perfectlens.ca Reviews 

4,574
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift delivery, noting that orders arrive quickly and efficiently. Many people appreciate the affordable and unbeatable prices, finding great value. The overall service is highly regarded, with consumers highlighting the ease of ordering and the pleasant surprise of receiving small gifts or samples. However, some customers also noted issues with product accuracy, receiving incorrect items or experiencing discomfort with the lenses. A few other people felt that customer service could improve regarding returns or exchanges, and some found express shipping did not deliver faster than standard options.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed and... See more

Product

Reviewers highlight positive aspects of product, with many finding the contact lenses comfortable and of good... See more

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process and... See more

Price

Customers consistently note positive experiences with price, often highlighting great, amazing, and... See more

Service

Customers had positive experiences with service, often highlighting its speed, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love how they ship them so quickly! One suggestion I have is that it would be really helpful if a confirmation email could be sent so customers know their order was placed successfully. Otherwise... See more

Company replied

Rated 4 out of 5 stars

the free gift was a nice surprise, and something I can use as well. The only thing is I still get just as many promotional texts even right after completing my order, and I think this is one thing you... See more

Company replied

Rated 4 out of 5 stars

Shipping was super fast, really appreciate this. There was one contact lens missing from one of the boxes I ordered. I was hoping an exchange or replacement would have been offered but $5 credit isn'... See more

Rated 5 out of 5 stars

I have been buying my contacts from perfect lens for years. The product is always packaged well, consistent and I find the price beats other competitors. I also like that they are Canadian. Sometimes... See more

Company replied


Company details

  1. Eye Care Center
  2. Pharmacy

About perfectlens.ca

Written by the company

Who is Perfectlens.ca

Perfectlens.ca is an exceptional online destination for all your contact lens needs, offering a vast selection of contact lenses that cater to various vision requirements. With its user-friendly interface and commitment to customer satisfaction, this website has emerged as a go-to choice for contact lens shoppers across Canada.

Our Advantages

One of the primary selling points of Perfectlens.ca is its extensive range of contact lenses. Whether you need daily disposable lenses, weekly lenses, monthly lenses, this website has got you covered. You can find famous brands such as ( Acuvue, AirOptix, Dailies, CooperVision and many others) included in their catalogue of products, ensuring that customers have access to high-quality and trusted products. Additionally, Perfectlens.ca boasts a wide selection of coloured contact lenses, allowing users to explore their personal style and transform their look with ease.

Why choose Perfectlens.ca

What sets Perfectlens.ca apart from other online eyewear retailers is its unwavering commitment to customer service. The website provides a seamless shopping experience with a user-friendly interface that allows customers to navigate through the extensive product catalogue easily. They offer detailed product descriptions, enabling shoppers to make informed decisions about their purchases.

Our Promise

Another notable feature of Perfectlens.ca is its competitive pricing. The website offers affordable options without compromising on quality, ensuring that customers can find eyewear solutions that fit their budget. They frequently provide discounts, promotions, and bundle deals, making it even more enticing for customers to choose Perfectlens.ca as their preferred contact lens provider.

Our Feature

Moreover, Perfectlens.ca prioritizes customer convenience by providing fast and reliable shipping options. They have a robust delivery system that ensures timely delivery of orders, allowing customers to enjoy their new contact lens promptly. The website also offers hassle-free returns and exchanges, providing peace of mind to customers in case they encounter any issues with their purchases.

We are Perfectlens

Perfectlens.ca is a leading online destination for contact lenses in Canada. With its vast selection of products, excellent customer service, competitive pricing, and convenient shopping experience, it has established itself as a reliable and go-to platform for all your contact lens needs. Perfectlens.ca is the ideal choice for you.

Shop Contact Lenses

A near Perfect Score!

Written by the company

Find out why our customers love PerfectLens contacts!
What makes PerfectLens so perfect? Name brand contacts at up to 70% off retail, plus free delivery options and more! Subscribe now and get a 15% off your first order and more exclusive offers from Perfectlens.ca.

See what’s so perfect about PerfectLens!

Easy Online Orders and Returns. Free Delivery Options and more!

Easy Online Orders and Returns. Free Delivery Options and more!
Your perfect online shopping experience is here: We offer your favourite premium contact lenses. You can find weekly promotion on brand name contact lenses. Easy online ordering with next business day processing. Free shipping on orders over $89, Perfectlens offers dedicated customer support care through email, livechat and phone. Buy more and save more, earn reward points on every order. Satisfaction guaranteed returned and unopened products within 30 days of your purchase.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,574)

280 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had a very frustrating experience…

I had a very frustrating experience with PerfectLens. I ordered 2 boxes of contact lenses, but received one box and it was a different brand that i already know doesn't work for me.

I contacted customer service several times and requested a return label for the remaining incorrect lenses, but they did not provide one. Instead, they continued asking for details from packaging I had already discarded, even though I had submitted a photo through their form of the item i received.

13 July 2026
Unprompted review
perfectlens.ca logo

Reply from perfectlens.ca

Sorry for the incovneneince this time.
We carefully process order as placed, however in case any mistakes spotted, we ask cooperation to clarify situation.
Please kindly email us to info@perfectlens.ca with pictures of the item you have issue with.
We are certainly able to look into your case.

Rated 5 out of 5 stars

I have been ordering my lenses for…

I have been ordering my lenses for years now, I find the company so reliable to the fact that my lenses are delivered so quickly.

16 June 2026
perfectlens.ca logo

Reply from perfectlens.ca

Hi Virginia, Thank you so much for your kind review. We appreciate your support!

Rated 1 out of 5 stars

Do not recommend

I’ve worn contacts for 30 years, these by far were the worse I’ve ever felt. After putting one in my eye it stung and felt like sand paper in my eye. I have light hazel eyes and purchased the light blue colour and there was no change of colour in my eye.

11 June 2026
perfectlens.ca logo

Reply from perfectlens.ca

Thank you for your feedback.
We are sorry to hear that you have issue with product.
In order for us to gain better understanding, one of our agents will reach out to you by email.
Sorry again for the inconvenience

Rated 5 out of 5 stars

Contacts at a great price!

The contacts came on time and were packed securely. I just had to put in my prescription and choose what I wanted. Super easy! Got some really cool coloured contacts too!

11 June 2026
perfectlens.ca logo

Reply from perfectlens.ca

Hi Lisa, Thank you! We’re glad you’re pleased with the quality and service.

Rated 5 out of 5 stars

Great service

Great service, quick shipping.

9 June 2026
perfectlens.ca logo

Reply from perfectlens.ca

Thanks for your review! Happy to hear everything was easy.

Rated 1 out of 5 stars

The costumer services takes you for a fool

They have handled shipping wrongly, where they dropped the unit number and as a result it was returned to their warehouse. I use my autofill which is correct and never causes me any issue for years. When I asked for the shipment reimbursement this is what I get: « It appears that your browser auto fill doesn’t work well this time. » and they ask me to reorder with paying for the shipment again!!!!
This costumer service insults me just like that!
I’d put zero if I could. 1 is too high already!

28 June 2026
Unprompted review
perfectlens.ca logo

Reply from perfectlens.ca

Hi Elnaz'
We're sorry to hear you were disappointed with your experience. We understand that the missing unit number in the shipping address caused an issue with the delivery. To help resolve the situation, we waived the restocking fee and processed the remaining refund.
To help avoid this in the future, we recommend reviewing the shipping details carefully before completing the payment.

Rated 5 out of 5 stars

I wore my first pair and they are so…

I wore my first pair and they are so comfortable to the eyes. No itching or burning. I hope the other pairs are the same. And I love that they were delivered so quickly. The price is amazing too

30 May 2026
perfectlens.ca logo

Reply from perfectlens.ca

Hi Sangeeta, Thank you for your valuable feedback. We appreciate it.

Rated 1 out of 5 stars

Ordered monthly contacts and they were…

Ordered monthly contacts and they were only good for one use. $100 down the drain.

27 May 2026
perfectlens.ca logo

Reply from perfectlens.ca

Dear Kyla,
Thank you for your feedback.
We are sorry to hear that your recent order of contact lenses did not meet your expectations.
To better understand the issue and assist you appropriately, one of our customer service representatives will send you a follow-up email shortly.
We look forward to helping you resolve this matter.

Rated 1 out of 5 stars

Terrible experience with shipping

Terrible experience with shipping
Refused to refund next day delivery charges.
Lenses are significantly cheaper at my local opticians office
Big firms cheating the little guy … as usual

5 June 2026
Unprompted review
perfectlens.ca logo

Reply from perfectlens.ca

Thank you for your feedback, Lynne.
we are sorry for the inconvenience. We would like to take a closer look your case.
Could you please reach out to us by email (info@perfectlens.ca) with your name and Order ID?
Thank you again for your time.

Rated 3 out of 5 stars
perfectlens.ca logo

Reply from perfectlens.ca

Hi Natasha,
We appreciate your feedback.
Our website is currently available in a single language. we appreciate your understanding as we continue to improve accessibility.
We also understand that you selected express shipping, and the order was delivered within our promised timeframe.
Please kindly note that delivery times are based on business days and do not include weekends.

Rated 2 out of 5 stars

The shipping took forever…

The shipping took forever unfortunately....

16 May 2026
perfectlens.ca logo

Reply from perfectlens.ca

Hi Vitali,
Thank you for your feedback.
We are sorry that your package did not arrive as expected.
After reviewing your order, we can confirm that the package was delivered within our promised delivery timeframe. Please note that our standard shipping time is 3–6 business days.
One of our agents will contact you to further assist you and address any remaining concerns.

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