ShipGerman Reviews 

433
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and reliable, often highlighting the fast delivery times and reasonable pricing. Many found the website interface clear and easy to use, making the overall user experience smooth. The customer service team is frequently described as excellent, helpful, and responsive, providing real assistance and clear information. However, some customers also noted that the identity verification process was not always clearly communicated at the outset, leading to confusion or delays. A few other people also felt that the service could be overpriced, with some experiencing unexpectedly high costs for shipping or consolidation without clear prior indication.

What people talk about most

Service

Customers had positive experiences with service, often describing it as fantastic, flawless, and highly... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speed and efficiency of the... See more

Price

Reviewers highlight positive aspects of price, with many finding the costs to be reasonable and fair,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the website's ease of use... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A trustworthy and reliable company. Fast support with real assistants (a big rarity nowadays, since everywhere it’s just bots). They helped me with the order and filling in the details, double-checke... See more

Rated 5 out of 5 stars

I needed a robot lawnmower upgrade part from Germany, but the company won't ship to the United States. I found ShipGerman online, got my German address, and they handled my package very quickly and fl... See more

Rated 5 out of 5 stars

Customer service is great. Upon registration, I entered the wrong address. As by default, you can't change it until after your first order, I had to send them an e-mail explaining my error. They fixed... See more

Rated 5 out of 5 stars

Bought a macbook on Mediamarkt, it arrived to ShipGerman's warehouse Monday at noon, it was registered on my account in less than an hour. I paid for the shipment and it was shipped that same day (Ger... See more


Company details

  1. Logistics Service

Written by the company

At ShipGerman, we're not just about delivering packages – we're about delivering a piece of Germany to the world! Our mission is to make it effortless and affordable for you to shop from German retailers and receive your treasures no matter where you are. With ShipGerman, package forwarding from Germany becomes a breeze – and it won't break the bank! Imagine shopping for your favorite German goodies and having them re-delivered right to your doorstep, as if you were in Germany yourself. That’s the magic of ShipGerman. Our top-notch facility in Germany is like a magical warehouse, ready to handle everything from small surprises to large delights. We offer awesome services like consolidating multiple packages, secure storage, and repackaging to make sure your items travel safely. Our online platform is super user-friendly, letting you track your shipments and manage orders with just a few clicks. Plus, our team of logistics wizards is always here to make sure your experience is nothing short of fantastic. Whether you’re a shopping enthusiast or a business ready to conquer international markets, ShipGerman is your trusty sidekick. Join us and experience the joy of having Germany delivered to your doorstep, all without breaking the bank!


Contact info

4.8

Excellent

TrustScore 5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.8

All reviews

(433)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are so easy to work with!

They are so easy to work with. You receive notice immediately when your package arrives and once you request to ship, they are quick to consolidate and send your package. Communication is great, especially when your packaging is smaller than originally quoted to save money. Highly recommend ShipGerman for all of your shipping needs to the US from European countries!

21 July 2026
Unprompted review
Rated 4 out of 5 stars

Thank you very much

Thank you very much! The customer service was excellent, and the shipment moved very quickly within Germany. Unfortunately, it was delayed after reaching the destination country and arrived later than expected.

17 July 2026
Unprompted review
ShipGerman logo

Reply from ShipGerman

Thank you so much for your kind words and the 4-star review! We're delighted to hear you had a great experience with our customer service.

We're sorry the final delivery took longer than expected. Your parcel was shipped with FedEx Economy, where transit times are estimates provided by the carrier rather than guaranteed delivery dates – and deliveries to more remote areas can occasionally take a little longer. We completely understand the frustration this caused, and we've raised the delay with FedEx on your behalf to ensure we can provider more accurate estimates in the future.

Thank you for your patience and for choosing ShipGerman – we look forward to handling your next shipment, we will do our very best to ensure it will be on time next time!

Rated 4 out of 5 stars

Good communication

Good communication. Always answered my questions quickly. Once my package arrived in my home country from Germany and changed carriers, it was difficult to know where the package was. I live on an island. The package stayed on the mainland for a while. It took a full month to be delivered to my house. I had expected it to be quicker. Not sure ShipGerman had any control over that though.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Five stars!

Product arrived earlier than expected, communication and instructions were clear, and fees were reasonable.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Got My German-Exclusive Product Quickly and Simply

Did this as a test to see if I could actually successfully get German products that I can't order to the US directly... and sure enough, it came extremely fast, had no issues, and the process was quite smooth. If another drop happens in the future that I need a German address for, I'll definitely be using again!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

The prices are reasonable,yes it it not…

The prices are reasonable,yes it it not cheap,but there are no hidden fees,and it is much cheaper than going to abroad and buy the goods there,in case of question they write you back quickly. I recommend them,and will use them in the future for sure. Their rapidness is a plus!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Shipment

It was clear that you wanted me to have a good shipping experience...
And I did! Communication was excellent, and web site process was very understandable. Customer service was great. Availability for the item I purchased was very limited here in USA which led to me using your service. Thanks, it worked out very well.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Smooth

Very easy, smooth experience with clear steps and quick service for a good price.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Great service, instant reply when you have an enquiry, instant shipping, reasonable prices. Thank you ❤️

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Super super quick and seamless experience

Bought a macbook on Mediamarkt, it arrived to ShipGerman's warehouse Monday at noon, it was registered on my account in less than an hour. I paid for the shipment and it was shipped that same day (Germany to DK). Today, Wednesday morning less than 48 hours later, I received it already.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Warning: do not use this service!

1. The current flow to get an item shipped is this: 1) pick shipping method -> 2) Pay for shipping costs -> 3) VERIFY YOUR IDENTITY. This is insane, first they take your money and THEN they force you to use an external identity verification service.

2. The identity verification service they use is Veriff. Veriff had a data breach in December 2025, where personally identifiable information was stolen. Veriff's privacy policy also states that they use data for advertising purposes and "generally do not sell personal data".

3. You CANNOT change your shipping address once you have saved it. They force you to ship at least 1 item to that address before they allow you to edit it. Meaning - if you make a typo in your address, you are stuck with that typo. If your parcel gets returned back to them because of incorrect address - well, they will treat it like it was your fault.

In case they respond to this review - it'll just be generic excuses they mask as "justification" for their policies. I recommend everyone to seriously rethink using this service.

30 June 2026
Unprompted review
ShipGerman logo

Reply from ShipGerman

Hello, and thank you for the detailed feedback.

On the order of steps: identity verification is required before your first shipment, and we do flag this in advance - in your welcome email, your "My address" page and our "getting-started pages" to ensure you can not miss it. The shipping payment is also fully refundable if you decide not to verify, so paying never locks you in. In this case we've already cancelled the order and refunded the cost in full.

On Veriff: it's simply the quickest way to complete the check - it's automated, and we don't retain the documents ourselves. Veriff is an EU-based provider bound by GDPR, so the process stays within European data-protection rules. For most customers it's the easiest route, and where it isn't an option we do have alternatives available on request.

On editing the address before a first shipment: this is a deliberate anti-fraud precaution so that we always have a reliable address on file. Typos are no problem - our support team can correct them - and other changes can be approved individually, depending on the reason and sometimes with additional verification. We'd never treat an honest address error as your fault.

I'll be open about the reason behind all of this: these are fraud-prevention and anti-money-laundering safeguards. As a German company we're required to have them in place, and they're what keep the service from being abused - which is exactly what lets us stay fast, affordable and customer-friendly for everyone.

I'm sorry this made for a frustrating first impression. I have already reached out to you by email to find a solution for your problem, and in case of any other questions please email us at help@shipgerman.com and we will do our very best to help you out.

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