won't let me return an item less than 24hr after payment. i lost -110euro and i'm just given a policy quotation, despite being a valued customer previously.
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The whole process is really fast and reliable, but I asked for instructions about the usage from you that you replied kindly but the answer was vague with some links that it was too complicated. May... See more
Very easy ordering experience and delivery was super fast, also a great discount on first subscription. I recently had to contact customer service about an issue i had and i got a fast reply and the r... See more
Company replied
I havent experienced any side effects yet by taking the 2.5mg of the minoxidil and this tis my 7 day taking the it. I hope it works out for me. Delivery was very fast
Company replied
Company details
Written by the company
Zeige dem Haarausfall, wer der Boss ist! Klinisch erprobte und erschwingliche Behandlungspläne gegen Haarausfall diskret zu dir nach Hause geliefert. Starte noch heute eine kostenlose Online-Konsultation bei Sons. Unsere Geschichte... An einem Sonntagnachmittag im Jahr 2019 unterhielten sich Will und Adrian bei einem Bier und stellten fest, dass sie beide unter Haarausfall litten. Sie hatten Haarausfall-Kliniken besucht, fanden den Prozess jedoch unpersönlich, verwirrend und teuer. Noch am selben Tag wurde Sons geboren. Mit der Mission, das Stigma und die Verwirrung rund um Haarausfall zu beseitigen. Wir möchten Männern helfen, ein glücklicheres, gesünderes und haarigeres Leben zu führen. Es waren aufregende 5 Jahre, in denen mittlerweile über 150.000 Männer Sons vertrauen, um ihren Haarausfall zu bekämpfen. Sei Teil unserer Reise – wir freuen uns darauf, mit dir zusammenzuarbeiten, um dem Haarausfall zu zeigen, wer der Boss ist.
Contact info
38 Upper Mount Street, D02 PR89, Dublin, Ireland
- 0800 520 8700
- kontakt@sonshaar.de
- sonshaar.de
3.6
Average
153 reviews
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won't go the extra mile
won't let me return an item less than 24hr after payment. i lost -110euro and i'm just given a policy quotation, despite being a valued customer previously.
4 July 2026
Unprompted review
I had a problem with the delivery and…
I had a problem with the delivery and hadn't received my product yet, it's been 2 months already and the support gives me the same answers, that a problem occured with the prescription, with no clear deadline for a solution. The next estimated date is in 2 days and I really hope I can finally receive the product and continue with my hairloss treatment.
20 May 2026
Around 6 months in and no improvement…
Around 6 months in and no improvement at all. Products are good but they can be better advertised tbh. Prices are expensive too if buying them without any deal.
2 November 2025
May use AI-assist with repliesRead more
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I havent experienced any side effects…
I havent experienced any side effects yet by taking the 2.5mg of the minoxidil and this tis my 7 day taking the it. I hope it works out for me. Delivery was very fast
16 March 2026
Unprompted review
Reply from Sons DE
Lieber Kunde,
Thank you for sharing your experience! We’re pleased to hear that your delivery arrived quickly and that you haven’t experienced any side effects so far. As you’re still at the beginning of your treatment, we hope everything continues to go well and wish you every success with your results. Should you have any questions or notice any changes, our team will be happy to help.
Best wishes,
The Sons Team
Terrible refund/cancellation approach
Their support personell provided zero support and did not even try to help me resolving my issue.
2 March 2026
Unprompted review
Nice and easy process I also got a new…
Nice and easy process I also got a new user discount so I was happy
22 February 2026
Reply from Sons DE
Hello,
Thank you for your positive review! We’re delighted to hear that you found the process simple and that you were happy with your new customer discount. We wish you every success with your treatment, and our team is always happy to help if you have any questions.
Best wishes,
The Sons Team
Reply from Sons DE
Lieber Kunde,
Thank you for your positive review! We’re delighted to hear that you’re happy with the product. We wish you every success with your treatment, and our team is always happy to help if you have any questions.
Best wishes,
The Sons Team
SCAM --Took Payment, Never Sent Product
I ordered my products on the 18th of January. It is now the 28th, and I have not received the products or any form of communication explaining why its delayed or when I can expect it. I have sent them emails, with no reply. When you call their customer support line during the hours of opperration they have an automated message that they're busy and to call back some other time...then they hang up on you. Thus far they have taken my money and run...so buyer beware.
18 January 2026
Unprompted review
Don't waste your money and time
How does a returning client pay more than a new? And for what cost?
I am dealing with a "reorder" which I've cancelled but somehow reordered, with a customer service representative who would answer back same questions every second, third reply.
Seems they claim that it is a prescription so I cannot return, yet they didn't consult or checked on the process to see if the so called medication was efficient, and simply ship more items, for a 50% added surcharge?
If you want to use this product, I would recommend to be a 'new' customer every time as it seems it's at least 14+ euro cheaper every month.
My inquiry has been going for quite some time and now in process of requesting the credit card company to help me with the dispute.
11 December 2025
Reply from Sons DE
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
We’d like to clarify that we offer a discount for new customers as an introductory trial, allowing you to become familiar with the treatment. This is clearly outlined on our website and during checkout, where it is stated that subscriptions renew at the standard price thereafter. We also regularly run promotions and offers, so it can be worth keeping an eye out for these.
Regarding your order, we understand your concerns and would really like the opportunity to review your case in detail and support you further. Please feel free to reach out to our support team directly so we can look into this for you and help resolve the situation.
Best regards,
The Sons Team
Thank you for the constant support
Although there were difficulties with payment, internal communication and fast responsiveness, the support team from Sonshaar was extremely efficient and never left me until my experience was solved and according to their standards
1 December 2025
Reply from Sons DE
Lieber Kunde,
Vielen Dank für Ihre ausführliche Bewertung!
Es freut uns sehr zu hören, dass unser Support-Team Ihnen zuverlässig zur Seite stehen konnte und Ihr Anliegen letztendlich zu Ihrer Zufriedenheit gelöst wurde. Auch wenn es anfänglich Schwierigkeiten gab, ist es unser Ziel, unsere Kunden bis zur finalen Lösung bestmöglich zu unterstützen.
Ihr Feedback bedeutet uns viel und wir freuen uns, dass Sie diese Erfahrung mit uns geteilt haben. Sollten Sie künftig Fragen zu Ihrer Behandlung haben oder Unterstützung benötigen, steht Ihnen unser Team jederzeit gerne zur Verfügung.
Viele Grüße
Ihr Sons Team
Reply from Sons DE
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the experience you had. We understand how frustrating this situation must have been.
We can see that this matter has now been resolved and the refund has been processed. If there is anything further we can assist you with, please don’t hesitate to get in touch with our support team, and we’ll be happy to help.
Best regards,
The Sons Team
Amazing results
I am doing their treatment fin + min for 4 month now and could not be happier . The results are amazing. Will keep using their products
25 October 2025
Unprompted review
Reply from Sons DE
Dear Customer,
Thank you very much for your great review!
We’re delighted to hear that you’re so happy with your Finasteride and Minoxidil treatment and that you’re already seeing such positive results after four months. That’s fantastic to hear.
We wish you continued success with your treatment, and if you ever have any questions or need support, our team is always here to help.
Best regards,
The Sons Team
Less stuff
Due to an error on the website, I ordered the article without "the finestaride"
10 July 2025
Reply from Sons DE
Dear Customer,
We are very sorry to hear about the issue with your order. It seems there was an error on our website that affected your selection, we truly were not aware of this at the time. Please accept our sincere apologies for the inconvenience.
Our team will be happy to assist you directly via email or phone should you need any further support.
Best regards,
Sons DE
Very easy ordering experience and…
Very easy ordering experience and delivery was super fast, also a great discount on first subscription. I recently had to contact customer service about an issue i had and i got a fast reply and the resolution i wanted. I will soon be renewing my next 6 month subscription.
24 July 2025
Unprompted review
Reply from Sons DE
Dear Customer,
Thank you for sharing your experience! We are happy to hear you enjoyed the quick delivery, helpful support, and your subscription benefits.
Should you need anything else in the future, please do not hesitate to contact us.
Best regards,
Sons DE
Best Service!
29 June 2025
Unprompted review
Reply from Sons DE
Lieber Kunde,
Vielen Dank für Ihre positive Bewertung.
Wir stehen Ihnen bei weiteren Anliegen, jederzeit zur Verfügung.
Mit freundlichen Grüßen,
Sons DE
Great Product
Nice and straightforward product. I am also happy with its impact at reducing my hairfall.
4 May 2025
Reply from Sons DE
Dear Customer,
Many thanks for your positive review.
We are happy to hear that the hair treatment is working for you.
Should you need anything else, please let us know.
Best regards,
Sons DE
Great product
Great product. Smells lovely and male. You can feel a better hair structure after a few washes.
12 May 2025
Unprompted review
Reply from Sons DE
Dear Customer,
Thank you for your positive review!
We are happy you love the scent and that your hair feels stronger already.
We are happy to assist at any time.
Best regards,
Sons DE
finasteride expiration date
I receive finasteride with expiration date 05/2025, as I did the 6 months and I did my request at 16/01 and receive the packet on February. I am with 2 months expired finasteride.
I tried to change my plan, but the button isn’t activated, so I don’t have a clue how I can do it.
1 February 2025
Unprompted review
Reply from Sons DE
Hello,
Many thanks for your Feedback and we apologies for any inconvenience. I can see this has been sorted promptly, with a Replacement and we are sorry you had to make the experience.
Should you need anything else, please let us know.
Best regards,
Sons DE
I have attempted multiple times to…
I have attempted multiple times to cancel my subscription and they keep sending and charging me.
2 November 2024
Reply from Sons DE
Dear Customer,
We regret you're having trouble canceling. I can see our Team got in touch with you and we are happy to assist you further.
Best regards,
Sons DE
Reply from Sons DE
Hi there,
Many thanks for your positive Feedback. It is much appreciated.
We are always striving to offer the highest-quality and most competitive prices in the market and are happy that you can benefit from this.
Should you need anything else in the future, we are available via phone or Email and will aim to help as soon as possible.
Warmest Regards,
Your Sons Team
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