I purchased three crossbody satchels for our recent family trip. They have three ample sized pockets with two zippers that tuck in, away from possible pickpockets. The other is on the side close to my... See more
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Review summary
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Promptness in reply was amazing. Unfortunate that I had to contact company since instruction manual and online video do not state to double click power button.
Company replied
Effective communication and a prompt dispatch of the back pack. Although I haven’t used it yet, it seems to be well made. I’m happy with the purchase and would recommend this company.
Company replied
My new wheeled backpack is just what I’d been looking for! It feels sturdy without being too heavy, and is easy to manoeuvre. My first bag arrived damaged, but Emilie in customer service was very help... See more
Company replied
Company details
Written by the company
Simplify Living provides the highest quality accessories & gear to make every adventure a breeze. From backpacks, crossbody & duffle bags, to packing cubes, toiletry bags & travel pillows, we've got the perfect solution to make your next trip that little bit smoother.
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4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I gave the team 5 stars BEST CUSTOMER SERVICE
I gave the team 5 stars as I order my products on a Sunday and we are going away in 1 week I emailed the team to see when my order would be shipped, they emailed back withing 2 hours on a Sunday to say my products would be shipped from the Sydney warehouse within 2 days. The next day I have already received my shipping advice. Couldn't ask for better customer service. Well Done Team!!!!!!!
6 September 2026
Unprompted review
Very fast response
Very fast response. No offer of compensation though which would have been nice but they appear to take my feedback seriously so hopefully the problem will be resolved for future purchases. The bag is amazing but the strap needs to be improved for active sports to prevent strap slippage.
5 September 2026
Unprompted review
Was just asking APPROXIMATELY how long…
Was just asking APPROXIMATELY how long it would take to ship to Canada, but always was told to check the tracking number , but because I just placed the order didn’t show up yet, so never rcved an answer. Was just looking an approximate time line only .
5 September 2026
Unprompted review
Removing an incompatible item from an order.
I had ordered a Luggage Tracker only to realize after reading the description again that this Luggage Tracker wasn't compatible with an Android phone. I straight away sent an email to Customer Care and within the hour had someone onto it and they managed to remove the item with a refund from my remaining order. Couldn't be happier with the BEST and most EFFICIENT customer care I received and I would absolutely with no hesitation purchase from Simplify Living again and I would highly recommend them for any travel needs.
4 September 2026
Unprompted review
Reply from Simplify Living
Hi Kathy,
Thank you so much for your wonderful feedback! ❤️ We’re thrilled to hear our Customer Care team was able to assist you so quickly and remove the incompatible item from your order. We truly appreciate your kind words and recommendation, and we look forward to helping you with your future travel needs.
Best regards,
Simplify Living Team
prompt reply to my delayed shipment…
prompt reply to my delayed shipment Thanks.
2 September 2026
Unprompted review
Reply from Simplify Living
Hi Parvez,
Thank you for your feedback! ❤️ We’re glad to hear our team responded promptly regarding your delayed shipment. We appreciate your patience and understanding, and we’re grateful for your support.
Best regards,
Simplify Living Team
I had prompt replies re a payment…
I had prompt replies re a payment issue, but team replied quickly about my concerns.
4 September 2026
Unprompted review
Reply from Simplify Living
Hi Celia,
Thank you so much for your feedback! ❤️ We’re glad to hear our team responded quickly and promptly addressed your payment concerns. Providing timely and helpful support is always our goal. We truly appreciate your support.
Best regards,
Simplify Living Team
Fabulous, friendly service
I received an immediate and super-friendly response to my enquiry. They also went over-and-beyond to give me a credit refund. I love the service provided by this company.
4 September 2026
Unprompted review
Reply from Simplify Living
Hi Margaret,
Thank you so much for your wonderful feedback! ❤️ We’re delighted to hear you received such a quick and friendly response from our team. It means a lot to know we could go above and beyond to assist you. We truly appreciate your kind words and support.
Best regards,
Simplify Living Team
Very helpful and responsive x
4 September 2026
Unprompted review
Reply from Simplify Living
Hi Jani,
Thank you so much for your kind feedback! ❤️ We’re delighted to hear you found our team helpful and responsive. We truly appreciate your support and look forward to assisting you again.
Best regards,
Simplify Living Team
Amazing Marjorie
Your representative Marjorie was amazing. Went the extra mile and a half to locate my orders and ensure that everything was correct.
4 September 2026
Unprompted review
Reply from Simplify Living
Hi Angela,
Thank you so much for your wonderful feedback! ❤️ We’re thrilled to hear that Marjorie went above and beyond to locate your orders and make sure everything was correct. We’ll be sure to share your kind words with her. We truly appreciate your support.
Best regards,
Simplify Living Team
Customer Service Excellence
The wrong color bag was shipped to me and it wasn’t an issue at all to change the color. The customer agent was extremely friendly and professional.
2 September 2026
Unprompted review
Reply from Simplify Living
Hi Blondeey,
Thank you so much for your wonderful feedback! ❤️ We’re glad to hear we could make the color change process easy and hassle-free. It’s wonderful to know our Customer Care team was friendly and professional throughout. We truly appreciate your support.
Best regards,
Simplify Living Team
Great customer experience
They were very responsive and provided a great customer experience
3 September 2026
Unprompted review
Reply from Simplify Living
Hi Debra,
Thank you so much for your wonderful feedback! ❤️ We’re delighted to hear that our team was responsive and provided you with a great customer experience. We truly appreciate your kind words and support.
Best regards,
Simplify Living Team
Quality product, great service and delivery
Years ago we used to import handbags and travel goods for many years we had business in Melbourne and I can tell you your product is a1 quality
Many thanks
Olive bridges
3 September 2026
Unprompted review
Reply from Simplify Living
Hi Olive,
Thank you so much for your wonderful feedback! ❤️ It means a lot coming from someone with years of experience in handbags and travel goods. We’re thrilled to hear you consider our products quality. We truly appreciate your trust and support.
Best regards,
Simplify Living Team
Had an issue with a vacuum pump
Had an issue with a vacuum pump. Raised it with your team.
Excellent feedback and response, replacement pump has just been received.
Thank you
Cheers Leo
1 September 2026
Unprompted review
Reply from Simplify Living
Hi Leo,
Thank you so much for your kind feedback! ❤️ We’re glad to hear our team was able to resolve the issue quickly and that your replacement vacuum pump has arrived safely. We truly appreciate your patience and support!
Best regards,
Simplify Living Team
Helpful customer service
Initially I was annoyed because my delivery was delayed and stuck in the same position for around 5 days so I emailed the company and asked them to assist me and find out what was wrong. They responded that day and promised to look into the matter which they did and the next day the parcel was once again on its way to me
31 August 2026
Unprompted review
Reply from Simplify Living
Hi Lee-Anne,
Thank you so much for taking the time to share your experience with us! We completely understand how frustrating it must have been to see your parcel stuck in the same place for five days. We’re really glad you reached out and allowed us to look into it for you. It’s wonderful to hear that our team was able to investigate the delay and that your parcel was back on its way to you the very next day.
We truly appreciate your patience and understanding, and we’re so happy we could help get things back on track for you. Thank you again for your kind feedback it really means a lot to our team!
Best regards,
Simplify Living Team
I placed an order but I ordered the…
I placed an order but I ordered the wrong color so after I placed the order I emailed to ask them if they could fix it and almost instantly I got a very courteous email to say they had adjusted my order, top marks!!!
1 September 2026
Unprompted review
Reply from Simplify Living
Hi Josie,
Thank you so much for your fantastic feedback! ❤️ We’re thrilled to hear our team was able to adjust your order so quickly and that you received such courteous service. We truly appreciate your top marks and support.
Best regards,
Simplify Living Team
Promptly provided refunded.
Promptly provided refunded.
Why 3 star?
Because same bag at $42 was only $5 at Shein.
3 September 2026
Unprompted review
Reply from Simplify Living
Hi Deb,
Thank you for sharing your honest feedback. We’re glad to hear your refund was processed promptly. We understand your concern about the $42 price of the bag compared with the $5 price you found for a similar bag on Shein. We appreciate you taking the time to share this comparison, as customer feedback helps us continually review our pricing and value.
Best regards,
Simplify Living Team
The customer service and products are excellent
Great products. The customer service response email is very quick.
When one of the products were not suitable, the customer service team responded right away and refunded me without hesitation
4 September 2026
Unprompted review
Reply from Simplify Living
Hi Helen,
Thank you so much for your wonderful feedback! ❤️ We’re delighted to hear you’re happy with both our products and customer service. It’s great to know our team was able to respond quickly and process your refund without any hassle. We truly appreciate your kind words and support.
Best regards,
Simplify Living Team
Quick response time
Received item that was too small for my needs. I immediately reached out and had a response within a few hours.
2 September 2026
Unprompted review
Reply from Simplify Living
Hi,
Thank you so much for your feedback! ❤️ We’re glad to hear our team responded quickly and was able to assist with your concern about the size. Providing prompt and helpful customer service is always our goal. We truly appreciate your support.
Best regards,
Simplify Living Team
Very prompt and reassuring response.
2 September 2026
Unprompted review
Reply from Simplify Living
Hi Jacqui,
Thank you so much for your kind feedback! ❤️ We’re delighted to hear that you received a prompt and reassuring response from our team. Providing helpful and supportive service is always our goal. We truly appreciate your support.
Best regards,
Simplify Living Team
Large sized crossover bag for travel
I wanted a large enough crossover bag to allow my iPad to fit whilst travelling. The bag I chose was reasonably priced and was as described. Communication with the company was good. I found the bag to be of good quality for the price.
1 September 2026
Unprompted review
Reply from Simplify Living
Hi Debbie,
Thank you so much for your wonderful feedback! ❤️ We’re delighted to hear you found the crossbody bag spacious enough for your iPad and that it met your expectations. It’s also great to know you were happy with the quality, value, and communication from our team. We truly appreciate your support.
Best regards,
Simplify Living Team
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