SIRO Ireland Reviews 

Extremely poor installation service and communication.

Extremely disappointing experience with SIRO.

My broadband installation has now been cancelled twice, and on both occasions I had to take time off work to stay at home and wait for the installation.

The first time, the installers arrived but then told us that several requirements and permissions were needed before they could proceed. We live in an apartment building, so these permissions need to be arranged in advance. Nobody informed us beforehand that these requirements would be necessary.

The second appointment was even worse. I took another day off work, stayed at home waiting for the installation, and SIRO simply did not show up. I was only contacted at the last minute to be told that the installation would not be going ahead.

This has resulted in two days of work lost, as well as a huge amount of wasted time and frustration.

If SIRO knows that specific permissions or arrangements are required for an apartment installation, customers should be informed before the appointment is booked. And if an installation cannot go ahead, customers should be given proper notice instead of being left waiting at home.

Very poor organisation and communication. After this experience, I would not recommend SIRO.

Worse still, I specifically took a day off work today to wait for the technician to arrive, only to receive a last-minute cancellation call on the day of the appointment, informing me that it has been pushed to next week.
This lack of communication and disregard for my time is unacceptable. I expect a prompt explanation for this repeated delay and an urgent resolution to get my internet installed as soon as possible.

No support to fix internet issues by Siro. Vodafone are the provider and use SIRO box for fibre optic but lines are seemed to be very bad and there are regular Connectivity issues related to fibre optic. Vodafone can't get it fixed and no help from SIRO available leaving customers in limbo lots of other people complaining about SIRO as well

Big NO to SIRO if other options available

Simply no support when issues arise. No way of contacting SIRO. When reseller can’t really fix the issues and Airwire doesn’t have a Sunday service so left in the dark.

I've had an outage in my area since April 5th with no sign of it being fixed. Fine when it works, a horrid company when it goes bad.

Their customer support team do not answer emails. I am trying to get a simple issue solved (add my property to their database) and it is going on for over a year. Absolute madness.

It started off with Yulia not reading the questions and then simply ignoring all communication sent. Unfortunately, this is now resulting in a serious complaint being raised about the staff.

Also from reading Google reviews, I am not the only person to be ghosted once an enquiry was made about the adding and address to the database.

Worst experience, pathetic install of the Vodafone modem hung the modem via the LAN wire off a plug

If I could give no stars I would.

I have signed up for broadband in a new build. It's 3 weeks now siro say no room on port for me. Yet the whole road has broadband. So disappointed and without internet. Seem to be getting nowhere with trying to contact them.

Always lost Internet connection!

Impossible to contact, they don't have a phone number. They say they'll get back to email queries in 10 days. 10 fricking days! And in the meantime, their box is broken and we have no internet.

I'm waiting for SIRO setup in a new build estate. There is no phone number for SIRO so email is the only option for reaching out.
I've emailed multiple times and not received any update or response from SIRO in over 2 months. It's understandable if it will take some more time but zero communication in over 2 months is disappointing.
Reference query number: 19459

Very slow to get services from them, if is not them is the ESB. If is them no news untill they decide to do something.

No support to fix internet issues. Vodafone are the provider and use SIRO box for fibre optic

Storm last year damaged the fibre optic. Connectivity issues since. After 3-4x calls to Vodafone to fix it. They tried to upsell me WiFi extender without addressing the problem.

Then eventually they said we need to contact SIRO directly despite there being no support. Mental

I made a request on 19th of May for fibre connection. It is now the 18th of August. I had to wait for Siro/ ESB to bring the line over to my house.As it's a government agency they dont take accountability of any time line and push it back to the provider. Bad form and not customer centred.

I have no broadband since 24th October, 2024. Neither SIRO or broadband provider provide a service, totally dependent on ESB to fix lines. Siro service is absolutely deplorable.

2 days without broadband. Vodafone say it is Siro issue...no communications and no indication of when it will be fixed. my son is in the midst of his leaving cert and impacting his online notes study. I've had 2 faults since moving to Vodafone/Siro. Buyer beware....great at marketing...pity about the actual service!!

Wanted to move from eir because eir fibre is actually worse than copper (go figure). chose Virgin.
On the phone we were told it would be a simple switch and we assumed they would use the existing fibre line. They sent out the router and when we contacted them to say it won’t work we were told there ‘must be a small issue on the line’ but they could not attend for 4 days. SIRO engineers arrived this morning and told us the truth - got to get ESB involved and the whole process could take a month. Have to go back to eir now and cut my losses. Customer service agents haven’t a clue, tell different stories and refuse to escalate the issue. One week wasted without broadband. Beware

20 Jan – I registered for Virgin Media 500mb Broadband
22 Jan - 3 Siro crews arrived to install the line. They returned to another job midway through for an hour and a half. Then one crew returned to draw the line in. He did not terminate the line as he said there was no connectivity in the line so there could be a break in the new line.
29 Jan – I phoned Siro to query the delay and was advised the crew would return to resolve the issue in the next couple of days.
31 Jan – I telephoned Siro as the crew did not arrive and I was told they could not confirm when the crew would return and they could not provide appointment dates due to the storm.
06 Feb - A Siro crew came to confirm the line to the house does not have a break. They mentioned first crew should have correctly terminated the line but did not. The break must be on the mainline or splicing.
12 Feb – I phoned Virgin Media regarding the delay and they advised the issue would be raise to Siro. A Siro crew would return to the house to terminal the line while the overhead crew resolve the connectivity.

I connected to Siro with DigiWeb (they have great customer support). It seems that people forget that Siro only provides infrastructure. You going through same networks regardless of actual provider you choose. Difference between them is your monthly price and type of router they provide (usually some cheap unit with mediocre wifi). The only complain about SIRO I have today is it's 10 times lower Upload speed that Download. When they rolled out they were offering 200mbps Upload but later reduced it to 100mbps. Now, when they roll out 2Gbps service to more places they still did not increase it which does not add any real value when upgrading from 1Gbps (I work from home and upload speed does mater a lot). It seems only in Ireland this is acceptable (compared to rest of Europe).

Still no access to Siro network. Would love to know how they decide what areas to expand to. I'm in Kilbarrack with no access yet it's available in surrounding areas (Donaghmede, Raheny, Baldoyle, Sutton and even Howth). We're still not on the planned towns. No phone line so stuck with Virgin Media - which is so expensive.