Shop App Reviews 

I bought a pair of trainers via this app they are most definitley counterfeit and I have had no help whatsoever from ‘shop’ I have contacted the vendor for a return address in uk as it’s supposedly a uk company but they are not giving me an address . Shop have done nothing to help I did not sign up to this app and every time I buy something it seems to be processed through them ! My advice is BEWARE .

I purchase a lot of items on this app with the exception of a purchase from Chef Preserve. I purchased a vacuum sealer for $80 on Feb 7, 2026 with a delivery date of Feb 17, 2026. FedEx tracking and Shop tracking indicates that it is still in transit and it is now August 26, 2026. All attempts to get a refund or at least reply to my requests have been ignored by both SHOP and Chef Preserve have been ignored. I am very disappointed with SHOP especially since I have enjoyed the variety of sellers on the App.

Wanted to order dress from Peruvian Connection that sold out and was now available in my size on the Shop App and also the Shop App provided a $15.00 discount. At check out I noticed that I had two outdated credit cards and wanted to add a correct number. I deleted the two old credit cards but could not find anywhere where to find my Account and then add the new credit card in order to purchase the dress. I consulted the Shop App help also but scrolling down did not reveal my Account to click and then add a new credit card for payment. All I got was endless scrolling of products to buy so I gave up and bought directly from Peruvian Connection without the $15.00 discount. Until Shop provides a logical and easy way to add a new credit card to their Shop App, I will not use the Shop App. The Shop App should make shopping easy; it does not and angered me in hindering me in not getting the $15.00 discount as promised.

Not helpful, doesn’t respond, and definitely doesn’t aide the communication process when it comes to disputes or issues with your order. They are a very useful tool/middleman who help support, advertise, and market scammers

Do not waste your money with this app they will take your money and not give it back and you will not get what you ordered. They are crap. Then blame it on a store with no correct email address it’s a scam all the way around. Do not waster your money or time with these people they are a complete headache. I guarantee you will see a reply on here but they will not reply for the life of them about my order. They don’t even deserve one star

I bought "Arterion" from Sunvanna though the "Shop" app who I found are "Shopify". It eventually arrived. Although the colour of the packaging is the same, there is nothing to say it is the brand "Arterion" and no reference to the company "Sunvanna".
In the advertising it states :
"Dose - The studies showing plaque reduction use 1200-1400mg daily of aged garlic extract.
Most health store products contain 200mg six times too low. Arterion delivers therapeutic-grade concentration, not token amounts."
The bottle shows "Garlic Bulb Powder 150mg, amongst other plant extracts so it is NOT Arterion as advertised.
I don't even know of true Arterion exists. I have to believe I was scammed.
Shop do not refund you so I'm expected to deal with some scammer from Hong Kong.

I felt like it was a scam....then 30 days to remove my info after cancelling? No. Do it now.

There are two good things about the shop app: easy purchase and delivery updates. Other than that, their customer NO SERVICE is designed to frustrate you into submission and make you give up.
Unfortunately, they are complicit with vendors in actually stealing from customers. REMEMBER YOU ARE NOT THEIR CUSTOMER AT LEAST AS THEY SEE IT.

Description below is from experience with Benson and Clark through the SHOP APP:

Absolutely the worst company I have ever dealt with; they are thieves. I waited a month; the whole order never came in. Paid over $92.00 to return the order due to size. I only wish I had researched them more. Out about $600.00 with little to no response from them or, unfortunately, the Shop App, whose customer service is atrocious and designed to frustrate you into submission to giving up.

I recently placed an order with what I thought was Everstride Socks. Long story short, their website was somehow hacked and I placed an order with a scammer company. Everstride was very helpful helping to research this, but in the end this is what happened. I will no longer buy from any business that uses this app. They have no protections and frankly they don’t care. I don’t want these people having my personal information and credit card numbers! Now I have to fight with my bank to recover my money.

Aggressively overlays retailer's own checkout causing all kinds of issues if retailer hasn't enabled functions like Paypal pay-in-4 or discount codes in Shop app. Even signing out of it on all devices and deleting cookies doesn't stop this dog of an app from recognizing your E-Mail address and divert you to the app overlay to log in.
Horrible behavior, since it clearly is set up to protect its own ecosystem. For my most recent issue, I wanted to space some payments out on a big purchase. Seller definitely had Paypal pay-in-4. Shop App decided to log me in to itself and handle the transaction, without me realizing. Instead of redirecting to Paypal pay-in-4 as expected, the whole purchase ended up going through. Now in the process of cancelling the order, and hoping that goes through before the sale ends and the item is back to its usual retail price.

First of all this app is infested with scammers pulling all manner of "bait-and-switch" schemes on unsuspecting customers. But what I am reviewing here is that one of their sellers (some women's clothing store in Dallas, TX) is mailing me an item I never purchased and they are probably going to try and charge me for it when it is delivered: where I come from, that's called MAIL FRAUD. And they know it's fraud, because they can't seem to tell me what the item was or what dollar amount I paid for this item: in my last communication, they told me "contact the seller directly" but GUESS WHAT: THERE IS NO WAY TO DO THAT ON THEIR SHOP APP. They obviously want to be sued and that's what's going to happen to them and their parent company Shopify, Inc.

-1
This APP has no customer service and when an issue arises with orders and companies the APP will then display a notice that it has no responsibility to orders, refunds, and complaints. It is a tracking APP only.
Perfect platform for scams and alike.
£60 I’ve been scammed to learn a valid lesson
Lumeor beauty company uses this platform and once ordered does not respond to issues, requests for updates and refunds.
No customer service just blank.

ok, I used the SHOP app a few times, no problem. 👍👍…… BUT…….
I used the SHOP app for payment of another product, all went through just fine. About 30 min later the company calls me and said they do not deliver, customers have to be pick up items. It’s not close to me so I said cancel order, the total was 80.00, they said SHOP charges 5.00 so I would have to go to SHOP for that. It’s 5.00: who cares but I did pay 80 not 75.
GOOD LUCK!!!!!! The costumer service contact is AI. GIVE ME A BREAK! You deal with something that you cannot reason with, I will not be getting my 5.00 back, I said I will never be using SHOP again, the enough answer from an AI agent said basically sorry you feel that way, is there anything else I can help you with……. UMmmmmmmm……..

There is no Customer Service at all. They tell you to contact the company when there’s a fraudulent charge.. you can’t talk to a live person and the company doesn’t exist. It’s a fraudulent company.

So all I could do is delete all my cards from there. Delete the app delete my account and keep checking my bank to make sure it doesn’t show up there.

They don’t give two squats about customers at all what a joke of an app they worse than PayPal if that’s even possible.

Shocking customer service especially for allowing many fraudulent companies scamming people on the app. They show zero care or concern. And allow these companies to continue on the app. On the app trying to report a company is pointless

They are terrible at customer service and continuously don’t refund items correctly even when the merchant provides proof they refunded correctly. They hoard their shop cash and don’t return it if an item is returned or refunded. And the customer service only has an email that doesn’t review evidence and only gives generic, scripted responses once a day with no follow up ever!