won't let me return an item less than 24hr after payment. i lost -110euro and i'm just given a policy quotation, despite being a valued customer previously.
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The whole process is really fast and reliable, but I asked for instructions about the usage from you that you replied kindly but the answer was vague with some links that it was too complicated. May... See more
Very easy ordering experience and delivery was super fast, also a great discount on first subscription. I recently had to contact customer service about an issue i had and i got a fast reply and the r... See more
Company replied
I havent experienced any side effects yet by taking the 2.5mg of the minoxidil and this tis my 7 day taking the it. I hope it works out for me. Delivery was very fast
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Company details
Written by the company
Zeige dem Haarausfall, wer der Boss ist! Klinisch erprobte und erschwingliche Behandlungspläne gegen Haarausfall diskret zu dir nach Hause geliefert. Starte noch heute eine kostenlose Online-Konsultation bei Sons. Unsere Geschichte... An einem Sonntagnachmittag im Jahr 2019 unterhielten sich Will und Adrian bei einem Bier und stellten fest, dass sie beide unter Haarausfall litten. Sie hatten Haarausfall-Kliniken besucht, fanden den Prozess jedoch unpersönlich, verwirrend und teuer. Noch am selben Tag wurde Sons geboren. Mit der Mission, das Stigma und die Verwirrung rund um Haarausfall zu beseitigen. Wir möchten Männern helfen, ein glücklicheres, gesünderes und haarigeres Leben zu führen. Es waren aufregende 5 Jahre, in denen mittlerweile über 150.000 Männer Sons vertrauen, um ihren Haarausfall zu bekämpfen. Sei Teil unserer Reise – wir freuen uns darauf, mit dir zusammenzuarbeiten, um dem Haarausfall zu zeigen, wer der Boss ist.
Contact info
38 Upper Mount Street, D02 PR89, Dublin, Ireland
- 0800 520 8700
- kontakt@sonshaar.de
- sonshaar.de
3.6
Average
153 reviews
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Sons have a good support team
I had some trouble with finasteride, and Sons had some trouble with delivery but at the end of the day they help me sort out everything and issued me a refund.
26 March 2025
Reply from Sons DE
Hi there,
Many thanks for your Feedback and we sincerely apologies for inconveniences caused with your delivery. We always try to sort out issues with deliveries at the customers best convenience and are happy to hear that you are happy with the refund.
Should you need anything else, please get in touch with our Customer Success Team either over phone or Email. Rest assured, they will be able to assist you with any questions, concerns or enquiries.
Warmest Regards,
Your Sons Team
Excellent Customer Service & Smooth Resolution
I recently placed an order and encountered an issue where my first order was canceled, and a new one was created without my discount being applied. However, the customer service team, especially Adriana, handled everything efficiently and professionally.
They quickly refunded the first order, adjusted the price difference, and ensured I received my package tracking link. Their communication was prompt, polite, and solution-oriented, making the entire process smooth and stress-free.
I truly appreciate their excellent support and highly recommend this company for their outstanding customer service!
20 March 2025
Unprompted review
Reply from Sons DE
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience!
We’re pleased to hear that the team were able to support you promptly and professionally. It means a lot to know that our efforts helped make your experience smooth and stress-free, this is what we are aiming for daily.
Your feedback leaves a positive impact and motivates to keep delivering the high level of care we strive for every day. We’ll be sure to pass your lovely message on to Adriana — she’ll be delighted to hear it!
Thanks again for your recommendation and trust. If there's ever anything more we can do for you, we're just a message away.
Many thanks,
Your Sons Team
Reply from Sons DE
Dear Customer,
Many thanks for your positive Feedback.
We are always striving to improve our products, with competitive pricing and maximum efficacy.
Your Feedback is much appreciated.
Best regards,
Your Sons Team
Pretty good service !
6 March 2025
Unprompted review
Reply from Sons DE
Lieber Kunde,
Vielen Dank für Ihre positive Bewertung!
Wir freuen uns über jedes positive Feedback und stehen Ihnen jederzeit zur Verfügung bei fragen und weitere Anliegen.
Mit freundlichen Grüßen
Das Sons Team
Everything was amazing!
Great service, great quality, quick delivery!
26 February 2025
Unprompted review
Reply from Sons DE
Hi there,
Many Thanks for your positive Feedback!
Should you need anything in the future, please feel free to reach out to us at anytime.
Best wishes,
Your Sons Team
Changing subscription
Changing subscription
I was unable to change my subscription through your website. It was very glitchy and has quite a confusing user experience / journey.
27 December 2024
Unprompted review
Reply from Sons DE
Dear Customer,
Thank you for your feedback and we're sorry to hear you had trouble amending your subscription.
You can contact us Monday-Friday between 9:30-17:00 via email or phone to speak to a Customer Success Champion, we are more than happy to assist you with your subscription. A member of the Customer Success Team has been in contact with you to make the necessary amendments to your plan. We are committed to ensuring all our customer's plans suit their needs.
If you need any further assistance, please do not hesitate to contact us at kontakt@sonshaar.de.
Many thanks,
The Sons Team
The best place I have found for hair loss products
Fantastic Service and range of products
12 October 2024
Reply from Sons DE
Lieber Kunde,
Vielen Dank für Dein nettes Feedback!
good quality products for a fair price…
good quality products for a fair price ,
I would recommend them for convenient online purchase
5 September 2024
Reply from Sons DE
Hi Sasidhar,
Thanks so much for your feedback, we're pleased to hear you're happy with the products and our services, we sincerely appreciate your review and even look to serve you better in future.
Many thanks for choosing Sons,
The Sons Team
Reply from Sons DE
Hallo Nirkr,
Vielen Dank für Dein nettes Feedback!
they failed at delivering my packet…
they failed at delivering my packet twice and had to cancel the subscription
19 August 2024
Reply from Sons DE
Hi Leandro,
We're so sorry to hear of your disappointment. This is most definitely not up to the standard of service that we aim to deliver. Although we do not have control over our courier delivery, we appreciate this is not good enough.
I can see that one of our customer service agents has been in touch with you and processed a full refund for your order.
Our team will be in touch with you, in order to arrange further resolution for you.
Many thanks,
The Sons Team
They change their monoxofdil supplier…
They change their monoxofdil supplier so they bottle is different month to month. The amounts they give you are not equal so you run out of pills before you run out of spray, all to keep you subscribed.
19 August 2024
Reply from Sons DE
Hi Kristian,
Many thanks for your feedback.
We are sorry to hear that you are not happy with our service.
We would like to clarify that we are not aware of any changes regarding the Minoxidil supplier, as we continue to provide the same Minoxidil bottles without any alterations. One of our representatives will reach out to you shortly to obtain further clarification regarding your statement.
Additionally, please note that Finasteride is produced in two blisters of 14, which is the standard production quantity mandated by regulations. Therefore, we regret to inform you that we are unable to provide additional tablets. To address this, we process subscriptions containing Finasteride more frequently, ensuring that you receive your next supply before or just as your current supply depletes.
We also offer a Manage Account section, where you have the option to modify your plan. This feature allows you to remove any excess products from your plan and order only those items that you require.
As mentioned earlier, we will be in contact with you to assist in resolving any issues you may be experiencing..
Kind Regards,
The Sons Team
Great product
The product feels great on the skin and smells amazing. It seems to have a strengthening affect on my hair.
Leon Hirsack
6 June 2024
Unprompted review
Reply from Sons DE
Hi Leon, Thanks so much for your feedback! We're glad to hear that you love your Sons products.
It’s a good product and I’d use it…
It’s a good product and I’d use it anytime again.
1 June 2024
Unprompted review
Reply from Sons DE
Hi Ruben,
Thanks so much for your feedback, we're pleased to hear you're happy with the products and services.
Many thanks for choosing Sons,
The Sons Team
The whole process is really fast and…
The whole process is really fast and reliable, but I asked for instructions about the usage from you that you replied kindly but the answer was vague with some links that it was too complicated.
May be you can make a pdf file of usage instructions and send it to your costumers.
It is like 2 weeks that i have started using your full package for hair loss, and i am really looking forward to seeing the result.
1 April 2024
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