A trustworthy and reliable company. Fast support with real assistants (a big rarity nowadays, since everywhere it’s just bots). They helped me with the order and filling in the details, double-checke... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a robot lawnmower upgrade part from Germany, but the company won't ship to the United States. I found ShipGerman online, got my German address, and they handled my package very quickly and fl... See more
Customer service is great. Upon registration, I entered the wrong address. As by default, you can't change it until after your first order, I had to send them an e-mail explaining my error. They fixed... See more
Bought a macbook on Mediamarkt, it arrived to ShipGerman's warehouse Monday at noon, it was registered on my account in less than an hour. I paid for the shipment and it was shipped that same day (Ger... See more
Company details
Written by the company
At ShipGerman, we're not just about delivering packages – we're about delivering a piece of Germany to the world! Our mission is to make it effortless and affordable for you to shop from German retailers and receive your treasures no matter where you are. With ShipGerman, package forwarding from Germany becomes a breeze – and it won't break the bank! Imagine shopping for your favorite German goodies and having them re-delivered right to your doorstep, as if you were in Germany yourself. That’s the magic of ShipGerman. Our top-notch facility in Germany is like a magical warehouse, ready to handle everything from small surprises to large delights. We offer awesome services like consolidating multiple packages, secure storage, and repackaging to make sure your items travel safely. Our online platform is super user-friendly, letting you track your shipments and manage orders with just a few clicks. Plus, our team of logistics wizards is always here to make sure your experience is nothing short of fantastic. Whether you’re a shopping enthusiast or a business ready to conquer international markets, ShipGerman is your trusty sidekick. Join us and experience the joy of having Germany delivered to your doorstep, all without breaking the bank!
Contact info
4.8
Excellent
433 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Thanks for delivery
Thanks for delivery. Good service. A little bit slower but thanks anyway.
16 April 2026
Unprompted review
Absolutely happy with this service very…
Absolutely happy with this service very reliable and costume service 10 out of 10 always there to answer any question and the parcel arrive just on time and all perfectly packed.
Highly recommended
15 April 2026
Unprompted review
Company is great
Company is great. They are fast and transparent and communicate quick. Will be using continuously. Thanks!!
14 April 2026
Unprompted review
Best business I've ever dealt with!
I have never dealt with a company so completely dedicated to customer service. I'm in the US and they are in Germany, but any hour of the day or night, they get back to me with answers to my questions. usually within 5 minutes or less.
They are SO patient and walked me through the entire process of what to put in all the shipping fields that had to be filled out for the companies I was buying from.
This is an amazing service run by first rate people. The best business I've ever dealt with and I'm not new at online ordering. I'd give them 15 stars if I could!
10 April 2026
Unprompted review
New to Shipgerman
First time using ShipGerman and it was awesome. Way more convenient than CPS because of the consolidation feature and the website is super well designed. I'll be using this as much as possible.
29 March 2026
Unprompted review
Amazing Service
Everything went perfect, the final shipping price could have been cheaper but I can't complain since the service was excelent, I recommend 🇷🇴
1 April 2026
Unprompted review
You are the best and very fast .Thank…
You are the best and very fast .Thank you .
31 March 2026
Unprompted review
Ontime delivery
Great customer service, on time delivery and items comes as ordered.
23 March 2026
Unprompted review
really good and fast
really good and fast , it was smooth even with lithiom ion batteries
25 March 2026
Unprompted review
This company is absolutely terrible
This company is absolutely terrible, and I will never use their services again.
The quality of communication is inconsistent — sometimes they respond, sometimes they don’t. They removed items from my package that are not even on their prohibited list. The quality of the repackaging is unacceptable, and the service is overpriced.
I am also very concerned about how they handle the items they remove from packages, and whether those items are properly disposed of.
I would not recommend this company to anyone.
25 March 2026
Unprompted review
Reply from ShipGerman
Dear Norbert,
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations.
Regarding our communication, our first-level support is available 24/7, though more complex cases are handled by our escalations team during standard business hours from Monday to Friday. Our records show that all of your inquiries were answered within one business day, but we understand if this wait felt longer than expected while your shipment was in progress.
We also understand the frustration regarding the removal of items. While we provide a list of prohibited goods, an exhaustive list of every specific item would be hundreds of pages long. In this case, your e-Liquids were classified as Dangerous Goods under ADR regulations and also fall under our policy against shipping items that require age verification. We are now working to highlight e-Liquids more clearly in our documentation to prevent this confusion in the future and sincerely apologize for it.
We take your concerns about repackaging and pricing seriously and have reached out to you privately to understand the specific issues so we can improve our process.
Regarding the items removed, please be assured they are handled responsibly; we work with a specialized local company to ensure all dangerous goods are disposed of safely and in accordance with environmental regulations.
We appreciate your feedback as it helps us refine our service.
Good communication and Quick delivery
Good communication from the team, even late at night, so I was surprised! Delivery was quick and every question I had was answered quickly! It’s definitely not a scam (which I kind of suspected in the beginning) I’m very happy with my purchase, thank you!
17 March 2026
Unprompted review
Not recomended
Registered with their service. The first problem was finding out they must ship to the address used for registration. I was travelling and asked to change it and they made the exception but then, because of a bug in their system, it was impossble to ship the item to my address. They didn't work on weekends, and then on Monday, failed to fix the bug so I was left with a package in their location with no ability to get it. I suggested to arrange my own pickup from their location.
Even after shipping was initiated and I paid for "2 business days" FedEx shipment, it took them several days just to hand over the package to FedEx, then they didn't fill the custom forms properly and now its stuck and didn't even leave Germany. I see a screen saying "upload documents" and when I click this button I get a blank screen.
22 March 2026
Unprompted review
Reply from ShipGerman
Hello there, thank you for following up here. We sincerely apologize for the frustration this caused while you were traveling.
To clarify, the "bug" you experienced was actually a manual data entry error on our part; during your requested address change, the state was incorrectly entered as "LA" instead of "CA," which blocked the shipment. We're sorry our team didn't catch this over the weekend, as our specialized support operates on business days. Regarding the pickup, we require shipments to go through our verified carriers to ensure security and export compliance for all our customers.
We are glad to confirm the error is now fixed and your package is already on its way to you. We appreciate your patience and will use this experience to improve our internal checks.
My First experience was just perfect.
19 March 2026
Unprompted review
A very good service
A very good service, and shipping so rapid, thanks for that.
16 March 2026
Unprompted review
Amazing Service, Fantastic Value and a fast service
These guys were incredibly patient and assisted me throughout the entire process as it was the first time having an item forwarded and shipped to Australia.
I got quotes from 3 different companies and they were on par with 1 when it came to cost but the other company would have taken minimum of a week longer to arrive.
The other 2 quotes were both significantly more expensive, the 1st company may have been able to ship it a few days faster but again they were significantly more expensive and the 3rd quote was going to take 2 extra weeks and were the most expensive out of all of them.
My experience was the best I could have hoped for.
18 February 2026
Unprompted review
Two weeks after hefty fee payment my…
Two weeks after hefty fee payment my shippment was not shipped out. Every response is close to we will handle it but no time and date.
9 March 2026
Unprompted review
Reply from ShipGerman
Hi Nebojsa, thank you for your honest feedback.
We are truly sorry for the delay and for the lack of clear communication you experienced. You are right that responses like "we will handle it" without a concrete timeline are not good enough, and we understand how frustrating that must have been - especially after already paying for the service.
The root cause of the delay was that an item was missing at our warehouse, and our customer service team failed to inform you about this proactively. As a result, your consolidation could not be completed, and you were left waiting without a clear explanation. This should not have happened, and we take full responsibility for it.
To make up for the time lost, we shipped your order via DHL Express at no charge to you and have refunded your original payment, and we are glad to see that it has now been delivered.
We sincerely apologize for the inconvenience caused and will ensure that customers are informed promptly and with clear next steps whenever an issue arises with their shipment.
Great service!
Found a great offer and was wondering how to get it. ShipGerman helped with the best prices, quickest delivery and the best delivery experience. Thanks a lot!
6 March 2026
Unprompted review
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