I love how they ship them so quickly! One suggestion I have is that it would be really helpful if a confirmation email could be sent so customers know their order was placed successfully. Otherwise... See more
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Perfectlens.ca is an exceptional online destination for all your contact lens needs, offering a vast selection of contact lenses that cater to various vision requirements. With its user-friendly interface and commitment to customer satisfaction, this website has emerged as a go-to choice for contact lens shoppers across Canada.
One of the primary selling points of Perfectlens.ca is its extensive range of contact lenses. Whether you need daily disposable lenses, weekly lenses, monthly lenses, this website has got you covered. You can find famous brands such as ( Acuvue, AirOptix, Dailies, CooperVision and many others) included in their catalogue of products, ensuring that customers have access to high-quality and trusted products. Additionally, Perfectlens.ca boasts a wide selection of coloured contact lenses, allowing users to explore their personal style and transform their look with ease.
What sets Perfectlens.ca apart from other online eyewear retailers is its unwavering commitment to customer service. The website provides a seamless shopping experience with a user-friendly interface that allows customers to navigate through the extensive product catalogue easily. They offer detailed product descriptions, enabling shoppers to make informed decisions about their purchases.
Another notable feature of Perfectlens.ca is its competitive pricing. The website offers affordable options without compromising on quality, ensuring that customers can find eyewear solutions that fit their budget. They frequently provide discounts, promotions, and bundle deals, making it even more enticing for customers to choose Perfectlens.ca as their preferred contact lens provider.
Moreover, Perfectlens.ca prioritizes customer convenience by providing fast and reliable shipping options. They have a robust delivery system that ensures timely delivery of orders, allowing customers to enjoy their new contact lens promptly. The website also offers hassle-free returns and exchanges, providing peace of mind to customers in case they encounter any issues with their purchases.
Perfectlens.ca is a leading online destination for contact lenses in Canada. With its vast selection of products, excellent customer service, competitive pricing, and convenient shopping experience, it has established itself as a reliable and go-to platform for all your contact lens needs. Perfectlens.ca is the ideal choice for you.
Shop Contact LensesWritten by the company
Easy Online Orders and Returns. Free Delivery Options and more!
Cariboo Road 6741, V3N 4A3, Burnaby, Canada
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I had a very frustrating experience with PerfectLens. I ordered 2 boxes of contact lenses, but received one box and it was a different brand that i already know doesn't work for me.
I contacted customer service several times and requested a return label for the remaining incorrect lenses, but they did not provide one. Instead, they continued asking for details from packaging I had already discarded, even though I had submitted a photo through their form of the item i received.
Reply from perfectlens.ca
I have been ordering my lenses for years now, I find the company so reliable to the fact that my lenses are delivered so quickly.
Reply from perfectlens.ca
I’ve worn contacts for 30 years, these by far were the worse I’ve ever felt. After putting one in my eye it stung and felt like sand paper in my eye. I have light hazel eyes and purchased the light blue colour and there was no change of colour in my eye.
Reply from perfectlens.ca
The contacts came on time and were packed securely. I just had to put in my prescription and choose what I wanted. Super easy! Got some really cool coloured contacts too!
Reply from perfectlens.ca
They have handled shipping wrongly, where they dropped the unit number and as a result it was returned to their warehouse. I use my autofill which is correct and never causes me any issue for years. When I asked for the shipment reimbursement this is what I get: « It appears that your browser auto fill doesn’t work well this time. » and they ask me to reorder with paying for the shipment again!!!!
This costumer service insults me just like that!
I’d put zero if I could. 1 is too high already!
Reply from perfectlens.ca
Fast turnaround and great products. Speedy customer service response
Reply from perfectlens.ca
I wore my first pair and they are so comfortable to the eyes. No itching or burning. I hope the other pairs are the same. And I love that they were delivered so quickly. The price is amazing too
Reply from perfectlens.ca
You have good deals so i can afford my lences, and you are fast to deliver thank you soooo much love susan
Reply from perfectlens.ca
Ordered monthly contacts and they were only good for one use. $100 down the drain.
Reply from perfectlens.ca
Terrible experience with shipping
Refused to refund next day delivery charges.
Lenses are significantly cheaper at my local opticians office
Big firms cheating the little guy … as usual
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Reply from perfectlens.ca
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