MyUS.com Reviews 

I've been a member for many years. Smooth and helpful shipping as always.

Excellent Service. Great packaging. On time delivery every time. Highy recommended.

What makes my experience great, despite the shipping cost, is that the products arrived intact and well-packaged. Most importantly, they included products that couldn't be obtained directly at my address.

Hello,

The shipping went perfectly and very quickly. I was very surprised how fast the package arrived, and the items were very well protected and packed. Everything worked out perfectly, thank you so much, I'm very satisfied :-))

Sincerely,
R.K.

Response when a package shipped has an issue is really terrible.

The United States operation out of Sarasota is excellent as it has been always
But the British operation is disastrous in every way
They have DHL service out of their United Kingdom’s hub, but they don’t have an agreement for DHL to pickup, and they don’t take the package to DHL for at least 72 hours, after getting the urgent request.
Three days is how long it takes a DHL package sent by anyone in the IK to anywhere in the Gulf area, and it is the exact same time it takes MyUS UK office to get our packages to DHL
They charge you for DHL, and keep your package at there warehouse for three days!
Disastrous and unacceptable

⭐ 1/5

Unfortunately, my experience with MyUS has become increasingly frustrating.

With my previous shipment, I was supposed to receive two packages. Only one arrived, while the second package is still missing. I submitted a claim and provided the information requested, but despite following up, I am still waiting for a proper resolution.

Now, with my most recent shipment, I have once again received only part of what was supposed to be shipped to me, while another part is still sitting at the MyUS warehouse.

This is no longer an isolated incident. I have experienced repeated delays with my shipments, poor follow-up when something goes wrong, and I constantly find myself having to chase customer service for updates and answers.

As an international customer who relies on MyUS for my shipments, this is extremely disappointing. I pay for a service that I expect to be reliable, and when there is a problem, I expect it to be investigated and resolved promptly.

At this point, I genuinely do not feel that my business or my concerns are being taken seriously. I hope this review prompts someone to properly look into my outstanding claim, resolve the missing shipment, and address the repeated issues I have been experiencing with my account.

All good, easy to use.

Promptness and user friendliness

price much better than others, communication (Customer service) is the worst in all history of logistic shipping companies.

I still don't have the package! I have reached out to you on facebook because for a few days back I couldn't reach the site. Still waiting for help. You should at least check if I got the package before asking for a review.

It went pretty smooth

Streamlined process from the initial shipping request until the delivery, good job MyUS

my last delivery was 3 weeks late and i had to constantly follow up for an update, even after you asked for a 'few' more days to deliver.
your internal charges keep increasing, my last delivery was an extra $50.50 for 'item processing fee'.
I waste so much time submitting information to prove pricing.
I think i just need an alternative shipping company

speedy, well-packaged delivery

I used MyUs.com to ship one single shipment of nine cartons to Australia. The shipment totalled 193 lb as documented on the UPS labels (eight cartons at 23 lb and one carton at 9 lb).

Instead of weighing the shipment as a whole, MyUS split the shipment into individual boxes, weighed each box separately, and declared inflated weights for every carton (26.4–26.8 lb and 10.15 lb). These inflated weights resulted in a total declared weight of 222.5 lb, far above the actual 193 lb.

MyUS then charged me USD $2,616, despite their own published rate being USD $1,489 for approximately 200 lb. Even after inflating the weights, MyUS charged more than the price listed for the inflated weight category, which is impossible to justify.

In addition:

- MyUS opened my boxes without permission

- MyUS split one shipment into seven outgoing shipments without approval

- Two boxes went missing entirely — not logged, not weighed, not photographed

- Only after I contacted MyUS and provided the UPS tracking IDs did the two missing boxes suddenly appear in my suite

MyUS provided no explanation for the missing boxes or the shipment splitting

I sent numerous emails requesting clarification yet the only response I received was to blame me for setting my shipment preference to 'Automatic'. Nothing about any of the issues I raised with them.

Due to the weight inflation, shipment splitting, unauthorised opening of packages, missing cartons, overcharging, and lack of meaningful communication, I have filed formal complaints with:

- Florida Attorney General – Consumer Protection Division

- BBB West Florida

I strongly advise customers to verify declared weights, charges, and package handling very carefully before approving any shipment with MyUS.com.

I was quoted around 70 USD but was charged 150 USD, I was told it was because of dimentional weight. I feel cheated after clicking and confirming a 70 USD charge.

Excellent service! Packaging and delivery superb!