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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the product and the efficiency of the delivery service. Many consumers highlight that the product helps them to increase their daily water intake, making hydration more enjoyable. People also appreciate the variety of flavors available and the overall design of the bottle. While opinions on the order process and customer service are mixed, many reviewers were impressed with how quickly and effectively the company resolved issues. Some customers mentioned specific positive experiences with the support team, noting their helpfulness in addressing concerns. Overall, the product seems to be well-received, especially for its innovative approach to flavored hydration.

Based on these reviews

Rated 4 out of 5 stars
Invited

Shopping is super easy and the bottle works! Lost a star because the bottle does leak when it’s in bags and not held directly upright despite it saying it’s leakproof, no matter how much you tighten i... See more

Company replied

Rated 4 out of 5 stars
Invited

Lovely cup great quality and love the flavour only thing I’m not sure of if the bubble effect feels like I can’t quite get enough water in the straw ,wasn’t expecting that but only a minor gripe ,all... See more

Company replied

Rated 4 out of 5 stars
Invited

Nice easy site to navigate and order. Well packaged on arrival, its a gift so cant comment on the item itself. I'm a bit disappointed my 10% introduction offer didn't appear but ordered anyway

Company replied

Rated 4 out of 5 stars

Excellent leak-proof bottles, and delivery was super quick! A small rubber piece was missing when I received my bottle, which I didn’t notice until my son pointed it out after using it. I contacted t... See more

Company replied

Rated 5 out of 5 stars
Invited

Great bottle. I have kidney disease and need to drink a lot of water but cannot have most flavoured water or squash due to the level of potassium. This is perfect for me as it feels like I am drinking... See more

Company replied

Rated 5 out of 5 stars
Invited

I’ve been testing out the Air Up bottle for a while now and I’m honestly impressed! It makes drinking more water so much easier, the scent pods give just the right hint of flavour without any sugar or... See more

Company replied

Rated 3 out of 5 stars
Invited

The actual product and promptness of delivery is exactly how I would want it to be, I wish there was an option to have it delivered in a box that doesn’t say air up!! My boy put it on his Christmas le... See more

Company replied

Rated 5 out of 5 stars
Invited

Had heard mixed things about air up, but figured I'd give it a try, as I want to try and drink more water. I'm pleasantly surprised! It does actually "taste" like whatever pod you're using (there's a... See more

Company replied

Rated 3 out of 5 stars

Purchased a bundle bottle+pods on their website and never received them. They sent me a royal mail tracking number that keeps saying we're expecting it . Tried to contact support but you'll only c... See more

Company replied

Rated 5 out of 5 stars
Invited

I ordered the air up to increase my water intake, im not a lover of water but equally dont like squash either so this is a happy compromise. Im still blown away with how it works and the pods give... See more

Company replied

Rated 5 out of 5 stars
Invited

I absolutely love my air up bottle, helps me to stay hydrated and the pods encourage me to drink a lot more water than I normally would.

Company replied

Rated 5 out of 5 stars
Invited

It's the first time I've had an air up. So far it's brilliant. I've got to drink lots of water because I've got problems with my kidneys. Air up makes it a lot more enjoyable than drinking plain borin... See more

Company replied

Rated 4 out of 5 stars

I received an airup as a gift from my children. A skeptic I was amazed that it does actually work (for me, you may be different).. Today I purchased a tumbler to use in the work van along wi... See more

Company replied

Rated 5 out of 5 stars
Invited

Already have AirUp bottle, tumbler is great addition. Order arrived promptly and well packaged. Product could be improved by being able to choose purchase flavour pods individually rather than in pa... See more

Company replied

Rated 5 out of 5 stars
Invited

I recent order in good time and my granddaughter was extremely pleased with the items. I would definitely use this company again.

Company replied

Rated 5 out of 5 stars
Invited

This water bottle is phenomenal! If you have a sweet tooth and wanting to reduce your sugar intake, this would be a kind gift to yourself! It's so clever, I wish I'd thought of this idea myself.....yo... See more

Company replied

Rated 5 out of 5 stars
Invited

acheter air up m'a vraiment aidé ne plus boire de soda le gout est pertubant au debut mais quand on s'y habitue c'est incroyable Merci Air Up

Company replied

Rated 5 out of 5 stars
Invited

bought this bottle for my son, and he really likes it! It’s easy for him to hold, and the design is very practical. The quality feels sturdy, and cleaning it is simple, which makes things so much easi... See more

Company replied

Rated 5 out of 5 stars

My kids where hyped receiving the Air-up package. But unpacking it we got a green one instead of the purple one purchased. While the smile faded from my kids faces. I decided to contact Air-up. The... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy ordered fast delivery my daughter loves her new tumbler air up she is very athletic and this is great for encouraging her to drink more water at her events

Company replied

Rated 3 out of 5 stars
Invited

Our granddaughter was delighted to receive the airup for her birthday as some of her friends had one. The lid was very difficult for a 12 yr old to get the off and for adults and when we filled it wit... See more

Company replied

Rated 4 out of 5 stars
Invited

I love this water bottle, it’s so pretty and definitely works! Unfortunately the straw on the tumblr isn’t the best and barley any water comes up

Company replied

Rated 5 out of 5 stars
Invited

New user! Never really been a great one for drinking water BUT today alone I’ve probably drunk 4 litres and as a Kidney Stone sufferer the benefits are great medically also.

Company replied

Rated 5 out of 5 stars

First order and had an issue with an incorrect product delivered. Was handled brilliantly, no issues in resolving. Mistakes happen, but it’s how they are dealt with that you remember, and in this case... See more

Company replied

Rated 4 out of 5 stars
Invited

The product is good, but, ordering spares was tricky. There seemed to be a limited amount of colours of spares, but what annoyed me was charging double p&p for two items and not letting me combine the... See more

Company replied

Rated 4 out of 5 stars
Invited

The bottle arrived very quickly after ordering. I was rather sceptical, but because I hate drinking water and end up buying fizzy or sugary soft drinks, I decided to give this a go. When you drink it... See more

Company replied

Rated 5 out of 5 stars
Invited

Air up bottle arrived next day. Pleased with how it looks and the five flavours coming with it. This has been bought as a present so recipient will not be opening it till December.

Company replied

Rated 5 out of 5 stars
Invited

Great service, great choice of flavours and great encouragement to drink more water, especially in the winter when it’s harder.

Company replied

Rated 5 out of 5 stars
Invited

I bought a Gen 2 Bottle 1L for my son as a Christmas present in December 2023 and he uses it everyday. It is a very good product, good size bottle and came with three pods on purchasing it. I wished... See more

Company replied

Rated 5 out of 5 stars
Invited

Brought for my daughter as a present so she would drink more water, she absolutely loves it 👍 definitely done the trick, 1st day back from school with empty water bottle in forever. I am over the... See more

Company replied

Rated 5 out of 5 stars
Invited

AirUp is absolutely TopUp of water bottle manufacturer. Very good quality of plastic. Besides awesome flavour pots, not too strong, gently. I can advise.

Company replied

Rated 4 out of 5 stars
Invited

Ordering and sending was all very simple and smooth, my only problem was the packaging is branded. My order was for a birthday gift fortunately it was found by my husband before the child. Look forwar... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with how quickly my issue was resolved. We have also thought the product from air up to be really good quality and my son loves choosing the different flavours. But to now know th... See more

Company replied

Rated 4 out of 5 stars
Invited

Taste absolutely amazing only reason for a 4 is because it takes a bit of getting used to as you suck up air it can catch you in aware not to go in wind pipe. But I love it and ordered more flavours

Company replied

Rated 5 out of 5 stars
Invited

I received the water bottle and pods, this is for my Grandson's Birthday so he has not received it yet but I am sure he will love it.

Company replied

Rated 4 out of 5 stars

Great! But a tiny problem, let’s say you had a blocked nose, you won’t really feel the scent of the pod so I wouldn’t recommend it to have it at winter; or any time you get a blocked nose, but other t... See more

Company replied

Rated 5 out of 5 stars
Invited

I spent Sunday - Thursday waiting for this bottle to come so fairly fast delivery. I was unsure about how this would be or if it would work but it works really well in a weird but really good way. The... See more

Company replied

Rated 4 out of 5 stars

This bottle is great, the flavours and the bottle My only criticism is the fact that it has leaked a few times but apart from that it's amazing I would recommend Ps: wash in the dishwasher exc... See more

Company replied

Rated 5 out of 5 stars
Invited

Brought it for my husband for Christmas so not used yet. Really quick delivery got it within 2 days of ordering

Company replied

Rated 5 out of 5 stars
Invited

Merci pour cette livraison rapide et efficace. Sensation du goût excellente et supers belles gourdes ! Incroyable ! Merci AIR UP ! Compliments.

Company replied

Rated 5 out of 5 stars
Invited

Tastes great good to experience the science behind the bottle and pods .

Company replied

Rated 5 out of 5 stars

Excellent follow up support arranging for the right spare part for our air up bottle. Thank you air up team!

Company replied

Rated 5 out of 5 stars

I actually have a bottle and it works but i really want a redbull tasting flavour the original without and of the caffeine

Company replied

Rated 5 out of 5 stars
Invited

Great company and communication and very quick delivery ! Bought for a Christmas present for my granddaughter but looks amazing and also the watermelon pods!

Company replied

Rated 5 out of 5 stars
Invited

I was sceptical that the air bottle would really work, all I can say is WOW, it is amazing, love it

Company replied

Rated 5 out of 5 stars

The service was, as always, lightning-fast and incredibly pleasant. Thank you! ⚡😊

Company replied

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Company details

  1. Beverage Distributor
  2. Food and Beverage Exporter

Written by the company

air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

This company is a scam!

This company is a scam!
I purchased and decided to cancel 5 min later.
They say we already send the product. What is a lie! They don't accept cancellations. Even if they did t process anything yet.. once the money is with them.... Bye bye...

What a bad company qnd service.
Run a way from this type of brands and companies.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

The bottle we received for our seven…

The bottle we received for our seven year old son has started leaking & is covered under the warranty but we have not been able to get a contact email or phone number to get a replacement. The chat facility is one of the worst I have come across. So disappointed - if I don’t hear back from them by next week I will instruct my bank to recover the money I spent.
How can a seller not have a contact point & I don’t mean the chat facility which is on auto.

2 June 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Came quicker than expected

Came quicker than expected. Lovely colours and design. 8 year old Granddaughter loved it as it was for her birthday.

24 October 2025
air up logo

Reply from air up

Thanks for the awesome review! We’re so stoked your granddaughter loved it—sounds like the perfect birthday surprise 🎉 We’re all about bringing joy through lovely designs and colors, so this made our day!

Rated 5 out of 5 stars

Great experience.

Great experience.

29 October 2025
Unprompted review
air up logo

Reply from air up

Hey there 👋 Thanks for the awesome review! We’re stoked that you had a great experience with air up® 😎 Keep sipping and spreading those good vibes!

Rated 5 out of 5 stars
Invited

Great service arrived promptly

Great service arrived promptly. My grandson was over the moon with his air up saying I was the greatest of all time for getting it for part of his Birthday present

24 October 2025
air up logo

Reply from air up

Hey there 👋 Thanks a ton for the awesome review! We’re stoked your grandson is loving his air up® and that it earned you the GOAT status 🐐 Keep spreading those good vibes! 🎉

Rated 5 out of 5 stars
Invited

Amazing!

I thought I disliked drinking water before airup. I’m drinking so much more now and enjoying it! Love the Lemon Lime Soda flavour.

25 October 2025
air up logo

Reply from air up

Hey there 🤩 Thanks a ton for sharing your love for air up®! We're hyped that Lemon Lime Soda has you sipping water like a pro now. Stay hydrated and keep slaying 💧

Rated 4 out of 5 stars
Invited

Had to contact customer support but got…

Had to contact customer support but got in a day :)

10 October 2025
air up logo

Reply from air up

Hey there 😊 Thanks for sharing your experience! We're stoked we could help you out so quickly—our customer support team is on it like a boss. If you ever need anything else, the air up® squad's got your back!

Rated 1 out of 5 stars

Don’t bother!

Thankfully I only bought the straw and some pods to try.
Firstly, trying to drink through the straw is like trying to drink through one that has a split in it! Lots of effort for minimal reward! When I do finally manage to get some water in my mouth, I admit there is a slight hint of the flavour from the pod, but still mostly tastes like water.
Needless to say I won’t be buying any more pods and I certainly won’t be buying any of the tumblers etc which was my intention if I liked it!

24 October 2025
Unprompted review
air up logo

Reply from air up

Hey there! Thanks for giving air up® a try and sharing your honest thoughts. Sorry to hear it didn’t hit the vibe you were hoping for 😅 We're here to help if you want to chat more about it—drop us a line at https://shop.air-up.com/chat 💧

Rated 5 out of 5 stars
Invited

Excellent product

Excellent product

23 October 2025
air up logo

Reply from air up

Hey there 🌟 Thanks a ton for the awesome review! We're so hyped you love our air up® product – it’s giving main character energy 💥 Stay hydrated and slay all day!

Rated 4 out of 5 stars
Invited

Lots of flavours to choose from

Lots of flavours to choose from, quick delivery. Subtle flavour which I like

22 October 2025
air up logo

Reply from air up

Hey there! Thanks for the awesome review, you're making our day brighter 🌟 We’re pumped you’re loving the subtle vibes and speedy delivery—flavour game strong 💪 Keep sipping and spreading the joy with air up®!

Rated 2 out of 5 stars

Very poor delivery experience

Very poor delivery experience. They give a tracking number that is internal. When you press on the tracking button it leads you to the Royal Mail website which does not recognise the number given.

27 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Perfect

Perfect thank you

23 October 2025
air up logo

Reply from air up

Hey there! We’re so stoked you’re loving it, thank you for sharing your vibes 💃 Your support means the world to us and keeps us pumped to innovate even more. Stay awesome and keep enjoying your air up® moments 🌟

Rated 3 out of 5 stars
Invited

Signed up and did not receive the 15%…

Signed up and did not receive the 15% off code despite enquiring 3 times

18 October 2025
air up logo

Reply from air up

Hey there! First off, thanks for letting us know—we appreciate you 🧡 Sounds like our 15% code decided to play hide and seek, and that's not cool. Slide over to https://shop.air-up.com/chat so we can fix this up ASAP!

Rated 4 out of 5 stars
Invited

Need more water !!!

Lovely cup great quality and love the flavour only thing I’m not sure of if the bubble effect feels like I can’t quite get enough water in the straw ,wasn’t expecting that but only a minor gripe ,all in all very happy

22 October 2025
air up logo

Reply from air up

Hey there! Thanks a ton for sharing your thoughts, we’re pumped you’re loving the flavour and quality 💖 The bubble effect can feel a bit quirky, but hey, it’s all part of the air up® vibe! Stay hydrated and keep sipping the fun 🥤

Rated 5 out of 5 stars
Invited

VGood and beautiful

VGood and beautiful

23 October 2025
air up logo

Reply from air up

Hey there 🌟 Thanks a ton for your awesome review! We're stoked you think air up® is both good AND beautiful—talk about a glow-up moment 😎 Keep enjoying the vibes!

Rated 5 out of 5 stars
Invited

Great experience!

I recent order in good time and my granddaughter was extremely pleased with the items. I would definitely use this company again.

17 October 2025
air up logo

Reply from air up

Hey there 👋 Thanks a ton for your awesome review! We’re so pumped your granddaughter loved the items 🎉 Can’t wait to have you back for more air up® fun!

Rated 5 out of 5 stars
Invited

Very good experience

Very good experience

22 October 2025
air up logo

Reply from air up

Hey there 🌟 Thanks a ton for your awesome review! We're stoked you had a great experience with air up® 💧 Keep sipping and spreading those good vibes!

Rated 5 out of 5 stars
Invited

Air Up Order

Great customer support and help

21 October 2025
air up logo

Reply from air up

Hey there 😊 Thanks a ton for the awesome review! We’re stoked you had a great experience with our team—air up® fam always has your back 💪 Stay hydrated and keep spreading those good vibes!

Rated 5 out of 5 stars
Invited

I absolutely love my air up bottle

I absolutely love my air up bottle, helps me to stay hydrated and the pods encourage me to drink a lot more water than I normally would.

21 October 2025
air up logo

Reply from air up

Hey there 😎 Thanks a ton for sharing your love for your air up® bottle! We're so pumped to hear it's helping you crush your hydration goals 💧 Keep sipping and slaying!

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