top of the bottle... See more

Rated 5 out of 5 stars

I couldn't believe that this mascara actually made my lashes longer after only 2 uses. It doesn't clump together and the emerald green is very subtle. I find it washes off with water and soap better t... See more

Rated 5 out of 5 stars

Excellent products! I have always struggled with eye shadow but the brightening stick is so easy to apply! The eyeliner also glides on very easily, with no tugging of the lid, and stays in place. A... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,171)

2,122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What chemicals are in the Airbrushed Skin Primer? Too expensive for quality.

I tried the Airbrushed Skin Primer when my previous primer did not prevent the Color Changing Foundation from clumping in lines and wrinkles. This product did not make a difference for this foundation. So, I used it with my previous foundation. It was no better than my drug store brand. On day 5 of use, I had a few silver sparkles on my face, but did not know where they came from. On day 6, I realized the silver label on the tube was disintegrating and transferring to my face. The only thing that gets on the outside of the tube is the product. If it eats the label, I don't think it is healthy for my face.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Best eyeliner for older eyes or difficult skin!

I am using Prime Prometics PrimeEyes Glide Eyeliner. I have always used expensive, name brand eyeliners in the past and after I had cancer and chemo and got older, I found that these eye pencils would not stick to my skin. My skin became quite waxy and it was harder and harder to get the liner to stay on and show up! With my PrimeEyes eyeliner I just have to swipe the eyeliner once and it's there. I can build on it very easily for a darker look as well! I don't have to repeatedly go over and over my lids so no more pulling at them with a liner that doesn't stick on! I've ordered my products repeatedly now from Prime Prometics and have always had prompt deliver without an issue. I plan to continue using this product and in fact just bought three more eyeliners!

6 September 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the lip stain pencil and hate…

I ordered the lip stain pencil and hate it and find it not as accurate as stated. The Bloom color is ugly and it hasn’t performed as stated in that it came right off, and more importantly went on very poorly. I’ve used MAC lip liner for years which applies effortlessly but does stay on very long but I will keep using it instead. I wasted my 28$

26 August 2026
Unprompted review
Rated 2 out of 5 stars

Prime Eye Brightener

I have been using Prime eyeshadow brightener. Estrada. This is my third one and it definitely doesn't go on "like butter". This one is so hard and pulls the skin. Won't be buying this anymore.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Love their foundation

Love their foundation. Light coverage but covers the red and discoloration. I am 71 and this is definitely the best foundation I have ever used. Pricey but for me, it's worth it.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

Very Nice Products

The foundation is great. I love the texture out of the bottle. The mascara is very good, too. It doesn't cause the eye irritation that I had come to expect from a competitor. Nice volumising and lengthening.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Happy Customer!

I love my Color Changing Foundation and Undereye Brightening Corrector! The foundation blends incredibly and gives my 74 year old skin a smoother and dewy look. The undereye brightening corrector gives my tired eyes a younger look. The customer service is the best. I emailed Prime about an issue with a product and received a reply immediately. I’m a very happy customer!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Prime has OUTSTANDING service!

Prime has OUTSTANDING customer experience! Since I started using Prime cosmetics I have been so very pleased with the quality of my purchases. Only once was I disappointed and they refunded me fully. Now, I accidentally purchased the wrong item and they have refunded that immediately...keeping in mind it was MY error!

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Bought the mascara mulberry

Bought the mascara mulberry. The colour is very pretty, but it's really hard to get the mascara off. I use makeup whipes, micelair water, and than also normal water. Still every morning its stuck like clay. I need to pull it of to get the new one on it. Really annoying, cause i pull al my eyelashes out. Never again for me

Update 6 sep 2026. I tried to take it off with warm water. It works better. Thank you!

3 September 2026
Unprompted review
Prime Prometics logo

Reply from Prime Prometics

We’re really sorry this has been so frustrating, especially when you love the Mulberry shade itself. Having to tug at your lashes to remove mascara is understandably upsetting.

PrimeLash is a tubing mascara, so the gentlest way to remove it is with warm water and light pressure, allowing the tubes to soften and slide off rather than rubbing or pulling. We’d really like to know if that works better for you.

If it still feels difficult to remove, please let us know. And if you’re within 30 days of your order, you’re covered by our money-back guarantee, so we’ll be happy to help make this right.

Rated 5 out of 5 stars

My 76 year old skin looks 20 years younger.

Prime is great to deal with. Professional and prompt delivery. The foundation is fantastic. How it goes from white to matching my skin tone I will never know- but it does. It leaves my face silky soft. I had looked for green mascara across all the well known brands and the emerald mascara and liner are fantastic with deep green pigment.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Blah to beautiful!

I’ve never been a big makeup user. Mainly because I didn’t like the way it felt on my skin-like a mask. And the color never seemed to look natural. Now that I’m in my 60’s, I want to brighten and freshen up my skin. I want to look natural, healthy, and radiant. Plus my eyes are nonexistent. My lashes are sparse and stumpy. I wanted to “open” my eyes. I mainly use drug store products which my skin has outgrown. I tried a couple of products for mature skin, but it settled in my creases or just looked heavy. I read the testimonials and reviews about Prime Prometics. I figured it was just another false advertising scam. But my friends and I each chose a different product line to try out and compare to each other. Thus far, my Prime Prometics line has won hands down! No heavy mask or orangey facial hue. I look natural and fresh faced. Learning that the products are also made with great ingredients and provide so much moisture is truly a bonus. I haven’t had a need to utilize customer service, but my purchases have arrived intact and timely. Very happy I took another chance and tried the Prime Prometics makeup for mature skin. Guida

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I started using Prime Prometics 1 year…

I started using Prime Prometics 1 year ago and was so impressed with the foundation and prime lash mascara. I value quality and these are top notch quality products. I use many of the makeup products, brushes and now using skin care. I am never using another product again besides Prime prometics. My skin is very sensitive and all the makeup looks so gorgeous, moisturizers and gives the best healthy glow. I get compliments all the time and did my own party putting on my girlfriends makeup for a night out and now they are going to buy the products themselves. I love this company!!!!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Hairline Powder WORKS!

First, all the products are great, but especially the Instant Coverage Hairline Powder. The coverage on gray is amazing, I use two colors to make it look more natural and I can go up to eight weeks between professional touchups. I’ve been telling all my friends to try it!

Easy to order, and quick shipping too.

14 March 2026
Unprompted review
Rated 4 out of 5 stars

I love this brand…

I was skeptical about another brand targeting the rather desperate 50 something group I now fall into. After lots of adverts I gave the mascara a go. It does do what it says better than the competition. I use black but I then bought the eyeliner in black & mulberry. I love the mulberry so bought another. I was truly blown away by the outstanding customer service though when I tried a product that wasn’t for me. They accepted my return request with no quibbles whatsoever and really fast. I have only dropped one star because I want to see more diverse colour options for lighter skin. I have the eye brightening shadow stick in diamond but I’d like to see a matte very pale pink lightener for green eyes to pop for fair skin so when I see that I’ll be adding my final star! ⭐

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I am 57 and have only really been…

I am 57 and have only really been wearing make up on a daily basis for about 5 years. The foundation always ends up looking flaky and leaves patches, and I never know what color to choose. I hated that, but didn't know how to fix it. When I saw the color changing foundation that goes on white and adapts to your skin color I had to try it. It is AMAZING!!!!!!!! I LOVE IT!N THANK YOU for helping older women whose skin is changing.

1 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look